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Qxpress - $4.80 ~
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Dear customer,Good day to you.After payment, we will ship the goods within 2 ~3 working days.For Lady Store uses Qxpress Registered Mail( Full Trackable ).It can track deliveries and you can get products within 5 days or so.Best Regards.For Lady.
Dear customer,Good day to you.If you want exchange or return the product due to wrong delivery or faulty product etc,leave a message on Q&A or contact to Qoo10 CS.Please note that if the trademark is lost or Packing damage or Clothes that have been washed can not be exchanged or refund.※We'll refuse to Goods receipt for trademarks are missing or are packed damaged or Clothes that have been washed.After rejection, will be returned to Shingapore.About exchange or refund For details of the process, please give us message.Best Regards.For Lady.
Dear customer,Good day to you.There is a little difference by countries, a tariff would be imposed on it by the cost including shipping fee.singapore imposes customs duties on the orders of value amount,Over SGD $$400 will result in tariffs, The tariffs fee is you to pay.For a lot of shopping, please contact us.Best Regards.For Lady.
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Received in good order and material quite good.
Group:K | Type:1 | Size:M(+S$12.90)
Quality is good considering the price.
Group:I | Type:3 | Size:L(+S$7.90)
Arrived around a week, quality is good. True to picture.
Group:L | Type:8 | Size:S(+S$6.90)
The black dress is thick material and stretchable, ordered s size but actual size is at least 5cm smaller than size chart. The dress is looks elegance too bad I cannot wear.
The beige dress s size is larger than chart stated.
The white dress material can see thru a bit.
Group:Q | Type:7 | Size:M(+S$7.90)
Group:P / Type:8 / Size:M(+S$8.90) Received item quickly. The material is very thick and warm (corduroy). Measurents are accurate. Speedy delivery. Thank you very much. Recommended!
Group:P | Type:8 | Size:M(+S$8.90)
Group:N | Type:4 | Size:XL(+S$7.90)
Group:G | Type:8 | Size:M(+S$5.90)
Group:G | Type:8 | Size:L(+S$5.90)
Group:R | Type:1 | Size:2XL(+S$8.90)
Group:I | Type:8 | Size:M(+S$6.90)
Group:A | Type:2 | Size:XL(+S$7.90)
Group:M | Type:7 | Size:L(+S$6.90)
Hi, may i know if i should get size S or M if my chest measurement is 34"?
Dear customer,Good day to you.Can you tell me the size of the centimeter?Best Regards.For Lady
Dear customer,Good day to you.S size to recommend to you, because the Chinese CNY reasons, some factories will be Start a rest on the 25th, if you want to buy the best early payment, Other Chinese clothing sellers may not be shipping at the beginning of next week.Best Regards.For Lady
Heading states from korea, why shipping from china?
Dear customer,Good day to you.Our title is not shipped by the country.Best Regards.For Lady.
sellerwhen will your stocks of K type 3 M or L arriving???
Dear customer,Good day to you.Because of the China CNY,Now some of the Staff Already back home town.The factory officially went to work after February 25th.This type may be beginning of March almost complete production.because of the factory's rest,Almost all of China's seller sales and clothing were not shipped since February 1st.Best Regards.For Lady
Hi. I have just found that I have got 3 different material and color after my friends complained or rejected your item Group E Type 6. We can only accept the material and color from the 1st of the left when refer to the images attached.Please advise if I could to exchange the 2nd and ad 3rd dress. I am going to order other size for this dress but I am very worry that I cannot the same material as per the 1st dress of the left of images. Can you promise to give the same material and the colour if I order from you again?
Dear customer,Good day to you.The first one on the left is our original manufacturer, But This manufacturer does not produce this type for the time being.If you want the first material on the left, you don't want to pay the bill first. You can give us the size and quantity you need first. We'll ask the factory first, ask You to paying if the first manufacturer on the left is able to produce it.So sorry for your inconvenience.Best Regards.For Lady.
For G-1 what is the waist measurement
Dear customer,Good day to you.This dress has the same waist and bust size.Best Regards.For Lady.
