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2018 New Arrival Ucool Body Cooling Band Neck Cooling Belt Lower Body Temperature with Natural Cooli
3 items sold
9.90

2018 New Arrival Ucool Body Cooling Band Neck Cooling Belt Lower Body Temperature with Natural Cooli

  • Retail Price
    $29.90
    Q-Price
    $11.90
    Daily deal
    $9.90
  • Credit Card Benefit
    0% Interest Instalment Plan(max 24 months) Details
  • Shipping From
    Domestic
    Shipping RateDomestic
    Surcharge
    Shipping rate will be added according to Qty/Weight. Details
    Overseas Shipping
    United States -$26.55~ See more
  • Item Qty
    plus count minus count
  • Add to Cart [Buy] Wish List

Customer who recommended this item
60
Customer Satisfaction Score
80%
  • Product 80%/100%
  • Price 90%/100%
  • Delivery 70%/100%
  • Service 80%/100%
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Notice

Subject Register Date
Notification to Buyers Qoo10 customer center May 13, 2015
Return Exchange Policy (2) Seller May 04, 2016
Return Exchange Policy (1) Seller May 04, 2016
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Manufacturer/
Place of origin
Oversea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Item Q&A(7)

Status
Question & Answer
  • Notice

    Notification to Buyers

    Dear Valued Buyers, We are sorry to hear if you have yet to receive your parcels even after a period of time from your purchase date. We would like to assist you over your frustration for the non-delivery of items issue. Please check for the following: [1. Check if the order address is correct. ] [2. Order(s) shipped through “Singpost normal mail”, but yet to receive the item after 7 days upon order(s) change to “On Delivery” status. ] [3. Order(s) shipped through “Qxpress”, but encounter either non-valid tracking or valid tracking information and still yet to receive the item. ] [4.Facing improper handling of your order from seller ] Should you face any of the above mentioned issues, please kindly send an email to [ help@qoo10.sg ] and we will gladly assist onto your case and help to process the refund.
    Qoo10 customer center
  • Notice

    Return Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    myfashionstory.com
  • Notice

    Return Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Shipping fee will be incurred from seller end
    myfashionstory.com
  • Notice

    Shipping & Delivery

    Delivery options
    1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox. Seller is NOT answerable for lost items if any, Customers Beware!
    2) Courier Qxpress - Courier fee is charged. Tracking number is provided. Item is delivered to your doorstep.

    Regarding Delivery by Qxpress (Monday - Friday)
    You can track your QXPRESS parcel here - http://www.qxpress.asia/gmkt.inc/
    Qxpress Tel. No.: +65-6434-8400
    Qxpress Email: info@qxpress.sg
    Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!
    myfashionstory.com
  • Notice

    Refund Policy

    All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!
    myfashionstory.com
  • Notice

    Exchange Policy


    Dear Customers ,

    1)Please check all items purchased from us upon receiving.

    2)Items that are faulty upon receiving will be entitled to a 1:1 exchange.

    3)Exchange must be requested using Customer Inquiry within 10 days from date of receipt.

    4)Exchange items must be mailed to address stated at the back of our envelope.

    5)Buyer will pay for all additional shipping costs.

    6)Once exchange item is received by us , we will immediately inform buyer and ship the replacement .

    7)Free Gifts from our promotion are not entitled to any Warranty.

    myfashionstory.com
  • FAQ

    Can I put what I want in the memo?

    We will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be ignored. If customers has ordered the wrong size/wrong color, it is best to cancel the order and make a new order again. This will help us work more efficiently to serve you.
    myfashionstory.com
  • FAQ

    Why my normal mail package has not arrived?

    Normal Mail is not traceable. When customers make a purchase and selected normal mail, we are not responsible for lost package and it also means that you cannot log non-receipt claim. http://tinyurl.com/njoc9kt (Singpost fined for delay delivery of 40,000 packages) please take note that there are a lot lost mail. http://www.straitstimes.com/breaking-news/singapore/story/singpost-fined-30000-losing-trolley-letters-20140402
    myfashionstory.com
  • FAQ

    Ops! I made a mistake in my order! I want to change the size/color/shipping address/qty (or whatever!) . What should I do?

    When you realize this mistake, please go to "MyQoo10" to cancel your order and make the purchase again as long as the order is still "on request" status (which means we have not ship out). The following policy is introduced by Qoo10 that sellers are : - not allowed to change shipping address of customers - are only allowed to ship exactly what is being ordered in the system. Please do not send emails to seller or "Ask seller a question" in order to cancel your order or make changes. We are legally not able to do so.
    myfashionstory.com
  • Answered
    Question
    won******* 2018-07-14
    Answer
    Dear buyers,
    We will be on vacation from 12th July 2018 (Thuri) - 23th July 2018 (Mon). During this period of time, orders will only be process and post out on 24th July 2018 (Tue). We will response to all inquiries as soon as possible. We thank you for your understanding and support always. :)
    myfashionstory.com 2018-07-15
  • Answered
    Question
    won******* 2018-07-11
    Answer
    Hi, yes we did, we will resend again.
    myfashionstory.com 2018-07-12
    Question
    Pls resend. Thanks
    Answer
    Dear buyers,
    We will be on vacation from 12th July 2018 (Thuri) - 23th July 2018 (Mon). During this period of time, orders will only be process and post out on 24th July 2018 (Tue). We will response to all inquiries as soon as possible. We thank you for your understanding and support always. :)
    Question
    Please resend when back. Thanks
    Answer
    Dear buyers,
    We will be on vacation from 12th July 2018 (Thuri) - 23th July 2018 (Mon). During this period of time, orders will only be process and post out on 24th July 2018 (Tue). We will response to all inquiries as soon as possible. We thank you for your understanding and support always. :)
  • Answered
    Question
    rai******* 2018-07-03
    Answer
    Hi,

    Thanks for your message.

    In many cases normal mail can stretch up to 20 working days which is beyond our control.

    Please wait until end of next week.

    Thank you.
    myfashionstory.com 2018-07-04
  • Answered
    Question
    adv******* 2018-07-02
    Answer
    Dear Customer,

    Your order has been send by Singpost Normal Mail per
    your choice of delivery.

    Pls note that typically it could take 5 - 18 working
    days for Singpost Normal Mail Delivery.

    You will received it in your mailbox.btw, please chcek is there any singpost notification too .Pls check.
    myfashionstory.com 2018-07-02
  • Answered
    Question
    cho******* 2018-07-01
    Answer
    Dear Customer,

    Your order has been send by Singpost Normal Mail per
    your choice of delivery.

    Pls note that typically it could take 5 - 18 working
    days for Singpost Normal Mail Delivery.

    You will received it in your mailbox.btw, please chcek is there any singpost notification too .Pls check.
    myfashionstory.com 2018-07-02
    Question
    Dear seller,

    It has been 1 month since I placed the order, and I have not received my order, please assist.
    Answer
    Dear buyers,
    We will be on vacation from 12th July 2018 (Thuri) - 23th July 2018 (Mon). During this period of time, orders will only be process and post out on 24th July 2018 (Tue). We will response to all inquiries as soon as possible. We thank you for your understanding and support always. :)
  • Answered
    Question
    dar******* 2018-06-21
    Answer
    Hi, you can wash/soap it. thanks
    myfashionstory.com 2018-06-22
  • Answered
    Question
    sno******* 2018-06-15
    Answer
    dependent on multiple factors
    myfashionstory.com 2018-06-16
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Policy & Notice
How to Return/Exchange