[DIY Parts] Modular Cube Storage System Rack Shelf Wardrobe Book Shelf Shoe Rack Kids Cabinet
Dear customers: We sincerely apologize for the recent delays in orders and shipments through Q10. As many of you may have seen in the news, Q10 has been unable to release payments to sellers for the past few months, and Qxpress has also refused to deliver Q10 parcels. As a result, we currently have over 700 orders stuck in our system, and sellers are unable to cancel or process refunds. We will disable all the listings soon if possible.
We've received feedback that even when customers cancel their orders, Q10 has been slow to issue refunds. Given these challenges, we recommend placing orders through our other platforms such as Lazada (Lucky Baby Mummy Singapore), Shopee (LuckyBabyMummy), or our own website (luckybabymummy.sg), where we are offering lower shipping rates and ongoing promotions. We promise to process and dispatch all orders within 24 hours.
For the orders and customers currently affected, we will continue to press Q10 for a resolution and will be filing a police report and a complaint with CASE shortly. Thank you for your support of our Q10 shop over the past 10 years. We are committed to improving our service and ensuring a better experience for all our customers in the future.
Thank you.