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GOOD MINISHOP RATE 90%
6.30

MacBook 🆕 Air Pro Retina 13 15 CASE COVER KEYBOARD SCREEN PROTECTOR VGA HDMI CABLE

   

Customer who recommended this item
5577
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
How do I file for exchange/replacement/refund? Seller Apr 22, 2016
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material Matte Finishing, Hard Plastic, Polycarbonate material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(96446238 / mrkopitiam@hotmail.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description RESTOCKED! FREE KEYBOARD PROTECTOR FOR EVERY MACBOOK CASE PURCHASED! GET YOURS TODAY!
BOOKMARK 1 2 3 4 5 6 7

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Highly Recommend Feb 23, 2019 lai*** (SG SG)
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Item Q&A(1,044)

Status
Question & Answer
  • Notice

    How do I file for exchange/replacement/refund?

    Exchange/Return of items will be applicable within 7 days upon receipt of the item only.

    For shortage of item or wrong item received
    - Provide pictures of the parcel package with the delivery information and item contents within the parcel
    - Shipping fee will be incurred from seller

    For defective/damaged item
    - Provide picture of the parcel package with the delivery information, the damaged area of the received item and retain any broken piece(s)
    - Provide video of the non-functioning of the electronic product
    - Shipping fee will be incurred from seller

    For any change of mind from buyer
    - Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    - Provide picture of the item to seller
    - Shipping fee will be incurred from buyer

    NOTE: To maintain strict hygiene standards, exchanges/returns are NOT applicable for cosmetic products.
    DEALSG
  • FAQ

    How to submit return or exchange from the buyer's end?

    Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'. Returns and exchanges are based on case-by-case basis. We will assess the claim issue with the provided picture and inform on the progress. To maintain strict hygiene standards, kindly note that exchanges/returns are NOT applicable products that is unsealed, opened, removed from packaging or used and all cosmetic products.
    DEALSG
  • Answered
    Question
    ys.******* 2019-02-17
    Answer
    Hi there, thank you for your interest in our products.

    For New Pro 13 with TouchBar, please select Pro 13 - New (A1989/A1706) as your MacBook Model.

    For New Pro 15 with TouchBar, please select Pro 15 - New (A1990/A1707) as your MacBook Model.

    May I know which product are you referring to? We can help you check as well.

    We look forward to your response. Thank you!
    DEALSG 2019-02-18
  • Answered
    Question
    kat******* 2019-02-15
    Answer
    Private Enquiry
    DEALSG 2019-02-15
  • Answered
    Question
    che******* 2019-02-08
    Answer
    Hi there, thank you for your interest in our products.

    Do kindly provide us with your MacBook Model Number, which can be located at the bottom of your MacBook. It should start with A1XXX and another 3 digits.

    We will assist you accordingly. Thank you!
    DEALSG 2019-02-09
    Question
    A1708
    Question
    A1708
    Question
    Oh! Nvm I found teh option for it!
    Answer
    Hi Jessica, thank you for the update! We are glad that you managed to find what you are looking for.

    Your order will be prepared this evening and ready for Qxpress pickup tomorrow. You may begin tracking your parcel from tomorrow evening or the next working day onwards.

    While it usually takes Qxpress about 1-2 working days (excluding weekends and Public Holidays) thereafter to deliver the parcel, we hope for your kind patience to give Qxpress slightly more time to deliver the parcel due to the increase in parcel load during this time of the year.

    We hope this answers your question. Thank you and have a great evening!
    Question
    Fab. Thanks for being so quick n patient. Irealiseall thr answers were on your listing.
    Will leave +VE review.
    Answer
    Hi Jessica, thank you so much for your kind words! Have a great day ahead!
  • Answered
    Question
    jan******* 2019-02-07
    Answer
    Private Enquiry
    DEALSG 2019-02-07
  • Answered
    Question
    ger******* 2019-02-01
    Answer
    Hi Gerine, thank you for your purchase.

    Please take a picture of the bottom casing (showing the sides) and provide us with your MacBook Model Number.

    The Model Number can be located at the bottom of your MacBook and should start with A1XXX and another 3 digits.

    We will assist you accordingly. Thank you!
    DEALSG 2019-02-01
    Question
    A1708.
    Question
    I just receive my macbook last night
    Answer
    Hi Gerine, thank you for your update. From the Model Number of your MacBook (A1708), your MacBook is the New Pro 13 without TouchBar.

    The casing will be unable to fit your MacBook as you have wrongly purchased a Pro 13 with Retina Display Casing (Retina 13) for your New Pro 13 without TouchBar (please see attached).

    While we normally do not provide exchanges due to wrong purchases, we may consider if the product is still in sealed, unopened and unused conditions.

    If the vacuum seal on the casing has not been removed, please attach a picture of the casing to demonstrate that it is still in sealed, unopened and unused conditions.

    We will assist you accordingly. Thank you!
    Question
    It was already been open as I assume it was the correct one and wanted to fit in and then realise it's too big
    Answer
    HI Gerine, thank you for your update.

    We have noted that the product has removed from its original packaging. As your item is already unsealed and opened, it is no longer in a resalable condition to warrant for an exchange. Hence, we apologise that we will be unable to offer you an exchange for your wrong purchase.

    We could suggest that you may consider putting the casing onto secondhand platforms, such as Carousell to reduce losses due to your wrong purchase.

    Hope for your kind understanding in this matter.
  • Answered
    Question
    she******* 2019-01-31
    Answer
    Hi there, thank you for your interest in our products.

    We no longer have casings compatible with the Late 2011 MacBook Pro 15 (A1286).

    We apologise that we are unable to meet your expectations.
    DEALSG 2019-01-31
  • Answered
    Question
    Kai******* 2019-01-24
    Answer
    Private Enquiry
    DEALSG 2019-01-24
  • Answered
    Question
    ron******* 2019-01-17
    Answer
    Hi there, thank you for your interest in our products.

    We have compared the keyboard layout of ASUS UX443 with the various MacBook layout models and found that they are not compatible.

    If you are interested, you may consider the Universal Keyboard Protector that does not come with indents for the button keys, so that it will be usable with most laptops sizes.

    It is available in 2 sizes. For the best fit, please measure and compare the size of your keyboard with the measurements provided in our store in the following link:

    https://www.qoo10.sg/g/436512555

    We hope this answers your question. Thank you and have a great evening!
    DEALSG 2019-01-17
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Policy & Notice
How to Return/Exchange