Min. $200.00 Purchase~2017.12.14
Min. $90.00 Purchase~2017.12.14
- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Qxpress - $3.00
Free shipping over $60.00 purchase.
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Dear Customer,Thank you for your purchase and kind patience.We are still waiting fresh shipment to arrive and please take note that NANO Biogenie, NANO Bird nest and NANO Lacto VV are pre-order (PO) at the moment as per stated. We will ship out your order once the new shipment arrive. For those customer who have purchase pre-order product with other in-stock products, please don't worry, we will ship out your partial orders which is in stock, to avoid keep you waiting. Once new shipment reach us, we will ship out the rest of your order with a new tracking number. EXCEPT combo orders will be ship out together (pre-order + in-stock items) as it's a package/ set. We seek your kind understanding and patience.P/S: If you did not order any NANO Biogenie, NANO Bird nest and NANO Lacto VV, please ignore this message.Million thank you and have a pleasant day.Sincerely,NANO JAPAN
- U are strongly advised to ensure that the user is not allergic to the product (ingredients) before placing any order.- If the purchased product(s) is unsuitable to the intended user due to personal/medical/preferential reasons, we strongly recommend u to offer/gift the product to another person whom he/she will find suitable/favorable to enjoy.- Be sure u store your products in a cool, dry location.- Food/drinks items should be consumed completed within 6-8weeks upon the first opening.The CURRENT Batch of FRESHNESS are:1) NANO COLLAGEN: 01/11/20192) NANO ROYAL JELLY: 01/08/20193) NANO FUCOIDAN: 27/08/20204) NANO BIOGENIE: 27/11/2017 (MFG Date)5) NANO DETOX: 01/10/20196) NANO DIET: 01/10/20197) NANO KRILL OIL: 14/07/20208) NANO RESVERA: No expiry.9) NANO LACTO VV: OOS [PRE-ORDER]10) NANO BIRD NEST: OOS [PRE-ORDER]
- Like retailers, food, drinks, personal care products cannot be exchanged, returned nor refunded due to hygiene reasons.- Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, purchase in excess will not be entertained.- Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.- Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.- In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse refund/ return if the condition is unacceptable and/ or item is purchased more than 3 months.- Only if acceptable, 15% of the purchase amount plus 2-ways delivery fees will be deducted.
- Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.- NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.- NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Qxpress. But, if u have any delivery note to delivery man, pls state short+clear info in the address part NOT memo.- Qxpress is NOT OBLIGATED to call before arrival.- In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.- Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.- We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.
- NANO JAPAN generally does not encourage self-collection as reliable delivery services with online tracking number are provided.- In unusual and rare circumstances, NANO JAPAN may accede to self-collection request out of good faith, by our staff at one single location i.e. EUNOS MRT station (area between control station and POSB bank).- NANO JAPAN sincerely requests buyers to contact our appointed staff 15 minutes before arrival.- Our staff will discreetly depart for lateness by buyers of more than 15 minutes maximum without prior notification.- No further purchase, exchange request nor negotiation is possible at point of self-collection.- Any request to seek insurance/ investment opportunity presentation, private dates and of similar nature will be deemed as harassment.- No rebate for delivery will be given for self-collection due to voluntary request.
- We are committed to ensure the accuracy, quality and condition of your ordered products.- Delivery services are provided by third-party. Any queries/complains/feedbacks pertaining to the delivery services can be directed to them directly and conveniently online.- When receiving your parcel from NANO JAPAN, please CHECK and ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages or wetness.- In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, total 3 pieces. Contact us immediately Q&A for investigation to commence.- Any claim of missing/ incorrect items after 3-days of successful delivery by Qxpress WILL NOT BE ENTERTAINED.
- As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence. - NANO JAPAN is committed to provide the highest quality products that complies with foods safety standards and regulations recognized from around the world and local authorities. - Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation. - Any feedback and/ or complains can be first sought/ made with us directly on e-mail. - Prompt actions not limited to police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted. - We deeply regret for any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one
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very fast delivery and good condition
KIDS SUPPLEMENT: NANO BIOGENIE (MADE IN JAPAN) | 45ml
Items delivered earlier than expected. Bought the biogenie for the first time. Hope to see results on the kids.
