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[Local Seller] Automatic Umbrella / Magic Umbrella / Super Large / Nano / Tactical / Double Layer
48 items sold
9.90

[Local Seller] Automatic Umbrella / Magic Umbrella / Super Large / Nano / Tactical / Double Layer


Customer who recommended this item
168 (Based on 196 reviews)
Customer Satisfaction Score
87%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 80%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Notification to Buyers Qoo10 customer center 2015-05-13
Return Exchange Policy (2) Seller 2016-05-04
Return Exchange Policy (1) Seller 2016-05-04
more
Manufacturer/
Place of origin
Oversea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (87)

Customer Review (196)

Customer Review board
Rating Feedback Date Written by
Highly Recommend May 27, 2018 hee***
Recommend May 26, 2018 mam***
Netural May 25, 2018 kwe***
Highly Recommend May 24, 2018 alv***
Recommend May 23, 2018 hoi***
Highly Recommend May 21, 2018 cha***
Recommend May 20, 2018 wnp***
Highly Recommend May 19, 2018 coo***
Highly Recommend May 16, 2018 mul***
Highly Recommend May 15, 2018 jes***

Item Q&A(12)

Status
Question & Answer
Date
Member
Notice
Qoo10 customer center

Dear Valued Buyers, We are sorry to hear if you have yet to receive your parcels even after a period of time from your purchase date. We would like to assist you over your frustration for the non-delivery of items issue. Please check for the following: [1. Check if the order address is correct. ] [2. Order(s) shipped through “Singpost normal mail”, but yet to receive the item after 7 days upon order(s) change to “On Delivery” status. ] [3. Order(s) shipped through “Qxpress”, but encounter either non-valid tracking or valid tracking information and still yet to receive the item. ] [4.Facing improper handling of your order from seller ] Should you face any of the above mentioned issues, please kindly send an email to [ help@qoo10.sg ] and we will gladly assist onto your case and help to process the refund.

Notice
Seller

Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
-Provide picture of the item to seller end
-Shipping fee will be incurred from buyer's end


How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress

Notice
Seller

Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item


Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information
-Shipping fee will be incurred from seller end


Defective item issue
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end

Notice
Seller

Delivery options
1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox. Seller is NOT answerable for lost items if any, Customers Beware!
2) Courier Qxpress - Courier fee is charged. Tracking number is provided. Item is delivered to your doorstep.

Regarding Delivery by Qxpress (Monday - Friday)
You can track your QXPRESS parcel here - http://www.qxpress.asia/gmkt.inc/
Qxpress Tel. No.: +65-6434-8400
Qxpress Email: info@qxpress.sg
Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!

Notice
Seller

All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!

Notice
Seller


Dear Customers ,

1)Please check all items purchased from us upon receiving.

2)Items that are faulty upon receiving will be entitled to a 1:1 exchange.

3)Exchange must be requested using Customer Inquiry within 10 days from date of receipt.

4)Exchange items must be mailed to address stated at the back of our envelope.

5)Buyer will pay for all additional shipping costs.

6)Once exchange item is received by us , we will immediately inform buyer and ship the replacement .

7)Free Gifts from our promotion are not entitled to any Warranty.

FAQ
Seller

We will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be ignored. If customers has ordered the wrong size/wrong color, it is best to cancel the order and make a new order again. This will help us work more efficiently to serve you.

FAQ
Seller

Normal Mail is not traceable. When customers make a purchase and selected normal mail, we are not responsible for lost package and it also means that you cannot log non-receipt claim. http://tinyurl.com/njoc9kt (Singpost fined for delay delivery of 40,000 packages) please take note that there are a lot lost mail. http://www.straitstimes.com/breaking-news/singapore/story/singpost-fined-30000-losing-trolley-letters-20140402

FAQ
Seller

When you realize this mistake, please go to "MyQoo10" to cancel your order and make the purchase again as long as the order is still "on request" status (which means we have not ship out). The following policy is introduced by Qoo10 that sellers are : - not allowed to change shipping address of customers - are only allowed to ship exactly what is being ordered in the system. Please do not send emails to seller or "Ask seller a question" in order to cancel your order or make changes. We are legally not able to do so.

Answered
2018-05-11
nur*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2018-05-04
sco*******
User

Hi, have waited three weeks and still have not received my umbrella..

It's ok just received today, thanks

User

thanks

Answered
2018-05-03
gre*******
User

Hi seller,

I have received my umbrella. Tested only one working the other one not working . Would like to request for exchange

User

Hi can you take video to show us the defects? thanks

Answered
2018-05-01
wen*******
User

Dear seller,
I placed an order of the above umbrella on 17 Apr,
It is the 1 may today and l have yet to receive my umbrella. Appreciate a response please. Thank you!

User

Hi,

Thanks for your message.

In many cases normal mail can stretch up to 20 working days which is beyond our control.

Please wait until end of next week.

Thank you.

Answered
2018-04-30
lou*******
User

When will be the delivery?

User

Hi,

Thanks for your message.

In many cases normal mail can stretch up to 20 working days which is beyond our control.

Please wait until end of next week.

Thank you.

Answered
2018-04-29
lad*******
User

Dear seller,
I placed an order of the above umbrella on 17 Apr, Cart no : 253507640.
It is the 29th today and l have yet to receive my umbrella. Appreciate a response please. Thank you.

User

Hi,

Thanks for your message.

In many cases normal mail can stretch up to 20 working days which is beyond our control.

Please wait until end of next week.

Thank you.

Answered
2018-04-27
moo*******
User

can the automatic umbrella block harmful uv rays from the sun?

User

yes, thanks

Answered
2018-04-26
joo*******
User

Hi seller, will the automatic Umbrella be restocked in Black or Maroon anytime soon??

User

sorry 2wks. thanks

Ask Question

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Policy & Notice
How to Return/Exchange