Hi with regard to Cart 114440225, I would like to return the following items:1) Order No.234217185, F10 Flowery Top $7.90Unsatisfactory Look (Ref: thy0912.oss-cn-shenzhen.aliyuncsdotcom/%E8%A1%AC%E8%A1%AB/F10-02.jpg)2) Order No. 234217186, I3 White Pocket Top $12.90Item totally looks different from picture, there are no pockets (Ref: thy0912.oss-cn-shenzhen.aliyuncsdotcom/%E8%A1%AC%E8%A1%AB/I%203-02.jpg) 3) Order No. 234217187, A2 $11.90Unsatisfactory Look. looks frumpy (Ref: thy0912.oss-cn-shenzhen.aliyuncsdotcom/Dress/Korea/A2-02.jpg)4) Order No. 234217188, F3 $12.90Size too big, can exchange for Size M? (Ref: thy0912.oss-cn-shenzhen.aliyuncsdotcom/Dress/Korea/F3-02.jpg)Please confirm the procedure and if:A) I can return the item via Normal Post or it has to be via Tracked Package?B) If I can get exchange for Order No. 234217188, F3 $12.90Thank you
Dear customer,OK, Please refer to the following content.Please note that if the trademark is lost or Packing damage or Clothes that have been washed can not be exchanged or refund.1. We'll refuse to Goods receipt for trademarks are missing or are packed damaged or Clothes that have been washed.After rejection, will be returned to Shingapore.2. About returned/exchange process.1. You send us with singpost Tracked Package.（You pay for it）→If the package is lost after sending Normal package, we will not be responsible for it.2. Please Give us Singpost tracking number.3. give us Order No. 234217188 $5.9 Qxpress Re-shipping fee and Qxpress Frist shipping Weight difference $5 Surcharge. (Weight of returned goods)4. We received the courier, re-shipping and refund to you.Group : F, Type : 3 You are buying a M size, If the clothes are big enough, you have to change the size of S.If you still want to return it, we can give you a return address.Best Regards.For Lady.
Ok, for Return/Exchange Items, what is the Return Address?
Dear customer,Good day to you.The address is as follows, and today we've updated the new style of dresses and shirts.If you look at the new model, you can change it,Return Address : (Yiheshangyuan 2Qi) 304, No.253, Yunjin street, Baiyun District, Guangzhou, Guangdong, ChinaHP : +86-180-1192-4630 (you have to write on top of the package)Recipient name : JIN HUIYANPostalcode : 510420You can pay for the Re-shipping fee $5.9 + Qxpress Frist shipping Weight difference $5 Surcharge = $10.9 with the following process.Qoo10 Sign in > Myqoo10 > Additional Charge Required. （Pc Login）Best Regards.For Lady
Hi so I have to pay for return mail to you and on top of that shipping fee $5.90 as well as $5 surcharge for the exchange? What is the $5 surcharge for? If I dont opt for exchange can I just return the items to you and you just return me the cost of the items?
Dear customer,Good day to you.If you don't need to exchange, you only have to pay First shipping $5 weight Surcharge.And you'll have to pay for the freight shipped back from the Singapore postal parcel.Best Regards.For Lady.
What is first shipping weight surcharge? I already have to incur the shipping charge back and I have already paid for the shipping of the items, so why am I charged for a return when I already paid for it and on top of that? it is the first time I heard of such a thing?
Dear customer,Good day to you.Your parcel is heavier than 2kg, so Qxpress charges $10.3.We've already paid Qxpress, and more than half of your goods have to be returned, so you need to give us the additional First shipping Qxpress weight surcharge.We sent the wrong item and the problem of the goods, we don't charge to return it, but this is your return, so need to give us the weight surcharge for the first shipment.Best Regards.For Lady.
