NANO JAPAN
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[XMAS! $33.90ea* ONLY +FREE* SHIP] ♥CLINICALLY-PROVEN #1 KIDS BOOST RESISTANCE ♥NANO BIOGENIE ♥JAPAN

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Customer who recommended this item
2778 (Based on 2874 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
UPDATE : Pre-order NANO BIOGENIE, BIRD NEST & LACTO VV Seller 2017-08-16
Our Freshness Policy (update) & How to Store Your Products Seller 2017-06-10
Our Refund & Return Policy Seller 2016-03-30
more
Manufacturer/
Place of origin
NANO JAPAN / JAPAN Condition New Product
Shipping From Domestic (Singapore)
Material Concentrated liquid essence
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(+6598710628 / heiding@nanocollagenshop.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
JANCode 4962254800088
Brief Description JAPAN #1 CLINICALLY PROVEN IMMUNE BOOSTER FOR KIDS
NANO JAPAN ................. THE MOST ADVANCED & EFFECTIVE IMMUNE BOOSTER SUPPLEMENT FOR KIDS
Country of Origin ............... Made In Japan (日本製)
Product Benefits .............. [FUNCTIONS] Improves Gut Health, [IMMUNE SYSTEM] Reduce Flu, Cough, HFMD, Inflammation, Constipation, Bacteria Infections [PERFORMANCE] Concentrate better and more alert
Active Ingredients .............. 35-active strains from 16 types of good bacteria incl. LactoGG, Bifidus etc.
Volume per bottle ............... Gross Wt. 30+15ml for 37.5-days
Recommended Dosage per day..... 1.2ml to 2.4ml per day (0.6ml per suction from dropper)
Suggested User Age ............ High Recommended for age 1 year old onwards. Also suitable for expecting mothers, lactating mothers
How to Consume? ................ Add/ release 2 to 4 suctions into any drinks/ beverage. Take before bed. Once a day. If kid is unwell, take twice a day.
Produced & Tested ............ Formula based on ancient Japan scripture. Clinically proven in top universities in Japan
User Advisory ............... Non-coloring. Non-flavoring. Non-medical. Preservative-free. Allergen-free. Suitable for all children
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,190)

Customer Photo Review board

Highly Recommend very fast delivery and good condition

very fast delivery and good condition

KIDS SUPPLEMENT:[435540763] NANO BIOGENIE (MADE IN JAPAN) | 45ml

Dec 11, 2017
ste*******
Dec 11, 2017
ccn*******

Highly Recommend Speedy delivery

Yet to try. Hope it works well as reviews seen

KIDS SUPPLEMENT:[435540763] NANO BIOGENIE (MADE IN JAPAN) | 45ml

Dec 11, 2017
pin*******
Dec 08, 2017
jan*******

Highly Recommend Delivery takes nearly a mth, yet to try

Heard rave reviews abt it. Things are well packaged. Hope it’s good!

KIDS SUPPLEMENT:[435540763] NANO BIOGENIE (MADE IN JAPAN) | 45ml

Dec 08, 2017
jap*******

Customer Review (2,874)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 11, 2017 ste*******
netural Dec 11, 2017 ccn*******
Highly Recommend Dec 11, 2017 pin*******
Highly Recommend Dec 10, 2017 for*******
Highly Recommend Dec 10, 2017 jen*******
Highly Recommend Dec 10, 2017 png*******
Highly Recommend Dec 10, 2017 jas*******
Highly Recommend Dec 10, 2017 cie*******
Highly Recommend Dec 09, 2017 lqh*******
Recommend Dec 08, 2017 jan*******

Item Q&A(674)

Status
Question & Answer
Date
Member
Notice
Seller

Dear Customer,

Thank you for your purchase and kind patience.
We are still waiting fresh shipment to arrive and please take note that NANO Biogenie, NANO Bird nest and NANO Lacto VV are pre-order (PO) at the moment as per stated. We will ship out your order once the new shipment arrive. For those customer who have purchase pre-order product with other in-stock products, please don't worry, we will ship out your partial orders which is in stock, to avoid keep you waiting. Once new shipment reach us, we will ship out the rest of your order with a new tracking number. EXCEPT combo orders will be ship out together (pre-order + in-stock items) as it's a package/ set. We seek your kind understanding and patience.

