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[Official E Store] 3M™ Nexcare™ Blood-Stop Dressing / Waterproof/ Latex Free/ Promote blood clotting
3.4

3M[Official E Store] 3M™ Nexcare™ Blood-Stop Dressing / Waterproof/ Latex Free/ Promote blood clotting

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Customer who recommended this item
26
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return and exchange policy for wrong, defective, shortage. Seller Apr 19, 2016
Return and exchange policy - period and process Seller Apr 19, 2016
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (12)

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Customer Review (26)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Mar 10, 2018 car***
Highly Recommend Mar 09, 2018 see***
Highly Recommend Mar 02, 2018 mso***
Recommend Jan 30, 2018 dca***
Highly Recommend Jan 16, 2018 whi***
Highly Recommend Dec 27, 2017 wmc***
Highly Recommend Dec 18, 2017 ang***
Highly Recommend Dec 03, 2017 ian***
Highly Recommend Nov 21, 2017 kwa***
Recommend Nov 18, 2017 tta***

Item Q&A(3)

Status
Question & Answer
  • Notice

    Return and exchange policy for wrong, defective, shortage.

    What to do if any shortage of item or wrong item received?
    > Provide picture of the item contents within the parcel package.
    > Provide picture of the parcel package with the delivery information.
    > Shipping fee will be incurred from seller end.

    What to do if defective item received?
    > Provide picture of the defective area of the received item.
    > Provide video of the non-functioning of the product. (For electronic products).
    > Shipping fee will be incurred from seller end.
    3M Singapore
  • Notice

    Return and exchange policy - period and process

    What is the period of submission of claims?
    > Return of exchange of items will be applicable within 7 days upon receiving of the item.

    If any change of mind from buyer's end?
    > We do not provide exchange/ return nor refund for change of mind.

    How to submit return or exchange?
    > Login into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'.
    > We will assess the claim issue with the provided picture and inform on the progress.
    3M Singapore
  • Answered
    Question
    dch******* 2017-08-21
    Question
    Dear Seller,

    Please advise when you are going to make arrangement to collect the items and do a refund. Thanks.
    Question
    Dear Seller,

    Are you trying to keep quiet and hope that issue can be resolved by itself? If you claim that those brown spots are active ingredients for healing, can you provide me with written proof from NexCare on your claim?
    Answer
    Hi Desmond,

    We apologise for the delay in getting back to you. We are the official e-Store for 3M and all products sold here are 100% genuine. As confirmed with the product specialist team, the item is not defective.

    However, we understand that you are not completely satisfied with the product and have offered to do a return and refund instead.

    As the delay in return collection is at our end, we are refunding the amount paid before the return collection.

    Apologies for the inconvenience caused.
    3M Singapore 2017-08-25
  • Answered
    Question
    dch******* 2017-07-26
    Answer
    Hi,
    We are awaiting a response from the concerned team, will get back to you soon. Apologies for the inconvenience caused.

    Thank you
    3M Singapore 2017-07-26
    Question
    Dear Seller,

    Thanks for the reply.

    Currently, I have 4 big open wounds, I can't wait for you to come back to me with your investigation result and replacement.

    Yesterday, I have bought similar products from Watson. Despite that the pad is not bleach white in colour there are no (multiple) brown spots found on the pad which I believe that suppose to be the way it should be.

    Regardless, of your finding, I will have to ask for a refund. Should you require me to send back the items (12 boxes, including the 3 plasters that I have taken out from it seal packaging) for further investigation, please send me a parcel bag the require postage.

    Thanks.
    Answer
    Hi,
    Sorry for the delay,
    It is normal for the products to have these creamy yellowish powdery spots, as these spots are the active ingredient that promotes blood stopping effect on wounds, making blood clot faster, enabling wound healing process, and prevents over-bleeding. Therefore, it is normal to see these spots on the pad and be assured that it is safe for use.
    Question
    Dear Seller,

    Thanks for the reply. However, the explanation given is not convincing and I am not going to take the risk to apply these plasters on open wound.

    As indicated in my earlier messages, I have bought similar item (exactly the same item I bought from you) from Watson after I did not hear from you. There are no brown spots found on the pad. Are you suggesting that these 3M product that I bought from Watson does not contain the active ingredient that your mentioned?

    Sorry, I am not trying to be difficult. The explanation aren't convincing. Since the one that you sent over to me and the one that I bought from Watson is different (one with brown spots and one without). To really know, which is the norm, I suggest, we should meet up in one of the shopping mall with Watson, Guardian and/or Unity that sell this product, buy one and open up to see if it consists of this active ingredient .

    Alternatively, you can take back all the 12 boxes (including the 3 plasters that I have took out but not use) and do a refund.

    Thanks.
    Answer
    Hi,
    We are awaiting a response from the concerned team, will get back to you soon. Apologies for the inconvenience caused.

    Thank you
    Question
    Dear Seller,

    I would like to keep you posted that should you accept my proposal to meet up and resolve the issue, I would only be available to meet before or after 7 to 18 Aug. Please keep me posted. Thanks.
    Answer
    Hi,
    We do understand your concern, we are awaiting a response from the concerned team. We will reply as soon as we get a reply from the team. Apologies for the inconvenience caused.

    Thank you


    Hi,
    We have arranged for the returns collection for your order, we will investigate the item. Your returns will be processed once the items are collected. Apologies for the inconvenience caused.

    Thank you
    (Aug 04, 2017 19:56)
    Question
    Dear Seller,

    Thank you for your reply. Please have the item pick up latest by 7 Aug as I would not be available starting from 8 Aug. Do contact me to arrange a time to pick up the item couple of hours before, to avoid coming when there is no one at home. Thanks.
    Answer
    Hi,
    We do understand your concern, we have arranged for the returns collection, the refund will be processed after returns collection.

    Thank you
    Question
    Dear Seller,

    Please advise when you are going to make arrangement to pick up the items and do a refund. Thanks.
    Question
    Dear Seller,

    Please advise when you are going to make arrangement to collect the items and do a refund. Thanks.
    Question
    Dear Seller,

    Please advise when you are going to make arrangement to collect the items and make a refund. Appreciate if you can reply. Thanks.
    Question
    Dear Seller,

    I have been writing to you in the last couple of days on the collection arrangement but have not heard from you. What's going on? Given the lack of responds and actions till date, I would want the collection and refund to be done on the same day. Please make the arrangement for the collection and refund. Thanks.
    Question
    Dear Seller,

    Please advise when you are going to make arrangement for the return collection and do a refund. What's going on? Is this the way to do business?
    Answer
    Hi Desmond,

    We apologise for the delay in getting back to you. As the delay is at our end, we are refunding the amount paid before the return collection.

    Apologies for the inconvenience caused.
  • Answered
    Question
    dch******* 2017-07-25
    Question
    Hi Seller,

    I have not received any reply from you with regards to my yesterday inquiry. I have checked with a pharmacist and has been advised not to use them. It seems something might have grown on the pad.

    Please either do a replacement (12 boxes in total) from another batch ( please check before sending over) or do a refund.

    Look forward to your reply. Thanks.
    Answer
    Hi,
    We are awaiting a response from the concerned team, will get back to you soon. Apologies for the inconvenience caused.

    Thank you

    Thank you for your inquiry. It is normal for the products to have these creamy yellowish powdery spots, as these spots are the active ingredient that promotes blood stopping effect on wounds, making blood clot faster, enabling wound healing process, and prevents over-bleeding. Therefore, it is normal to see these spots on the pad and be assured that it is safe for use.
    (Jul 31, 2017 21:24)
    3M Singapore 2017-07-26
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Policy & Notice
How to Return/Exchange