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3L4L5L/Automatic Intelligent Decoction pot / Chinese medicine pot / health pot / slow cooker
2 items sold
23.35

3L4L5L/Automatic Intelligent Decoction pot / Chinese medicine pot / health pot / slow cooker


Customer who recommended this item
47
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Shipping fee is free when purchasing above US$145.67 in a cart.
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Notice

Subject Register Date
Need to check out rightaway whether it is in order or not. Seller Jun 13, 2014
In case of that delivered goods is damaged!... Seller Mar 01, 2014
The Qxpress Service Center to Singapore.!!! Seller Mar 01, 2014
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Manufacturer/
Place of origin
CHINA Condition New Product
Shipping From From Overseas (China)
help
Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (16)

Customer Review (42)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Apr 02, 2019 ngi*** (SG SG)
Highly Recommend Feb 14, 2019 nic*** (SG SG)
Highly Recommend Jan 01, 2019 lem*** (SG SG)
Recommend Dec 18, 2018 dar*** (SG SG)
Highly Recommend Dec 12, 2018 low*** (SG SG)
Highly Recommend Oct 22, 2018 lim*** (SG SG)
Not Recommend Sep 12, 2018 ser*** (SG SG)
Highly Recommend Sep 01, 2018 Kah*** (SG SG)
Highly Recommend Aug 22, 2018 nga*** (SG SG)
Highly Recommend Aug 22, 2018 and*** (SG SG)

Item Q&A(25)

Status
Question & Answer
  • Notice

    Need to check out rightaway whether it is in order or not.

    When you received the goods, you need to check out rightaway whether it is in order or not.

    If it is not the same goods as you ordered or just empty box, please promptly contact to the staffs of delivery company or the customer's center and properly register the event.

    (If you do not register the case to delivery company within 24 hours, it is difficult to pay money back or to make a refund.)
    VINS
  • Notice

    In case of that delivered goods is damaged!...

    If you would find your goods to be damaged when you received it, please kindly take proper steps immediately as following instructions;

    1. First of all, please give a call to Qxpress and notice to them your receipt of damaged goods.
    For more information, please contact the Qxpress Service Center to Singapore.
    (Singapore: Hotline number +(65)6434-8400 )

    2. If you could not receive any notice of follow-up measures for your damaged goods from Qxpress at least within 7-10days(work day), please promptly contact to our Company.

    3. And kindly inform our Company of your reporting date and delivery number(courier service No.).
    VINS
  • Notice

    The Qxpress Service Center to Singapore.!!!

    The customer will give a call to customer center of Qxpress, and let them know customer’s required delivery time, and any delivery problem can be solved so fast and accurately.
    For more information, please contact the Qxpress Service Center to Singapore.
    (Singapore: Hotline number +(65)6434-8400 )

    VINS
  • Notice

    Product Warranty!!!!

    Product Warranty Notice As on 1th January 2013 All products sold via carry manufacturer's warranty period of 1 weeks from receipt unless stated otherwise stated.

    For warranty to be valid, please keep packaging (if any) intact for return purposes.

    Thank you! Warm regards VINS SHOP
    VINS
  • Notice

    Customer!!!!please make it sure to check!!!!!

    We carefully check out the products thoroughly before sending parcel to you.

    If machine have malfunction , we can exchange another one to you.
    but we do not accept exchange or refund on gift item.

    We're selling this brand at a reasonable price.
    Hope you would understand that.

    we will try to put more efforts on packing to prevent orders from being damaged.
    We apologize for your inconvenience again.
    VINS
  • Answered
    Question
    mey******* 2019-08-20
    Question
    Broken lid
    Answer
    Dear customer.
    Thank for your message.

    We confirmed of your photo showing the cover broken. We will send you a new cover again in this week.

    Warm regards
    VINS SHOP
    VINS 2019-08-21
    Question
    My order number is 301599016. Pls contact me today to arrange a time to deliver the lid. You have my number right?
    Question
    We stay at woodlands drive. Let me know if u can't find our contact details. Thank u
    Answer
    Hello customer, this is Qoo10.sg we are sorry for the delayed reply. We will inform the seller to reply your inquiry as soon as possible.

    Dear customer.
    Thank for your message.

    Already been sent.

    Warm regards
    VINS SHOP
    (Aug 29, 2019 09:22)
    Question
    Hi I have not received the cover yet
    Question
    Can I have your contact number?
    Question
    It has been more than 1 week
    Answer
    Dear customer.
    Thank for your message.

    Dea rcustomer, we sent you again same goods as of 27th, April. The traking number of this goods is SG1927285. .(Please refer attached file).

