>Any return of exchange of items will be applicable within 7 days upon receiving of the item
Any shortage of item or wrong item received
>Provide picture of the item contents within the parcel package
>Provide picture of the parcel package with the delivery information.
Defective item issue
>Physical appearance damage will void warranty(No exchange/return allowed)
>Provide picture of the defective area of the received item
>Provide video of the non-functioning of the product. (For electronic products)
>Must keep original box for warranty purpose (For Price more than $50, Like Fan, Air purifier, Vacuum Cleaner etc)
>We only accept return by Qxpress, any other return like singpost, ninjavan, etc, we won't accept.
Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
>We don't provide trial, so cannot exchange/return due to this reason.