FWAH
FWAH Join Fellow
8,425 Fellows
GOOD MINISHOP RATE 90%
★ We Bare Bears ★ Webarebear ★ Plush ★ Softtoy ★ FWAH ★
11 items sold
8.2

FWAH★ We Bare Bears ★ Webarebear ★ Plush ★ Softtoy ★ FWAH ★


Customer who recommended this item
263
Customer Satisfaction Score
95%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Self-Collection Notice Seller Aug 23, 2018
Refund & Exchange Policy Seller Jul 09, 2018
Delivery Information Seller Jul 09, 2018
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (131)

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Customer Review (233)

Customer Review board
Rating Feedback Date Written by
Recommend Dec 22, 2018 che***
Highly Recommend Dec 19, 2018 can***
Highly Recommend Dec 18, 2018 tkk***
Recommend Dec 17, 2018 d_s***
Highly Recommend Dec 11, 2018 lee***
Recommend Nov 15, 2018 tom***
Highly Recommend Nov 13, 2018 van***
Highly Recommend Nov 08, 2018 dus***
Highly Recommend Nov 03, 2018 iva***
Highly Recommend Nov 03, 2018 mes***

Item Q&A(54)

Status
Question & Answer
  • Notice

    Self-Collection Notice

    - Send us a message in the memo before you check out or via Qpost or feedback@fwah.com.sg to indicate the preferred collection Point.
    - Please wait for our message first before coming down.
    - Customer without e-tickets presented to our staff will be rejected.
    - Customer will have 7 days to cancel their order and 14 days to do the collection.
    FWAH
  • Notice

    Refund & Exchange Policy

    We want you to love your new purchases! Never fear, we are here to help!
    - You will have 7 days upon your product received to have it exchange. (Unless otherwise stated)

    - Any defects do email us at feedback@fwah.com.sg so that we could serve you better!
    Please provide images / videos of the defect area to let us know.

    Take Note:
    - Items must be returned in the original packaging with all accompanied accessories.
    - We are not liable for any damage caused by the customer’s misuse of the product.

    We will try our best to reply you ASAP. Thank you for your kind understanding.
    FWAH
  • Notice

    Delivery Information

    1) Normal Postage (Delivery time: 5-10 working days)
    - All order(s) is typically processed the next working day after payment.
    - Orders placed on Friday, weekends or eve public holidays would processed on the next working day.
    - We are not liable for any lost parcels.

    2) Qxpress (Delivery time: 1-3 working days)
    - This service provides tracking number which is will be updated in the system by Qoo10. You may track the location of the item through Qxpress. In any case if you do not receive your order after 4 business days, you may email Qxpress for more information at info@qxpress.sg. Please provide them with your order number.
    FWAH
  • Answered
    Question
    mel******* 2019-01-16
    Answer
    Private Enquiry
    FWAH 2019-01-16
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    fio******* 2019-01-02
    Answer
    Dear Customer,
    For self-collection, here are the 6 outlets that we have for self-collection:
    Our outlets are at:
    1) Hillion Mall
    2) The Clementi Mall
    3) Bugis Plus
    4) NEX
    5) Compass One
    6) AMK Hub

    Do let us know which is convenient and we will quickly check the stocks and arrange for a reservation of stocks for you.

    Payment will be at our shops instead of the app. So, you can ignore using the app. For the price it will be the same as Qoo10.

    Before any reservation can be made,
    May I ask you to provide us your:
    Name:
    HP:
    Item:
    Amount/Qty:
    Place of collection:

    Thank you for your kind understanding
    FWAH 2019-01-03
  • Answered
    Question
    kia******* 2019-01-01
    Answer
    Private Enquiry
    FWAH 2019-01-02
  • Answered
    Question
    tes******* 2018-12-27
    Answer
    Private Enquiry
    FWAH 2018-12-28
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    kia******* 2018-12-26
    Answer
    Dear Customer,
    we are unsure. However, we beilieve that the new stocks will reach in a few months time. we are sorry about this.
    Thank you
    FWAH 2018-12-26
    Question
    Does tat apply to lying panda (57cm)?
    Question
    Does tat apply to lying panda (57cm)?
    Answer
    Dear Customer,
    We ahve check the lying ones we are no longer will have stocks as the manufactor has stop making them. we only have the others avaliable.
    we are sorry about this.
    Thank you
  • Answered
    Question
    sha******* 2018-12-10
    Answer
    Private Enquiry
    FWAH 2018-12-10
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    phy******* 2018-11-21
    Answer
    Dear Customer, yes you can. You may make the payment at the shop right away.
    FWAH 2018-11-21
    Question
    as in the physical shop or the one online
    Question
    if to pay at the physical shop, i will pay them $53.70 for 3? this is the total i will be paying if i pay on qoo10 but there is no self collection option for delivery.
    Answer
    Dear Customer,
    Yes, you will be paying at our shops instead of the app.

    Please provide us your:
    Name:
    HP:
    Item:
    Amount/Qty:
    Place of collection:

    Do give us some time to check on the stocks.
    Thank you for your kind understanding
    Question
    Name: Phyllis Phua
    HP:96699359
    Item: We Bare Bear comes with blanket as shown attached
    Amount/Qty: 1 set of 3 bears
    Place of collection: NEX / AMK Hub

    if its not possible to collect by tomorrow, please ignore my reservation. thanks.
    Answer
    Dear Customer,
    We have made the reservation for your Self-Collection. Kindly proceed to our outlet at Nex #04-10, do pay to any of our staff for your order. Total Cost: $53.70
    Thank you.
    Question
    OK. Thank you.
    Answer
    No Worries
  • Answered
    Question
    tsk******* 2018-11-16
    Answer
    Dear Customer,
    We will no longer have stocks for this as the supplier has stop making it.
    Thank you and sorry
    FWAH 2018-11-16
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Policy & Notice
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