LD Waxson Official Store
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[Ginvera] Green Tea Shampoo 750g (Dry/ Normal/ Oily/ Scalp Care) x 2
11 items sold
6.7

[Ginvera] Green Tea Shampoo 750g (Dry/ Normal/ Oily/ Scalp Care) x 2


Customer who recommended this item
266
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Manufacturer/
Place of origin
Malaysia Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (172)

Customer Review (105)

Customer Review board
Rating Feedback Date Written by
Recommend Jan 08, 2019 ama***
Highly Recommend Jan 05, 2019 ace***
Highly Recommend Dec 24, 2018 gie***
Highly Recommend Dec 21, 2018 ros***
Highly Recommend Dec 21, 2018 fyi***
Highly Recommend Dec 20, 2018 dia***
Highly Recommend Dec 20, 2018 car***
Highly Recommend Dec 20, 2018 shi***
Highly Recommend Dec 19, 2018 tan***
Recommend Dec 19, 2018 mar***

Item Q&A(9)

Status
Question & Answer
  • Answered
    Question
    tyd******* 2018-12-22
    Answer
    Hi there,

    We are very sorry to inform you that, we are unable to determine an exact date for promotion arrival. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

    Regards,
    Ash
    LD Waxson Official Store 2018-12-27
  • Answered
    Question
    Lil******* 2018-12-09
    Answer
    Hi there. Kindly write in to enquiries@bioessence.com.sg for product information, they will be able to further advise you on this. Thank you and have a nice day ahead. Best regards CS Endrew.
    LD Waxson Official Store 2018-12-09
  • Answered
    Question
    fli******* 2018-12-08
    Answer
    Hi Good Day , Thank you for your interest onto our product. Please check the tip of product for the details of information. Manufacturing date is the Date the product was manufactured and Expiry date is until when the goods will be best to be used. No worries we do always ensure that product delivered with reasonable expiry dates. Thank you for your support. Regards CS Edward
    LD Waxson Official Store 2018-12-08
  • Answered
    Question
    kee******* 2018-11-29
    Answer
    Hi there, the reason behind delivery failure shows that courier was unable to contact you during delivery . We now will try to contact the courier and request them to arrange the delivery at soonest for you . Sorry for any inconvenience caused and thank you for your patience . Regards, Endrew
    LD Waxson Official Store 2018-12-01
    Question
    Hi, thanks for your reply, and I hope you are able to help to arrange the delivery. But I must say that I certainly did not receive any SMS or missed call from them, so I doubt if they really did try to contact me. And also, as I mentioned, even when delivery was arranged for Thursday, nobody turned up, and they did not have the courtesy to inform me that the delivery would not be coming.
    Question
    Finally received today, thanks.
    Answer
    Hi there,
    Glad to hear you received your parcel. Looking forward to business with you again in near future. Thank you and have a nice day.


    Regards,
    Endrew
  • Answered
    Question
    ste******* 2018-11-26
    Answer
    Hi there.Thank you for purchasing from us. Kindly send us a picture of the items you received. That will help us to verify and resend the missing item. Appreciate your kind cooperation. Thank you.

    Regards,
    Endrew
    LD Waxson Official Store 2018-11-27
    Question
    Please see attached.
    Answer
    Hi susan , as from our end we have shipped out your parcel promptly to the courier SF Express . Kindly allow us to check with SF Express on the missing parcels and request to expedite delivery for missing item at soonest . Regards, Endrew
    Question
    any news?
    Question
    total missing of 11 bottles. I have paid S$52 + for it.
    Answer
    Hi there, we are still checking with the courier on your missing parcel . We will try our best to follow up on this . Sorry for any inconvenience caused . Regards, Endrew
    Question
    I was wondering, items were packed by you, can you tell me why the first parcel that I received only 1 bottle in it. Then how many bottles are in another parcel? Please confirmed that I will receive the missing 11 bottles at one shot. I do not wish to waste my time waiting n waiting.
    Question
    you have provided me with an extremely lousy service that I ever have. Will NEVER patronize again.
    Answer
    Hi Good day, understand where you are coming from, our kind apology for inconvenient caused, due to overwhelming high volume of sale, item purchased was delivered - Dec 03, 2018 06:40:08
    courier name: SF EXPRESS , we will do our best to contact the courier company and expedite your order , meanwhile Please contact SF customer service at 1800 311 1111.
    Tracking No # 843005077567
    2018-12-05 12:30S.F. Express has picked up the shipment

    Regards CS Edward.
    Question
    hey whats happening? was told by SF Express that u guys had stopped the shipment?
    Answer
    Hi there, the shipment is with SF Express . Regards, Endrew
    Question
    I called SF Express on 08th Dec n they told me that they will arrange the delivery to me on 10th Dec from 10am -6pm. I have waited for the whole afternoon, then I called them at 1720hrs. They told me that the shipment had stopped n my parcel was returned to LD Waxson. Please tell me what is going on.
    Question
    I do not wish to continue waiting anymore. Please proceed to refund to me.
    Answer
    Hi there, so sorry for keep you waiting . The parcels are now returned to us . Kindly allow us to resend those missing 11 bottles to you in 3-5 working days . Sorry for any inconvenience caused and thank you for your patience . Regards, Endrew
  • Answered
    Question
    sea******* 2018-11-20
    Answer
    Hi there, for your information your parcel has been well received on 21st November 2018. Thank you and have a nice day.

    Best Regards
    Kumar
    LD Waxson Official Store 2018-11-22
  • Answered
    Question
    cha******* 2018-11-18
    Answer
    Private Enquiry
    LD Waxson Official Store 2018-11-18
  • Answered
    Question
    yin******* 2018-11-18
    Answer
    Hi there! We apologize for the unexpected delay. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days from now through: http://www.sf-express.com/sg/en/ . Tracking number: 080048085027. Thank you and have a nice day.



    Regards,
    Endrew
    LD Waxson Official Store 2018-11-18
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