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[11.11 SPECIAL] [100% GENUINE BIRD NEST] BRANDS Birds Nest American Ginseng
99 items sold
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BRANDS[11.11 SPECIAL] [100% GENUINE BIRD NEST] BRANDS Birds Nest American Ginseng

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Customer who recommended this item
249
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Delivery Related Enquiries Seller Oct 17, 2018
Change Order Information Seller Oct 17, 2018
Return and Exchange Policy Seller Aug 16, 2016
Manufacturer/
Place of origin
Thailand Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(1800 732 4748 / CustomerCare_SG@Brands-Suntory.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description BRANDS BIRDS NEST
BOOKMARK 1 2 3 4 5 6 7

Photo Review (146)

Customer Review (224)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 18, 2018 ire***
Highly Recommend Nov 16, 2018 wan***
Highly Recommend Nov 16, 2018 tew***
Highly Recommend Nov 16, 2018 hue***
Highly Recommend Nov 16, 2018 yew***
Highly Recommend Nov 14, 2018 boy***
Highly Recommend Nov 14, 2018 moo***
Recommend Nov 14, 2018 lye***
Highly Recommend Nov 14, 2018 uhm***
Highly Recommend Nov 14, 2018 ben***

Item Q&A(21)

Status
Question & Answer
  • Notice

    Delivery Related Enquiries

    Dear Customers,

    With regards to enquiry for delivery (delivery timing, tracking of parcel), kindly contact Qexpress at Tel: 66619100 directly with your tracking number.

    Delivery of goods will be made within 3 to 5 working days.

    During peak period, we seek for your understanding that delivery may take slightly longer.

    Thank you!
    BRANDS Official Store
  • Notice

    Change Order Information

    Dear Customers,

    For all information changes on orders, customers will need to cancel and reorder. We are UNABLE to make any changes on our end.

    Changes include:
    1. Change of Delivery Address
    2. Change of Items - Quantity/Type
    3. If customer did not select the free gift - request to add in, we are unable to do so as well

    We seek for your kind understanding.

    Thank you!

    BRANDS Official Store
  • Notice

    Return and Exchange Policy

    Dear Customers,

    By purchasing from BRAND'S, you accept and agree to be bounded by and comply to our policies.

    We do not accept the following refund cases:
    1. The item has been received over 7 days
    2. If items are open, used or damaged
    3. Sending the items without prior contact to BRAND'S Suntory Asia

    If you wish to be refunded or return an item, you may contact us at customercare@brands-suntory.com or 1800 732 4748. Our return address is at 18 Cross Street #12-01/08 China Square Central Singapore 048423

    How to submit return or exchange from the buyer's end? -
    Log into your account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    We'll assess the claim issue with the provided picture and inform on the progress.
    BRANDS Official Store
  • Answered
    Question
    fru******* 2018-06-22
    Answer
    .
    BRANDS Official Store 2018-06-22
  • Answered
    Question
    van******* 2018-05-20
    Answer
    Hi,

    Bird’s Nest with Rock Sugar have been updated in the system.

    Thanks.
    BRANDS Official Store 2018-05-21
  • Answered
    Question
    fru******* 2018-05-14
    Answer
    Hi

    The stocks will comes in next weekend.

    Thanks!
    BRANDS Official Store 2018-05-15
  • Answered
    Question
    hwe******* 2018-05-11
    Answer
    Hi

    The earliest is on next Monday between 2-5pm. Please kindly let us know your availability.

    Thanks!
    BRANDS Official Store 2018-05-11
    Question
    Hi Seller
    Okay. If possible, please send my item between 6.00 pm and 7.00 pm. Thank you.
    Answer
    Hi

    We regret to inform you that at the present moment, we only have 2-5pm slot available on next Monday.

    thanks!
  • Answered
    Question
    rei******* 2018-05-10
    Answer
    Private Enquiry
    BRANDS Official Store 2018-05-11
  • Answered
    Question
    gik******* 2018-05-09
    Answer
    Private Enquiry
    BRANDS Official Store 2018-05-10
  • Answered
    Question
    Eli******* 2018-05-08
    Answer
    Hi

    Our delivery is between 3-5 working days.

    Thanks!
    BRANDS Official Store 2018-05-08
    Question
    Hi pls accept my cancel request, Becos your too slow .. I need to receive on sat before mother’s day . Thanks
    Answer
    HI,

    We look forward to your future support, thank you!
  • Answered
    Question
    ngo******* 2018-05-07
    Answer
    Hi,

    yes, the expiry is in Feb 2019.

    Thanks!
    BRANDS Official Store 2018-05-08
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Address
CHINA SQUARE CENTRAL 18 CROSS STREET #12-01/08

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Policy & Notice
How to Return/Exchange