Basketball Net Stand JY2223 Adjustable Height/ Sports Ball Game Play / Educational Toy
Return/ Exchange Policy:
-Please note that ALL measurement stated online there may be a +-2cm difference. There may be slight color difference for online pictures and physical item. An item quality base on each individual's perception. Damaged packaging box may occurs during qxpress delivery. These are not valid reason for exchange or refund.
- If item is damage by courier company, damage beyond repair/usage during delivery, 1-1 exchange will be provided (not valid for minor scratches)
- If item is damage by buyer during installation/setup/usage, we do not provide exchange or refund.
- If customer have setup/installation issue and cannot be settled by email or phone call guidance, they need to bring down item to our warehouse personally or pay for to and fro delivery charges.
- In any case if customer claims that item is defective and request to send back, but when item is returned back via courier to us, we will check under cctv. if item is not defect, buyer issue (eg self setup/installation), customer need to pay for delivery fees involved be it exchange or cancellation/refund. Proof of cctv will be provided. Customer may also bring down to our warehouse directly.
- For all above stated, If there is sign of usage by buyer or if item is already installed with marks or scratches, we do not provide exchange or refund at all.
- All above request to be made within 7 days from purchase, Drop us a message on Qoo10 with clear picture.