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Q&AAbout Item toh*******Jun 18, 2019 Inquiry for the item from toh****
  • toh*******

    Hi, what is the expiry date for this batch of galactomyces niacin essence? Thank you!

    Jun 18, 2019

  • Seller

    Expire date is 18 month from date of manufacture and please use immediately after opening.
    The manufacture date of galac mask pack is Feb. 25, 2019.
    Thank you.

    Jun 19, 2019

  • toh*******

    Hi seller, I’m checking on the expiry date of galactomy niacin Essence not mask pack

    Jun 18, 2019

Q&AAbout Item cla*******Jun 16, 2019 Inquiry for the item from 212****
  • cla*******

    Hi, I need to use a toner...which one is your toner product? Thank you.

    Jun 16, 2019

  • Seller

    Hello :)

    I recommend you Aha toner.
    Galactomi Clear Skin Toner that assists in removing dead skin cells without irritation, contains AHA and BHA from the nature, rice bran extract, cypress water, madecassic substance and witchhazel water.
    It's our best product.

    Thansk.

    Jun 17, 2019

SecretAbout Item goh*******Jun 10, 2019 inquiry in private
  • goh*******

    Secret Inquiry

    Jun 10, 2019

  • Seller

    Secret Inquiry

    Jun 11, 2019

  • goh*******

    Secret Inquiry

    Jun 11, 2019

  • Seller

    Secret Inquiry

    Jun 12, 2019

Q&AAbout Item xiu*******Jun 09, 2019 Inquiry for the item from xiu****
  • xiu*******

    Hi, what is the expiry date for this batch of galactomy niacin essence? Thanks

    Jun 09, 2019

  • Seller

    Thank you for visiting manyo factory.
    Expiration date is 24 months from the date of manufacture, up to 6 months after opening.
    The date of manufacture is
    Apr, 03, 2019.

    Thank you.

    Jun 10, 2019

Q&AAbout Item fin*******Jun 03, 2019 Inquiry for the item from fin****
  • fin*******

    Hi seller, what is the expiry date of this batch you’re selling?

    Jun 03, 2019

  • Seller

    Thank you for visiting manyo factory.
    Could you let us know which product do you want to know date of expiry?
    Each product was produced on different day, and you can check through the web page produced date and expiry date.
    Thank you.

    Jun 03, 2019

Q&AOthers bel*******May 25, 2019 Inquiry from bel****
  • bel*******

    Hi, realisedthat your BBcream isn’t in the listings. Is it out of stock?

    May 25, 2019

  • Seller

    Thank you for visiting manyo factory.
    BB cream is out of stock temporarily.
    We'll put it up as soon as possible.
    Have a nice the rest of your weekend.

    Thank you for your waiting.

    May 26, 2019

SecretOthers blu*******May 24, 2019 inquiry in private
  • blu*******

    Secret Inquiry

    May 24, 2019

  • Seller

    Secret Inquiry

    May 28, 2019

Q&AAbout Item Elo*******May 15, 2019 Inquiry for the item from Elo****
  • Elo*******

    Hi after face cleansing do I put 2 drops into cotton n dab it onto my face? I need to wash my face after dabbing it?tq

    May 15, 2019

  • Seller

    You don't need to wash your face.
    Just absorb it into your skin.
    Use it as an essence.
    If you need any questions, please let us know.
    We'll kindly help you.
    Thank you.

    May 16, 2019

Q&AAbout Item jan*******May 14, 2019 Inquiry for the item from jan****
  • jan*******

    Hi,
    I used to buy so many time, but the packaging is clear glass. is there any difference?

    May 14, 2019

  • Seller

    We've changed design of container.
    Just different look, the products are same.
    Feel the clear skin with Galac essence.
    Thank you.

    May 16, 2019

Q&AAbout Item Elo*******May 12, 2019 Inquiry for the item from Elo****
  • Elo*******

    Hi how do u use this item?tq

    May 12, 2019

  • Seller

    Galactomyces niacin is a highly concentrated fermentation essence in which mysterious galactomyces are fermented at 97% and there might be a difference between individuals in the use, but please note that if you have dry skin type, take 2~3 drops using pipette and olil skin type, 1~2 drops using pipette and that's totally enought for meticulous care.