Hi, please help me understand the following:1) Why I have to pay $5. You said Qxpress charges $10.30 as my parcel is heavier than 2kg. However my total reflected Shipping Cost for Cart 114440225 is $9.80. The difference is only $0.50.It doesn't make sense that I have to top up $5 when A) I already paid for my shipping fees from you to me and then you tell me I have to pay for the First Shipping Weight Surcharge or difference, this is the first time I hear of this and I have been ordering from Qoo10 for many years now. B) on top of A, I have to incur return shipping cost to you to get my refund and am thus penalized for unsatisfactory items and the inconvenience (of having to go to the post office etc)2) You mentioned "more than half my goods are returned". So if I return less than half of my order, I won't get charged? So how many items do I return than I won't get charged?Also, if you have read the descriptions, I'm returning no. 2 because it TOTALLY does not look like the photo (as attached), there isn't any pockets and the buttons look different. You mentioned "we won't charge to return it if problem with goods". So please do not charge me to return for this item for your false advertisement / wrong sending.2) Order No. 234217186, I3 White Pocket Top $12.90Item totally looks different from picture, there are no pockets (Ref: thy0912.oss-cn-shenzhen.aliyuncsdotcom/%E8%A1%AC%E8%A1%AB/I%203-02.jpg) Look forward to your reply on the above and your advice on whether you still insist I have to pay $5. If need be I can return lesser items. Thank you.
Dear customer,Sorry for the late reply.Wait a minute. I-3 has a pocket, and the picture you provide doesn't look like a I3 shirt,I-3 is exactly the same thing as the picture, Is the packaging of I-3 intact?Because there is a bar code on the top of the package. (This is the bar code of the factory)The reason why you pay the additional weight is that if we cancel the order, I think the freight will be returned,This question I will consult tomorrow after Qoo10 reply to you, If the freight not be returned, you don't have to pay the additional weight.Just pay the re-shipping fee $5.9You can send it back to China first, It will take more than a week to send to China.last, I-3 after we received the clothes we sent the wrong, we sent it re-shipping to you?So sorry for your inconvenience.Best Regards.For Lady
Yes that is the only item out of that looks like I-3 but what was sent was without pockets.
Dear customer,Good day to you.You can send it back first.I consulted Qoo10 today, saying that the freight was not returned, so you only had to pay 5.9 Re-shipping fee.Best Regards.For Lady.
What do u mean I am sending the items back to you
Dear customer,Good day to you.Yes, don't you want to return and exchange? Pls Send it back, ^^Best Regards.For Lady.
Hi there, I have spent 31.20 SGD to send the 4 items back to you via Registered Mail (see receipt). This is a latge amount so I do hope you will not require me to pay for shipping again please. Thank you
Dear customer,Good day to you.Tracking No can't see it. Can you tell me?If I-3 was sent worong, I wouldn't ask you pay for Re-shipping fee.We will send it back to you free of charge.It's cheap to send China to Singapore, and the returned freight is too expensive T.....TBest Regards.For Lady.
Transaction Reference RA No. RC696495559SG
Have you received it already? What about the other Items ---Hi with regard to Cart 114440225, I would like to return the following items:1) Order No.234217185, F10 Flowery Top $7.90Unsatisfactory Look (Ref: thy0912.oss-cn-shenzhen.aliyuncsdotcom/%E8%A1%AC%E8%A1%AB/F10-02.jpg)2) Order No. 234217186, I3 White Pocket Top $12.90Item totally looks different from picture, there are no pockets (Ref: thy0912.oss-cn-shenzhen.aliyuncsdotcom/%E8%A1%AC%E8%A1%AB/I%203-02.jpg) 3) Order No. 234217187, A2 $11.90Unsatisfactory Look. looks frumpy (Ref: thy0912.oss-cn-shenzhen.aliyuncsdotcom/Dress/Korea/A2-02.jpg)4) Order No. 234217188, F3 $12.90Size too big, can exchange for Size M? (Ref: thy0912.oss-cn-shenzhen.aliyuncsdotcom/Dress/Korea/F3-02.jpg)Please confirm the procedure and if:A) I can return the item via Normal Post or it has to be via Tracked Package?B) If I can get exchange for Order No. 234217188, F3 $12.90Thank you
Dear customer,No parcels have been received and may be received next Monday or next Tuesday.I'll contact you after I receive the package. Best Regards.For Lady.
There isn’t any posted question about item.