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★ iPhone X/XR/XS Max Phone Cases / Screen Protectors (Many Designs Available)
2 items sold
7.02

★ iPhone X/XR/XS Max Phone Cases / Screen Protectors (Many Designs Available)


Customer who recommended this item
34
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Our Delivery Promises & 3.00PM Daily Cut-Off Time Seller Jul 05, 2016
SingPost Normal Mail vs SingPost SmartPac Seller Jul 05, 2016
Return/Exchange Policy (1) Seller Apr 27, 2016
more
Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From From Overseas (Singapore)
help
Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (12)

Customer Review (24)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 19, 2019 n_y*** (SG SG)
Highly Recommend Aug 27, 2019 Jav*** (SG SG)
Highly Recommend Jul 14, 2019 her*** (SG SG)
Highly Recommend Jun 30, 2019 hes*** (SG SG)
Highly Recommend Jun 22, 2019 won*** (SG SG)
Highly Recommend Jun 02, 2019 ani*** (SG SG)
Highly Recommend May 23, 2019 hee*** (SG SG)
Highly Recommend Apr 19, 2019 eve*** (SG SG)
Highly Recommend Apr 03, 2019 ram*** (SG SG)
Highly Recommend Mar 23, 2019 fad*** (SG SG)

Item Q&A(1)

Status
Question & Answer
  • Notice

    Our Delivery Promises & 3.00PM Daily Cut-Off Time

    Dear Customers,

    We work hard to ensure that your items are shipped out to you in the fastest possible time.

    These are our delivery promises to you:

    - For orders received before 3.00PM on any business day, we promise to ship them out within the same day.
    - For orders received after 3.00PM on any business day, we will ship them out on the next working day.
    - For orders received over the weekends and on public holidays, we will ship them out on the next working day.

    ** There are unexpected situations where it may take a little longer than usual for us to process your orders due to high order volume (especially during the weekends and public holidays). In such instances, we seek your patience and understanding if a little more time is required for us to ship out your orders as we work at our maximum capacity.

    Thank you.

    BANN & CO.
    BANN & CO.
  • Notice

    SingPost Normal Mail vs SingPost SmartPac

    Dear Customers,

    We provide shipping to you via the following 2 methods that you can select when placing your order:

    1. SingPost Normal Mail

    - Cheapest shipping method
    - Delivered to your letterbox
    - Takes 1-5 business days to be delivered depending on SingPost and your area postman
    - No tracking number to track status

    2. SingPost SmartPac

    - Cost abit more
    - Items delivered to your door step. If no one is around, postman will deliver items to your letterbox. If letterbox is full, a delivery advice will be issued so you can request for re-delivery or collect at the nearest post office
    - Takes 1-5 business days to be delivered
    - Tracking number is provided so you can track the status via SingPost website

    Thank you.

    BANN & CO.
    BANN & CO.
  • Notice

    Return/Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Provide video of the non-functioning of the product. (For electronic products)
    -Shipping fee will be incurred from seller end
    BANN & CO.
  • Notice

    Return/Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    BANN & CO.
  • Answered
    Question
    mam******* 2018-11-11
    Answer
    Hi Evelyn,

    Thank you for your message.

    We have checked and confirm that your parcel has already been shipped out on 7 Nov 2018.

    You have opt for SingPost normal mail and your parcel will be delivered to your letterbox.

    As you have chose a delivery method with no tracking number, it is not possible for us to track the status of delivery for you. So sorry about this.

    Today is the 3rd working day since we posted it out on the 7th. SingPost typically takes 1-5 working days (excluding weekends and public holidays) to deliver but may occasionally take longer when mail volumes are high.

    You may wish to check if anyone else could have already opened the letterbox and collected the parcel for you earlier. Otherwise, please give SingPost a little more time to deliver as the parcel could be caught up in a postal delay.

    Let us know if there’s anything else we can help.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-11-12
    Question
    I place the order on 5 nov
    Today 12 Nov
    It had been exactly one week.
    I had checked letter box personally nothing can be found in d box
    Daily I been checking
    Pls check what's d next best solution.
    I need the cover asap.
    Answer
    Hi Evelyn,

    Thank you for your follow-up.

    SingPost typically takes around 1-5 working days to deliver.

    Your parcel was already shipped out on the 7 Nov 2018. Today is the 4th working day since the parcel was posted out.

    Postal delays do happen from time to time especially during peak online shopping season in Nov/Dec as parcel volumes are very high.

    As you have chose normal mail as your shipping method, we have no means to track the parcel status as there is no tracking number for normal mail shipping.

    We ask for your kind understanding to give SingPost a little more time to deliver.

    If there’s anything else we can help for now, please feel free to let us know.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Pls keep update me thx I need to urgent
    Question
    Hopefully I received it by today
    Answer
    Hi Evelyn,

    Thank you for your reply.

    As you have chose normal mail as your shipping method, we have no means to track the parcel status as there is no tracking number for normal mail shipping.

    Please give SingPost time to deliver.

    Thank you.

    Best Regards,
    BANN & CO.
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Policy & Notice
How to Return/Exchange