    May 13, 2019

Q&AAbout Item jox*******May 12, 2019 Inquiry for the item from jox****
  • jox*******

    Hi seller, i am currently using this niacin essence and Bifida Complex Ampoule. I have some pimples after using them. Can you advise which product could be the cause? My skin is quite oily and with clogged pores. I find the ampoule is a bit more oily. Can the 2 mentioned products be applied around the eye and neck areas? If say it is the ampoule that is too oily for my face...i still can apply it on my neck. Please kindly advise. Thanks.

    May 12, 2019

  • Seller

    Sorry for causing concern.

    Galac essence and Bifida Complex both are oil free products, but you could think it's too oily with unique texture from some ingredients.

    First, we recommend to stop using both products, and watching skin condition for a few days.
    After relieving the skin troubles, you can start to use the product, but using one product and using another one later after a few days later.( it doesn't matter which one use first)

    The reason to cause the skin problem when you used the products, some ingredients could cause sensitive react to your skin in the beginning while using new products.
    It doesn't last long, usually it takes 1~2 weeks.

    After relieving the skin problems, start to use the 2 products in different time, and figure out which one gives you skin problem.

    If you find the products, wait to relieve the skin troubles( about for 3~4 days).
    After then, you could try it again as small amount.

    Skin troubles will be getting better.

    If you think you can't use the product any more, you could use it neck or any body part, but just use it after testing on your skin.

    If you need our helps, please feel free to contact us.
    We'll help you.

    Hope you can get a better skin with us.
    Thank you.
    (May 13, 2019 13:39)

    May 13, 2019

  • jox*******

    Thanks. You mean they r not supposed to clog any pores?

    So both products can be applied on the area and neck areas yuh? Will not be too drying yuh?

    May 13, 2019

  • Seller

    Both items don't cause any clogging.
    Yes, you can use both on neck area and any area, and help to moist.
    Thank you.

    May 16, 2019

Q&AOthers joy*******May 11, 2019 Inquiry from joy****
  • joy*******

    Hi, will you be selling the niacin alpha 5.0 cream here? Am looking for niacinamide products. Thanks.

    May 11, 2019

  • Seller

    Thank you for waiting our products.
    We'll try to list it up at the Q10 web page soon.
    Hope see you soon.
    Thanks for your waiting again.
    Have a good week.

    May 14, 2019

Q&AAbout Item yeo*******May 08, 2019 Inquiry for the item from yeo****
  • yeo*******

    Dear Seller, how many ml?

    May 08, 2019

  • Seller

    It's 50ml.
    Thank you.

    May 08, 2019

  • yeo*******

    Is this item the same as my attachment? Is it change of packaging? Thanks !

    May 08, 2019

  • Seller

    Yes, it's a same product, just different look.
    Just we've changed the package of Galac essence.
    You can check all the same ingredients.
    Hope you enjoy it.
    Feel clearer and brighter skin with Galac essence.
    Thank you.

    May 08, 2019

SecretAbout Item jes*******May 06, 2019 inquiry in private
  • jes*******

    Secret Inquiry

    May 06, 2019

  • Seller

    Secret Inquiry

    May 07, 2019

Q&AAbout Item van*******Apr 12, 2019 Inquiry for the item from van****
  • van*******

    Hi..want to enquire can the milk latte scrub cleanser be used daily? Wil it b harsh for sensitive skin?

    Apr 12, 2019

  • Seller


    Five grain scrub foam has rich and creamy foam, so you can use it every day without skin irritation, and we can highly recommned it to you, who has sensitive skin.
    Five grain powders smoothly work into rolling action without concer of irritation and remove dead skin cells
    Thank you.

    Apr 12, 2019

SecretAbout Item tig*******Apr 11, 2019 inquiry in private
  • tig*******

    Secret Inquiry

    Apr 11, 2019

  • Seller

    Secret Inquiry

    Apr 11, 2019

Q&AAbout Item saw*******Apr 06, 2019 Inquiry for the item from saw****
  • saw*******

    Can i use this product with aha bha ?