Yet to try. Hope it works well as reviews seen
Repeat purchase. The price varies like stock market. Sometimes, you pay lesser or more depending on cart coupon values or whether free q express is given. I am sharing this among all the family members, so we finish 3 bottles within 1 month+. Still monitoring the benefits as we just started this 2 months ago.more review
Heard rave reviews abt it. Things are well packaged. Hope it’s good!
Hi , please advise when can I place order again for biogenie as it is showing as currently unavailable. Thanks!
Dear Customer,Good afternoon and thank you for interest.NANO Biogenie is available for sale. Please re-login and refresh your page for latest promotion update.https://www.qoo10.sg/g/559973701Thank you and have a pleasant day.
Hi i have bought 2 bottle of nano biogenie. when i open one bottle this morning.the sucker is unable to function , when i press the suciton , nothing was able to come out Kindly advice what i should do Thank youJacelyn
Dear Customer,Good afternoon to you. Thank you very much for your recent purchase. There's a slight possibility that the dropper and the pump has mis-aligned during the shrink wrapping. Can you please try to twist it a little for them to latch properly and it should work. :) Thank you very much. Kindly let us know if you need further assistance. :)Sincerely,NANO JAPAN
hello , hi i still was not able to twist. the stopper is very hard.. even my hubby was unable to press the stopper... we has try to twist but was unable to do it , kindly advice what to do ? , may i know where to see the expiry date
Dear Customer,Good afternoon to you. Thank you very much for ur further advice. We are sorry for the inconvenience caused. Can you please email to us directly at email@example.com for further assistance. We will try to do a one-on-one exchange with you. Alternatively, you can try to use the other bottle first and try if the dropper is fine. Each pump should draw out content about 1/5 of the dropper available volume. :) Once this bottle is exhausted, you may transfer this workable dropper to the current bottle. However, dropper defect is extremely rare and we are truly regrettable about it. The date printed on the bottle is the manufacturing date and the freshness is 18-months from that date, which means, if the date shown is Oct-2017, then it should be fresh till March-2019. Pls write to us again on the email above mentioned citing this Q&A and cart no. Thank you and wishing u a great day ahead.Sincerely,NANO JAPAN
Can I check if the item needs to be kept in the fridge after opening?
Dear Customer,Good day to you! :) Thank you very much for your interest in NANO Biogenie. It is not necessary to refrigerate the product as long as you place it in a cool dry place and away from direct sunlight. ^^ If you are unable to find a suitable storage place, say if the place is hot and humid or if you are unable to consume it within 2-months upon opening, it is best to keep the product in the refrigerator. :D We hope this clarifies. If you need further assistance, feel free to reach out to us. Have a pleasant day! :)Sincerely,NANO JAPAN
Hi Seller. Can the bio genie for small babies of 1 to 2 months old to take directly.
Dear customer, Good evening to you~ Thank you so much for your interest! :D We highly recommend NANO Biogenie to be taken by 7 months old baby and above. NANO Biogenie helps to boost their immune system and protection against viruses plus helping lay a strong gut foundation for a headstart in adulthood health. :) When your little one reach 7 months old, you can start giving him/her 1 suctions a day until he reach 12 months, and you can then increase to 2-suctions per serving. :) Have a great day dear! <3Sincerely, NANO JAPAN
Would like to place my order today, possible to have it deliver to me within this week?
Dear Customer,Good morning and thank you for interest.Yes, if you able to place order by today and you can expect to receive before this coming Saturday as Qxpress will normally take 1-2 days to delivered.P/S : NANO Lacto VV is pre-order.Thank you and have a pleasant day.
Dear seller,There are some bubble and the spuit will never be full no matter how I squeeze it. It is spuit default? Kindly refer to the photo attached and advice.
Dear Customer,Good afternoon to you. Thank you very much for your recent purchase and enquiry. Yes, that's right. The glass dropper/ spuit will never be completely filled-up. Each "pump" will enable about 1/5 of the dropper be filled. It is not faulty. Each pump will draw about 0.6ml of liquid and so each serving will require 2-pumps = 0.6ml x 2 = 1.2ml :) Hope the above clarifies. Thank you mummy.Sincerely,NANO JAPAN
There isn’t any posted question about item.