Emicakes Singapore
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[EMICAKES] 100% GENUINE D24 Durian Snowskin Mooncakes (Box of 4 Large)
24.58

[EMICAKES] 100% GENUINE D24 Durian Snowskin Mooncakes (Box of 4 Large)


Customer who recommended this item
290
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
CHARGE ON SINGLE-USE/DISPOSABLE ITEMS Seller Jun 06, 2019
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Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From From Overseas (Singapore)
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Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (136)

Customer Review (187)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 15, 2019 cha*** (SG SG)
Highly Recommend Sep 14, 2019 san*** (SG SG)
Highly Recommend Sep 14, 2019 joh*** (SG SG)
Highly Recommend Sep 14, 2019 joy*** (SG SG)
Highly Recommend Sep 14, 2019 chu*** (SG SG)
Recommend Sep 14, 2019 Kay*** (SG SG)
Highly Recommend Sep 14, 2019 cin*** (SG SG)
Highly Recommend Sep 14, 2019 yon*** (SG SG)
Highly Recommend Sep 13, 2019 blu*** (SG SG)
Netural Sep 13, 2019 chu*** (SG SG)

Item Q&A(52)

Status
Question & Answer
  • Notice

    CHARGE ON SINGLE-USE/DISPOSABLE ITEMS

    Starting immediately, we will be charging for all single-use/disposable items such as plastic knife, 1 big and 1 small candles, and happy birthday tags for a minimal fee of $0.50. These were previously given out for FREE. This is to encourage customers to consider carefully and purchase only if they need to.

    Let's help our environment and lessen the use of these plastic/single-use items that may turn into unnecessary litter. Thank you for your usual support.
    Emicakes Singapore
  • FAQ

    How to order?

    1. Select your preferred Shipping Rate: QX Quick delivery or Store Pick-Up 2. For QX Quick delivery: If you select QX Quick delivery, a pop-up will appear with the available delivery dates and time slots. You may choose your preferred schedule accordingly. Under the collection outlet and date, please choose QX for both options. 3. For Store Pick-Up: If you select Store Pick-Up, you may choose your preferred redemption outlet and date from the drop down. Please note that it is important to select the correct shipping rate before selecting the options from the drop down.
    Emicakes Singapore
  • FAQ

    Peak Period Block Off Dates

    There will be no redemption from 10-12 May in our outlets due to the peak season. 10-11 May is available in our HQ. Our apologies for the inconvenience.
    Emicakes Singapore
  • FAQ

    Storage Instructions

    1. FOR NON-DURIAN FLAVOURS: -It may last outside at room temp for around 4 hours max -For within the day consumption, we recommend to keep your cake inside the chiller. 2. FOR DURIAN FLAVOURS: Please keep FROZEN right away if it will not be consumed immediately. -It will last outside at room temp for an hour max since we don't add preservatives in our fresh durian cakes -If the item will be consumed at a later time of the day, please keep it inside the freezer and thaw at least an hour before cake slicing To preserve the cake longer, you may keep it inside the freezer and it will last up to 3 days for both non-durian and durian products.
    Emicakes Singapore
  • FAQ

    Is this the same product sold in your shops?

    Some items are the same with those in our shops and most are exclusively available in Qoo10 only.
    Emicakes Singapore
  • FAQ

    Collection / Redemption

    No need to call outlets before redemption. Just head down to the outlet on the date that you have chosen upon purchase. You may redeem your products by showing your e-ticket through your mobile app. You may also ask someone to collect on your behalf provided that you pass a printed e-ticket voucher.
    Emicakes Singapore
  • FAQ

    Halal or Vegetarian

    We are not HALAL certified, but we DO NOT use any pork, lard or alcohol in any of our products. Our products are not meant for strict vegetarians due to egg and dairy ingredients.
    Emicakes Singapore
  • FAQ

    Eggless Options

    If you do not see the word "Eggless", this means that we used eggs in this cake. Eggless options are available for order in Qoo10 but subject to availability. To order other eggless cakes, please call 67496782 or email sales@emicakes.com.sg
    Emicakes Singapore
  • FAQ

    May I request to write wordings on my cake?

    YES. For wording requests, please choose "Wording" under Add-On selection for a minimal top-up of $0.80. Afterwards, please indicate the wording that you would like us to write under memo or by writing to us in Qpost. Due to overwhelming orders, please note that wording request with corresponding top-up of $0.80 for wording add-on will only be entertained. Those without the top-up will automatically be given a Happy Birthday tag for FREE. :)
    Emicakes Singapore
  • FAQ

    Change of Collection Details (Outlet or Date)

    If you want to change date or collection point, please leave us a message through Qpost or by calling our HQ. There may be delays in answering of Qpost enquiries due to overwhelming enquiries from the latest time sales. Please do not call our outlets to avoid missing out on your request.
    Emicakes Singapore
  • Answered
    Question
    daw******* 2019-09-12
    Answer
    HI there!
    Apologies but we have already sold out. We do, however, have different types of premium mooncakes available for purchase in our shops. :)
    Emicakes Singapore 2019-09-12
  • Answered
    Question
    cin******* 2019-09-11
    Answer
    Private Enquiry
    Emicakes Singapore 2019-09-12
  • Answered
    Question
    hui******* 2019-09-11
    Answer
    Good day!
    We are currently checking as to what happened because our system also reflects delivery. Let us get back to you on this again. Thank you!
    Emicakes Singapore 2019-09-12
    Question
    Please chk asap
    Answer
    Good day!
    We have already processed the refund of your order. We sincerely apologise that you didn't receive your cake. We have also filed a report to QX about this because the item was picked up from us that day.
    We hope that we can somehow offer you one of our best-selling premium durian cake. We know that this won't change the fact that you didn't receive your previous order but we are hoping that you could still enjoy our products some other time. Just let us know when would you like to redeem it so we can arrange for you.
    Our apologies once again!
  • Unanswered
    Question
    kon******* 2019-09-11
    Answer
    Private Enquiry
    Emicakes Singapore 2019-09-12
    Question
    Private Enquiry
  • Unanswered
    Question
    per******* 2019-09-11
  • Unanswered
    Question
    kaw******* 2019-09-11
  • Answered
    Question
    mrc******* 2019-09-10
    Answer
    Good day!
    1 Large mooncake weighs approximately 145g. Thank yoU!
    Emicakes Singapore 2019-09-12
  • Answered
    Question
    mrc******* 2019-09-10
    Answer
    Hi there!
    No, these 2 are the same D24 flavours. Let us check on your order. Thank you! :)
    Emicakes Singapore 2019-09-12
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5 KAKI BUKIT ROAD 1 #05-03 Eunos Technolink
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