Emicakes Singapore
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POWER MINISHOP RATE 90%
[EMICAKES] EXCLUSIVE OFFER: Mao Shan Wang + D24 Durian Combo Snowskin Mooncakes | 3 Options
24.01

[EMICAKES] EXCLUSIVE OFFER: Mao Shan Wang + D24 Durian Combo Snowskin Mooncakes | 3 Options


Customer who recommended this item
79
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
CHARGE ON SINGLE-USE/DISPOSABLE ITEMS Seller Jun 06, 2019
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Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From From Overseas (Singapore)
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Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (25)

Customer Review (59)

Customer Review board
Rating Feedback Date Written by
Not Recommend Sep 16, 2019 leg*** (SG SG)
Highly Recommend Sep 15, 2019 hgy*** (SG SG)
Highly Recommend Sep 15, 2019 hgy*** (SG SG)
Highly Recommend Sep 14, 2019 sio*** (SG SG)
Highly Recommend Sep 13, 2019 sta*** (SG SG)
Recommend Sep 13, 2019 jhs*** (SG SG)
Highly Recommend Sep 13, 2019 chi*** (SG SG)
Highly Recommend Sep 12, 2019 ire*** (SG SG)
Highly Recommend Sep 12, 2019 che*** (SG SG)
Highly Recommend Sep 12, 2019 lim*** (SG SG)

Item Q&A(8)

Status
Question & Answer
  • Notice

    CHARGE ON SINGLE-USE/DISPOSABLE ITEMS

    Starting immediately, we will be charging for all single-use/disposable items such as plastic knife, 1 big and 1 small candles, and happy birthday tags for a minimal fee of $0.50. These were previously given out for FREE. This is to encourage customers to consider carefully and purchase only if they need to.

    Let's help our environment and lessen the use of these plastic/single-use items that may turn into unnecessary litter. Thank you for your usual support.
    Emicakes Singapore
  • FAQ

    How to order?

    1. Select your preferred Shipping Rate: QX Quick delivery or Store Pick-Up 2. For QX Quick delivery: If you select QX Quick delivery, a pop-up will appear with the available delivery dates and time slots. You may choose your preferred schedule accordingly. Under the collection outlet and date, please choose QX for both options. 3. For Store Pick-Up: If you select Store Pick-Up, you may choose your preferred redemption outlet and date from the drop down. Please note that it is important to select the correct shipping rate before selecting the options from the drop down.
    Emicakes Singapore
  • FAQ

    Peak Period Block Off Dates

    There will be no redemption from 10-12 May in our outlets due to the peak season. 10-11 May is available in our HQ. Our apologies for the inconvenience.
    Emicakes Singapore
  • FAQ

    Storage Instructions

    1. FOR NON-DURIAN FLAVOURS: -It may last outside at room temp for around 4 hours max -For within the day consumption, we recommend to keep your cake inside the chiller. 2. FOR DURIAN FLAVOURS: Please keep FROZEN right away if it will not be consumed immediately. -It will last outside at room temp for an hour max since we don't add preservatives in our fresh durian cakes -If the item will be consumed at a later time of the day, please keep it inside the freezer and thaw at least an hour before cake slicing To preserve the cake longer, you may keep it inside the freezer and it will last up to 3 days for both non-durian and durian products.
    Emicakes Singapore
  • FAQ

    Is this the same product sold in your shops?

    Some items are the same with those in our shops and most are exclusively available in Qoo10 only.
    Emicakes Singapore
  • FAQ

    Collection / Redemption

    No need to call outlets before redemption. Just head down to the outlet on the date that you have chosen upon purchase. You may redeem your products by showing your e-ticket through your mobile app. You may also ask someone to collect on your behalf provided that you pass a printed e-ticket voucher.
    Emicakes Singapore
  • FAQ

    Halal or Vegetarian

    We are not HALAL certified, but we DO NOT use any pork, lard or alcohol in any of our products. Our products are not meant for strict vegetarians due to egg and dairy ingredients.
    Emicakes Singapore
  • FAQ

    Eggless Options

    If you do not see the word "Eggless", this means that we used eggs in this cake. Eggless options are available for order in Qoo10 but subject to availability. To order other eggless cakes, please call 67496782 or email sales@emicakes.com.sg
    Emicakes Singapore
  • FAQ

    May I request to write wordings on my cake?

    YES. For wording requests, please choose "Wording" under Add-On selection for a minimal top-up of $0.80. Afterwards, please indicate the wording that you would like us to write under memo or by writing to us in Qpost. Due to overwhelming orders, please note that wording request with corresponding top-up of $0.80 for wording add-on will only be entertained. Those without the top-up will automatically be given a Happy Birthday tag for FREE. :)
    Emicakes Singapore
  • FAQ

    Change of Collection Details (Outlet or Date)

    If you want to change date or collection point, please leave us a message through Qpost or by calling our HQ. There may be delays in answering of Qpost enquiries due to overwhelming enquiries from the latest time sales. Please do not call our outlets to avoid missing out on your request.
    Emicakes Singapore
  • Answered
    Question
    kat******* 2019-08-31
    Answer
    Good day!
    Kindly check if the country you have selected is Singapore as the prices reflected will be based on the currency of the country you are in or you have set in your app. Let us know if you still encounter the issue again after checking your country settings. :)
    Emicakes Singapore 2019-09-01
  • Answered
    Question
    tan******* 2019-08-31
    Answer
    Good day!
    Apologies but our durian mooncakes contain fish gelatin to hold the durian flesh together. No other preservatives or ingredients added. Thank you!
    Emicakes Singapore 2019-08-31
  • Answered
    Question
    mig******* 2019-08-26
    Answer
    Good day!
    May we request for you to clear your cart first? And try to select store pick-up again under Shipping Rate and choosing the mooncake option. Let us know if you encounter the same problem so we can raise with Qoo10.
    Emicakes Singapore 2019-08-27
  • Answered
    Question
    yok******* 2019-08-24
    Answer
    Yes, it will be inside a box too! :)
    Emicakes Singapore 2019-08-26
    Question
    Am I able to view the box? Thank you!(;
    Answer
    Hi there! Here is the photo of the box with 2 large Mao Shan Wang inside :)

    And this is how it looks like from the outside :)
    (Aug 28, 2019 09:06)

    Here's the photo of the inner box :)
    (Aug 28, 2019 09:07)
  • Answered
    Question
    fra******* 2019-08-18
    Answer
    For 4 big MSW, you may go to our other listing: https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=548673005 Thank you!
    Emicakes Singapore 2019-08-19
  • Answered
    Question
    mis******* 2019-08-17
    Answer
    Private Enquiry
    Emicakes Singapore 2019-08-17
  • Answered
    Question
    har******* 2019-08-16
    Answer
    Private Enquiry
    Emicakes Singapore 2019-08-19
  • Answered
    Question
    amu******* 2019-08-15
    Answer
    Hi! You may only keep the mooncakes inside the fridge for up to 4-6hrs only as the fresh durian might turn bad (we don't use any preservatives in our mooncakes). To keep them longer up to a max of 3 days, please keep your mooncakes inside the freezer. Don't forget to thaw your mooncakes in the normal fridge at least an hour before consumption so it won't be icy and taste frozen. Thanks! :)
    Emicakes Singapore 2019-08-15
    Question
    Hi thks for the advice! Good to hear that the mooncakes are preservatives-free.
    Answer
    You're welcome! :)
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5 KAKI BUKIT ROAD 1 #05-03 Eunos Technolink
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