P/S: If you did not order any NANO Biogenie, NANO Bird nest and NANO Lacto VV, please ignore this message.

Million thank you and have a pleasant day.

Sincerely,
NANO JAPAN

Notice
Seller

- U are strongly advised to ensure that the user is not allergic to the product (ingredients) before placing any order.
- If the purchased product(s) is unsuitable to the intended user due to personal/medical/preferential reasons, we strongly recommend u to offer/gift the product to another person whom he/she will find suitable/favorable to enjoy.
- Be sure u store your products in a cool, dry location.
- Food/drinks items should be consumed completed within 6-8weeks upon the first opening.
The CURRENT Batch of FRESHNESS are:
1) NANO COLLAGEN: 01/11/2019
2) NANO ROYAL JELLY: 01/08/2019
3) NANO FUCOIDAN: 27/08/2020
4) NANO BIOGENIE: 27/11/2017 (MFG Date)
5) NANO DETOX: 01/10/2019
6) NANO DIET: 01/10/2019
7) NANO KRILL OIL: 14/07/2020
8) NANO RESVERA: No expiry.
9) NANO LACTO VV: OOS [PRE-ORDER]
10) NANO BIRD NEST: OOS [PRE-ORDER]

Notice
Seller

- Like retailers, food, drinks, personal care products cannot be exchanged, returned nor refunded due to hygiene reasons.
- Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, purchase in excess will not be entertained.
- Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.
- Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.
- In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse refund/ return if the condition is unacceptable and/ or item is purchased more than 3 months.
- Only if acceptable, 15% of the purchase amount plus 2-ways delivery fees will be deducted.

Notice
Seller

- Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
- NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.
- NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Qxpress. But, if u have any delivery note to delivery man, pls state short+clear info in the address part NOT memo.
- Qxpress is NOT OBLIGATED to call before arrival.
- In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.
- Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.
- We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.

Notice
Seller

- NANO JAPAN generally does not encourage self-collection as reliable delivery services with online tracking number are provided.
- In unusual and rare circumstances, NANO JAPAN may accede to self-collection request out of good faith, by our staff at one single location i.e. EUNOS MRT station (area between control station and POSB bank).
- NANO JAPAN sincerely requests buyers to contact our appointed staff 15 minutes before arrival.
- Our staff will discreetly depart for lateness by buyers of more than 15 minutes maximum without prior notification.
- No further purchase, exchange request nor negotiation is possible at point of self-collection.
- Any request to seek insurance/ investment opportunity presentation, private dates and of similar nature will be deemed as harassment.
- No rebate for delivery will be given for self-collection due to voluntary request.

Notice
Seller

- We are committed to ensure the accuracy, quality and condition of your ordered products.
- Delivery services are provided by third-party. Any queries/complains/feedbacks pertaining to the delivery services can be directed to them directly and conveniently online.
- When receiving your parcel from NANO JAPAN, please CHECK and ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages or wetness.
- In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, total 3 pieces. Contact us immediately Q&A for investigation to commence.
- Any claim of missing/ incorrect items after 3-days of successful delivery by Qxpress WILL NOT BE ENTERTAINED.

Notice
Seller

- As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence.
- NANO JAPAN is committed to provide the highest quality products that complies with foods safety standards and regulations recognized from around the world and local authorities.
- Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation.
- Any feedback and/ or complains can be first sought/ made with us directly on e-mail.
- Prompt actions not limited to police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted.
- We deeply regret for any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one

Answered
2017-12-11
ang*******
User

Hi , please advise when can I place order again for biogenie as it is showing as currently unavailable. Thanks!

User

Dear Customer,

Good afternoon and thank you for interest.
NANO Biogenie is available for sale. Please re-login and refresh your page for latest promotion update.

https://www.qoo10.sg/g/559973701

Thank you and have a pleasant day.

