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MINISHOP RATE 90%
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❤ICE SILK Candy Color Ladies Comfy Casual Pant Super comfy and soft cropped pants Yoga Pants DK-A


Customer who recommended this item
6 (Based on 8 reviews)
Customer Satisfaction Score
82%
  • Product 70%/100%
  • Price 100%/100%
  • Delivery 80%/100%
  • Service 80%/100%

Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-27
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-27
How to submit return or exchange from the buyer's end? Seller 2016-04-27
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (2)

Customer Photo Review board

Highly Recommend Fast delivery

Fast delivery, item in good condition. Thanks seller.

Modle:DK-C | Color|Size:2-M(+S$5.90)

+ Add this option
Jun 12, 2016
min*******
Apr 15, 2016
tri*******

Customer Review (8)

Customer Review board
Rating Feedback Date Written by
Recommend Nov 10, 2016 lih*******
Recommend Aug 16, 2016 win*******
Highly Recommend Jul 01, 2016 azh*******
Highly Recommend Jun 12, 2016 min*******
Highly Recommend Jun 10, 2016 pau*******
Highly Recommend May 21, 2016 yan*******
Not Recommend Apr 15, 2016 tri*******
Not Recommend Apr 12, 2016 ann*******

Item Q&A(1)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2016-04-02
tri*******
User

I have sent you an email but receive no reply. For the other purchases made in same day, parcels from China and Taiwan had been delivered to my doorstep but parcel from you, which should be from just Singapore, is currently lost in nowhere. Order Status is under delivery but no tracking information available since it changed to "Shipping on delivery" on 29/3. Please advise.

[Order Information]
Order no. : 167563399
Order Date : 2016-03-26
Status : On Delivery

User

Dear customer, I'm very sorry, your goods sent out tomorrow, 2-3 working days can receive, thank you

User

Wow. You mean although the status had been changed to delivery since 29/3 yet it is not send out until today? What if I didn't ask? Hmm... Please provide me with the courier company and tracking number when you deliver. Thanks.

User

Dear Guest:
573008044744 is your tracking number.and can track in the link : https://www.dpex.com/Tools-And-Applications/Track-And-Trace
2-3 days about can get, pay attention to it
if not.
You can contact Singapore TOLL phone 65-62148888.or 656214888-207 (manager’s phone ) to Send to you

sorry for the delay ,since Logistics peak. Warehouse is full in the customs
Thank you for your support and understanding!

Regards

User

Please confirm if the item has been sent

User

ok
thanks

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