    Warm regards
    VINS SHOP
  • Unanswered
    Question
    jcr******* 2019-05-04
  • Unanswered
    Question
    sal******* 2019-02-14
  • Answered
    Question
    koh******* 2018-10-04
    Answer
    Dear customer.
    Thank for your message.
    First, I'm so sorry about reply to you.

    It is our regret that there is no way to solve damaged problems occured while you are using. We are sorry that we cannot give you answer what you want.

    Warm regards
    VINS SHOP
    VINS 2018-10-09
    Question
    Your picture shows that it’s anti crack (耐高温防爆裂), now it has started showing crack signs, u say there’s nothing u can do?! This is a mispresentation from you.
    Question
    Your picture shows that it’s anti crack (耐高温防爆裂), now it has started showing crack signs, u say there’s nothing u can do?! I can’t imagine if the pot explodes whilst boiling and scald someone!! This is a mispresentation from your side.
    Answer
    Dear customer.
    Thank for your message.

    It is our regret that there is no way to solve damaged problems occured while you are using. We are sorry that we cannot give you answer what you want.

    Warm regards
    VINS SHOP
  • Answered
    Question
    ser******* 2018-08-21
    Answer
    Dear customer.
    Thank for your message.
    You are misunderstanding. It is not PLASTIC . The goods you received is heating element made of pottery crystal.

    Warm regards
    VINS SHOP
    VINS 2018-08-22
    Question
    What is the material of ‘pottery crystal’ ? Plastic?
    Answer
    Dear customer.
    Thank for your message.

    The heating element you mentioned is not plastic. It is made from pottery crystal.

    Warm regards
    VINS SHOP
    Question
    What is pottery crystal ? Isn’t glass or porcelain or clay??
    Do you understand my question and English ?!
    Answer
    Dear customer.
    Thank for your message.

    Which part of the heating element are you mentioning? Will you please tell the part of heating element? It will be more helpful for you to send me the photo of the part.

    Warm regards
    VINS SHOP
    Question
    What is pottery crystal make of? From what I see , is neither ceramic nor crystal glass. It’s looks like plastic,With the glitter powder
    Answer
    Dear customer.
    Thank for your message.

    Which part of the heating element are you mentioning? Will you please tell the part of heating element? It will be more helpful for you to send me the photo of the part.

    Warm regards
    VINS SHOP
    Question
    This part
    Answer
    Dear custoemr.
    Thank for your message.

    The heating element is not plastic. It is made from 陶晶(ceramic crystal) . Plastic cannot be used because it would be melted.

    Warm regards
    VINS SHOP
    Question
    If it’s make from crystal or pottery , It should feel cold when I touch. And when I knock on it, it sounds like plastic
    Question
    And how to wash the pot?? The pot is not detachable form the base. The base has all the electrical socket. If touch water, will spoil and very dangerous
    Answer
    Dear custoemr.
    Thank for your message.

    The heating element is not plastic. It is made from 陶晶(ceramic crystal) . Plastic cannot be used because it would be melted.

    Warm regards
    VINS SHOP
    Question
    The heating element is not ceramic crystal at all. If it is ceramic crystal, the hand will feel cold if you touch it . But when I torch it and tap in it, it feels like and sounds like plastic .
    Answer
    Dear custoemr.
    Thank for your message.

    The heating element is not plastic. It is made from 陶晶(ceramic crystal) . Plastic cannot be used because it would be melted.

    Warm regards
    VINS SHOP
    Question
    Plastic will not melt , but it will release toxic gas when heated.
    The material is obviously not ceramic crystal .
    I want a refund
    Answer
    Dear customer.
    Thank for your message.

    The heating element is not plastic. Many customers bought and have used it without any problem. If you don't want it, you can return it to China. However please note that the delivery cost of returning shall be your charge.

    Warm regards
    VINS SHOP
    Question
    The toxic from this heating element cannot be detected . So what problems can they prove??You China people for the sake of earning money, don’t care about harming people’s health
    Answer
    Dear customer.
    Thank for your message.

    Which part of the heating element are you mentioning? Will you please tell the part of heating element? It will be more helpful for you to send me the photo of the part.

    Warm regards
    VINS SHOP
  • Answered
    Question
    sel******* 2018-08-21
    Answer
    Dear customer.
    Thank for your message.

    The goods you inquired is China local products. So it is required to utilize UK adaptor to use it in S'pore. And its warranty is subject to use it in Chian.

    Warm regards
    VINS SHOP
    VINS 2018-08-23
  • Answered
    Question
    mei******* 2018-07-02
    Answer
    Private Enquiry
    VINS 2018-07-04
  • Answered
    Question
    mei******* 2018-07-01
    Answer
    Dear customer.
    Thank for your message.

    First, I'm so sorry about reply to you.
    The regulation for warranty has been informed in detail page of the goods.

    Warm regards
    VINS SHOP
    VINS 2018-07-04
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