    Apr 06, 2019

  • Seller

    Yes, you can use the toner with Galac essence.
    If you have dry skin, you can adjust of frequency of using of Galac toner.
    If you have more questions, please leave a message.
    Thank you.

    Apr 08, 2019

Q&AAbout Item daw*******Apr 05, 2019 Inquiry for the item from daw****
  • daw*******

    Hi!
    I have tried this product yesterday and felt slight burning sensation to my skin. I read that you recommend to apply this before any other serum. Can you kindly advise me on which step to incorporate this into my current skincare routine (toner , SK2 FTE, serum, cream)? Before or after SK2 pre-essence?

    Also, since im experiencing tingling sensation, can you list down the full ingredients of the product?

    Apr 05, 2019

  • Seller

    If when you use the toner with a cotton pad, we recommend to use Galac Essence after using toner, otherwise use Galac essence first after skin cleansing.

    Sorry for your inconvenience.
    Temporarily after using Galac essence , you could have sensitive reaction with fermentation extract, but it'll be calm down in 1~2 weeks.
    Could you reduce amount of using of Galac essence?
    Following skin condition, you could increase amount of using.

    This are all ingredients of Galac essence, please check these.

    Galactomyces Ferment Filtrate / Niacinamide / Zanthoxylum Piperitum Fruit Extract / Pulsatilla Koreana Extract / Usnea Barbata Extract / Witch Hazel Extract / Sodium Hyaluronate

    If you have more questions, please leave a message, we'll help you as soon as possible.
    Thank you.

    Apr 08, 2019

SecretAbout Item yin*******Mar 24, 2019 inquiry in private
  • yin*******

    Secret Inquiry

    Mar 24, 2019

  • Seller

    Secret Inquiry

    Mar 26, 2019

  • yin*******

    Secret Inquiry

    Mar 30, 2019

  • Seller

    Secret Inquiry

    Apr 01, 2019

Q&AAbout Item jox*******Mar 21, 2019 Inquiry for the item from jox****
  • jox*******

    Can it be used on the eye and neck areas? Thks.

    Mar 21, 2019

  • Seller

    Yes, we're using natural ingredients, so you can use it around eyes and neck area without skin irritation.
    Hope you get a better skin with Galac essence.
    Thank you.
    Have a good wekend!

    Mar 22, 2019

Q&AOthers mel*******Mar 21, 2019 Inquiry from mel****
  • mel*******

    What’s the difference between this Niacin essence and Bifildalacto complex? Can I use both at the same time?

    Mar 21, 2019

  • Seller

    Thanks for waiting the Bifida wrap mask.
    It'll be restored around April or May.
    We'll try to list it up as soon as possible.
    Thank you.
    Have a nice weekend.

    Mar 23, 2019

  • mel*******

    Ok thanks! But I still want to know the difference between Niacin essence and Bifildalacto complex? How do I use them? Can both be used at the same time? Please advise. Thank you!

    Mar 23, 2019

  • Seller

    Sorry I missed this point at the previous answer.
    Yes, you can use Galac Essence and Bifida ampoule at the same time.
    Actually lots of customers are using both together.
    Use Galac essence first and then use Bifida ampoule.
    Galactomyces Niacin is good at balancing between oil and moisture on your skin, so it's easy to control of unnecessary oil that causes skin troubles.
    We want to recommend it to oily skin type or whom concern about acnes.
    Bifidalacto Ampoule is a functional product for whitening and wrinkles.
    It's good for skin tightening, caring of pores and moisturizing.
    If you have more questions, please feel free to leave a message or contact us.
    We'll be with you.
    Thank you.

    Mar 25, 2019

SecretAbout Item tlc*******Mar 08, 2019 inquiry in private
  • tlc*******

    Secret Inquiry

    Mar 09, 2019

  • Seller

    Secret Inquiry

    Mar 12, 2019

Q&AAbout Item Har*******Mar 07, 2019 Inquiry for the item from Har****
  • Har*******

    Hi - I have been buying this product from you for quite a few years. Did you increase the price? It used to be no more than S$22 for 50ml bottle. Now, your offer price is about $26.