Answered
2017-12-07
jac*******
User

Hi i have bought 2 bottle of nano biogenie. when i open one bottle this morning.
the sucker is unable to function , when i press the suciton , nothing was able to come out

Kindly advice what i should do
Thank you
Jacelyn

User

Dear Customer,
Good afternoon to you. Thank you very much for your recent purchase. There's a slight possibility that the dropper and the pump has mis-aligned during the shrink wrapping. Can you please try to twist it a little for them to latch properly and it should work. :) Thank you very much. Kindly let us know if you need further assistance. :)
Sincerely,
NANO JAPAN

User

hello , hi i still was not able to twist. the stopper is very hard.. even my hubby was unable to press the stopper... we has try to twist but was unable to do it , kindly advice what to do ? , may i know where to see the expiry date

User

Dear Customer,
Good afternoon to you. Thank you very much for ur further advice. We are sorry for the inconvenience caused. Can you please email to us directly at heiding@nanocollagenshop.com for further assistance. We will try to do a one-on-one exchange with you. Alternatively, you can try to use the other bottle first and try if the dropper is fine. Each pump should draw out content about 1/5 of the dropper available volume. :) Once this bottle is exhausted, you may transfer this workable dropper to the current bottle. However, dropper defect is extremely rare and we are truly regrettable about it. The date printed on the bottle is the manufacturing date and the freshness is 18-months from that date, which means, if the date shown is Oct-2017, then it should be fresh till March-2019. Pls write to us again on the email above mentioned citing this Q&A and cart no. Thank you and wishing u a great day ahead.
Sincerely,
NANO JAPAN

Answered
2017-12-06
jas*******
User

Can I check if the item needs to be kept in the fridge after opening?

User

Dear Customer,
Good day to you! :) Thank you very much for your interest in NANO Biogenie. It is not necessary to refrigerate the product as long as you place it in a cool dry place and away from direct sunlight. ^^ If you are unable to find a suitable storage place, say if the place is hot and humid or if you are unable to consume it within 2-months upon opening, it is best to keep the product in the refrigerator. :D We hope this clarifies. If you need further assistance, feel free to reach out to us. Have a pleasant day! :)
Sincerely,
NANO JAPAN

Answered
2017-12-05
sha*******
User

Hi Seller. Can the bio genie for small babies of 1 to 2 months old to take directly.

User

Dear customer,
Good evening to you~ Thank you so much for your interest! :D We highly recommend NANO Biogenie to be taken by 7 months old baby and above. NANO Biogenie helps to boost their immune system and protection against viruses plus helping lay a strong gut foundation for a headstart in adulthood health. :) When your little one reach 7 months old, you can start giving him/her 1 suctions a day until he reach 12 months, and you can then increase to 2-suctions per serving. :) Have a great day dear! <3
Sincerely,
NANO JAPAN

Answered
2017-12-04
fio*******
User

Secret Inquiry

User

Secret Inquiry

User

Secret Inquiry

User

Secret Inquiry

Answered
2017-12-04
ire*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-12-04
may*******
User

Would like to place my order today, possible to have it deliver to me within this week?

User

Dear Customer,

Good morning and thank you for interest.
Yes, if you able to place order by today and you can expect to receive before this coming Saturday as Qxpress will normally take 1-2 days to delivered.

P/S : NANO Lacto VV is pre-order.

Thank you and have a pleasant day.

Answered
2017-12-02
car*******
User

Dear seller,
There are some bubble and the spuit will never be full no matter how I squeeze it. It is spuit default? Kindly refer to the photo attached and advice.

User

Dear Customer,
Good afternoon to you. Thank you very much for your recent purchase and enquiry. Yes, that's right. The glass dropper/ spuit will never be completely filled-up. Each "pump" will enable about 1/5 of the dropper be filled. It is not faulty. Each pump will draw about 0.6ml of liquid and so each serving will require 2-pumps = 0.6ml x 2 = 1.2ml :) Hope the above clarifies. Thank you mummy.
Sincerely,
NANO JAPAN

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