Princess Pink
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★ 3W Clinic ★  Brown Rice / Green Tea / Snail / Coenzyme Q10 Foam Cleansing 100ml
81 items sold
1.5

3W clinic★ 3W Clinic ★ Brown Rice / Green Tea / Snail / Coenzyme Q10 Foam Cleansing 100ml


Customer who recommended this item
1127
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
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Manufacturer/
Place of origin
3W CLINIC / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Facial cleansing foam wash
BOOKMARK 1 2 3 4 5 6 7

Photo Review (521)

Customer Review (1,130)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 15, 2018 kel***
Highly Recommend Dec 01, 2018 viv***
Highly Recommend Nov 28, 2018 woe***
Highly Recommend Nov 15, 2018 won***
Highly Recommend Nov 13, 2018 kw@***
Highly Recommend Nov 08, 2018 Tio***
Highly Recommend Nov 05, 2018 sho***
Highly Recommend Nov 05, 2018 gal***
Highly Recommend Nov 04, 2018 wen***
Highly Recommend Nov 03, 2018 tan***

Item Q&A(42)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Answered
    Question
    viv******* 2018-10-28
    Answer
    Dear customer,
    For Green Tea, our current stock has expiry date in 2020 April.
    We are out of Coenzyme Q10, and it is no longer in production.
    Sorry for the inconvenience.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-10-29
  • Answered
    Question
    fai******* 2018-05-07
    Answer
    Dear customer,
    The manufacturer does not claim that this item is made only from natural plant base.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-05-07
  • Answered
    Question
    spi******* 2018-02-23
    Answer
    Private Enquiry
    Princess Pink 2018-02-23
  • Answered
    Question
    cho******* 2018-01-26
    Answer
    Dear customer,
    Normal Mail is not offered for the Organia listing, and you have products from there in your cart.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-01-27
  • Answered
    Question
    cat******* 2018-01-18
    Answer
    Dear customer,
    Our current batches expiry dates are as follows:
    Brown Rice - 2019 April
    Green Tea - 2019 June
    Snail - 2020 February
    Co-enzyme Q10 - 2020 April
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-01-18
  • Answered
    Question
    sum******* 2017-12-17
    Answer
    Dear customer,
    We have updated the listing and you can select from the dropdown list now.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2017-12-18
  • Answered
    Question
    pei******* 2017-07-23
    Answer
    Private Enquiry
    Princess Pink 2017-07-24
  • Unanswered
    Question
    fai******* 2017-07-22
    Answer
    Dear customer, We have stock and have updated our listing. Sorry for the inconvenience. Best regards, Princess Pink Shop
    Princess Pink 2017-07-24
    Question
    Dear Seller, thanks for replying. Didn't expect you to have ready stock and hence I placed an earlier order for Green Tea and Snail Facial Cleanser amongst other items on Sat, 22 July 2017 (order no. 112038008). Can I change the two facial cleansers to Coenzyme Q10 instead? Kindly advise. Thanks
    Answer
    Dear customer, For same-price items, we can do a manual swap. However, for different-price items, you will need to cancel and reorder. Do you want to cancel your cart and reorder, or swap only the Snail cleanser to the Coenzyme Q-10 cleanser? Thank you Best regards, Princess Pink Shop
    Question
    Hi Seller, Kindly cancel all my orders. I will put through a new order as you have earlier contacted me regarding irregular address which is very strange. Thanks and sorry for the inconvenience caused.
    Answer
    Dear customer, The message on address was an error by our staff. A message meant for another customer was sent to you instead. Only the messages with the below 2 headings were meant for you: Coenzyme Q10 Facial Cleanser About Singpost Normal (Unregistered) Mail Delivery Sorry for the confusion. For cancellations, please do it online from your My Qoo10 page. FAQs are here: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqList.aspx?searchkind=E6#none Sorry for the inconvenience. Thank you Best regards, Princess Pink Shop
    Question
    Dear Seller, thanks for the clarification. I have cancelled all my previous orders and has just put through a new order.
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Address
596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597

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