    Mar 07, 2019

  • Seller

    The price didn't run up, but you could think price is different due to rate of discount.
    Now the Galac essence is $21.99.
    Thank you.

    Mar 07, 2019

  • Har*******

    Please see the screenshot of your latest price. It says $25+. Is this correct?

    Mar 07, 2019

  • Seller

    We indicate the price as u.s dollar, the price could be different due to currency of each country.

    We'll try to offer reasonable price for you.
    Thank you.

    Mar 08, 2019

Q&AAbout Item Son*******Feb 25, 2019 Inquiry for the item from Son****
  • Son*******

    Will you be bringing back the oil with tea tree in it??

    I was hoping to get it!!

    Feb 25, 2019

  • Seller

    Sorry for your waiting.
    We'll try to show it up soon.
    Thank you.

    Feb 26, 2019

SecretAbout Item rac*******Feb 23, 2019 inquiry in private
  • rac*******

    Secret Inquiry

    Feb 23, 2019

  • Seller

    Secret Inquiry

    Feb 26, 2019

Q&AAbout Item jos*******Feb 17, 2019 Inquiry for the item from jos****
  • jos*******

    Hi is this same the image attached?
    I am using benton deep green tea toner and benton aloe propolis gel, can used this item in between?

    Feb 17, 2019

  • Seller

    Yes, these are same products.
    We want to recommend this sequence as,
    Deep green tea toner > Galactomyces niacin > Aloe gel
    but, if you use the green tea toner with absorbing to skin, use Galactomyces niacin first after cleansing.
    If you use the toner with a facial cotton pad, follow above sequence.
    Thank you.

    Feb 18, 2019

Q&AAbout Item wee*******Feb 17, 2019 Inquiry for the item from wee****
  • wee*******

    Dear Seller,

    Free pure oil still available?

    Feb 17, 2019

  • Seller

    You can get the Pure cleansing oil from the Q10 website now. Don't miss the soft and moist cleansing of Pure cleansing oil.
    Thank you.

    Feb 18, 2019

Q&AAbout Item pri*******Feb 13, 2019 Inquiry for the item from pri****
  • pri*******

    Hi, just received my items.
    after toner & Essence. What else do we need to use ? Can I use follow thru with my own brand of moisturiser? Or what would you recommend?
    My first time trying it out so I want to get it right.
    Thank you

    Feb 13, 2019

  • Seller

    Thank you for using our products.

    We recommend Aloe soothing gel as a moisturizer.
    Aloe gel is filled with real aloe juice over 90%.
    Above all the gel type item is easy to absorb moisture to your skin, so you can get enough moisture and keep the moist skin for a long time.

    If you want an item of cream type,
    how about using Bifida cream?

    Bifida cream is not only supplying moisture but excellent to care of skin elasticity and whitening, so we highly recommend Bifida cream as a total care cream.

    The sequence of using could be like,

    Toner > Essence > Aloe soothing gel or Bifida cream

    If you have any questions, please feel free to contact us.

    We hope you get a better skin with manyo factory.

    Feb 14, 2019

Q&AAbout Item Wei*******Feb 10, 2019 Inquiry for the item from Wei****
  • Wei*******

    Hi seller, this is how many mL? I have seen another bigger size am i right? u do have 2 size for this ? And what's the mL for the big one?

    Feb 10, 2019

  • Seller

    Amount of niacin is 50ml.
    Before several times we produced the 80ml Niacin as a special edition, but we are not sure when it will be produced again.
    Usually we plan it once a year.
    We wish we meet you with a special event soon.
    Thank you.

    Feb 12, 2019

Q&AAbout Item mel*******Feb 09, 2019 Inquiry for the item from mel****
  • mel*******

    Do you have galactomy essence cream ?

    Feb 09, 2019

  • Seller

    It's out of stock temporarily.
    It'll be show up on the web page soon.
    Thank you.

    Feb 12, 2019

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