By purchasing, accepting or using a Qoo10 gift card (“Gift Card”), you agree to the following terms and conditions (“Terms and Conditions”):

General Terms

- The Gift Cards are issued by Qoo10 Pte. Ltd. (“the Company”), which reserves the right to amend the Terms and Conditions; any such amendment will be effective upon publication on the Company’s online platform at http://www.qoo10.sg.

- You may not sell Gift Cards without the prior approval of the Company.

- The Company reserves the right to suspend or revoke a Gift Card, or redemption thereof, if it suspects that the Gift Card was purchased or utilized in connection with illegal or otherwise inappropriate activity.

- To the extent legally permitted, the Company shall not be liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your purchase or use of Gift Cards.

Purchase

- You must be a legal person with a registered Qoo10 account (“Qoo10 account”) in order to purchase Gift Cards.

- You may only purchase up to a total of S$500.00/S$1,000.00 in Gift Cards each week/month.

- You may not use Q-money to purchase Gift Cards.

Redemption

- You need a Qoo10 account to redeem a Gift Card.

- You may only redeem a Gift Card by using it to charge your Qoo10 account with Q-money.

- A Gift Card is not redeemable for cash.

- A Gift Card may not be partially redeemed.

- You may redeem a Gift Card which was purchased by yourself or sent to you by other members.

- A Gift Card will only be valid for redemption for 6 months from the date of purchase.

- Q-money charged by a Gift Card cannot be withdrawn.

Refunds

- Gift cards that have been used or given as gifts are non-refundable.

- Subject to the above mentioned Terms and Conditions, a refund request for a Gift Card will be processed in accordance with the Qoo10 User Agreement

(http://www.qoo10.sg/gmkt.inc/company/useragreement.aspx)