Princess Pink
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★ 3W Clinic ★  Snail Mucus / Collagen / Water Sleeping Pack 100ml  Mask Cream
16 items sold
3.99

3W clinic★ 3W Clinic ★ Snail Mucus / Collagen / Water Sleeping Pack 100ml Mask Cream

See all 3W clinic items

Customer who recommended this item
416
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
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Manufacturer/
Place of origin
3W CLINIC / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Snail Mucous Collagen Sleeping Pack healing scars, acne, lightening skin tone, whitening mask treatment
BOOKMARK 1 2 3 4 5 6 7

Photo Review (186)

Customer Review (427)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 07, 2018 tan***
Highly Recommend Aug 25, 2018 suy***
Highly Recommend Jul 31, 2018 nbe***
Highly Recommend Jul 23, 2018 lee***
Highly Recommend Jul 18, 2018 mei***
Highly Recommend Jul 17, 2018 ste***
Highly Recommend Jul 16, 2018 mia***
Highly Recommend Jul 12, 2018 goh***
Highly Recommend Jul 03, 2018 lad***
Highly Recommend Jun 17, 2018 ang***

Item Q&A(26)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Unanswered
    Question
    lel******* 2018-10-17
  • Answered
    Question
    koi******* 2018-09-19
    Answer
    Dear customer,
    We may get new stock in October or November.
    Sorry for the inconvenience.
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-09-20
  • Unanswered
    Question
    ste******* 2017-11-30
    Answer
    Dear customer, We cannot see any purchase of Snail Mucus Sleeping Pack from your account for the past 4 months. Can you check the order number of your purchase? Did you use a different account? Thank you Best regards, Princess Pink Shop
    Princess Pink 2017-12-01
    Question
    Hi seller. It bought in Jul using this acct Pls see attached photo.
    Answer
    Dear customer, We found your purchase records. Can you check the batch number and expiry date stamped on the product? As your purchase was 5 months ago, the stock was the previous batch, and the packaging for the current batch has changed to pink color. We cannot compare batch numbers, but can you check the batch number for your previous purchase (Order 219588020) from us in June also. Thank you Best regards, Princess Pink Shop
    Question
    Hi seller, I dont have an order number 219588020. Attached is the batch no 222371080. Thank you.
    Answer
    Dear customer, It looks like the item in your picture is the So Leaf Snail Mucus Intensive Cream, which is also manufactured by the same manufacturer Xai http://xai.co.kr/product/detail.html?product_no=80&cate_no=43&display_group=1 The item may have been swapped to the wrong box at their warehouse. We can get our logistics partner in Singapore to collect this item and give you a replacement 3W Clinic Snail Mucus Sleeping Pack. Thank you Best regards, Princess Pink Shop
    Question
    Hi seller. That would be great. Just let me know when they are coming. Thank you for arranging this.
  • Answered
    Question
    fel******* 2017-10-29
    Answer
    Dear customer,
    Please see attached ingredients labels. Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2017-11-03
  • Answered
    Question
    yin******* 2017-08-16
    Answer
    Dear customer,
    Thank you for your patience. We have new stock and you can place your order now.
    Best regards,
    Princess Pink Shop
    Princess Pink 2017-08-16
  • Answered
    Question
    nii******* 2017-05-20
    Answer
    Dear customer,
    They are both good products and quite similar. But the Collagen Sleeping Pack is at a lower offer price.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2017-05-21
  • Answered
    Question
    she******* 2016-11-01
    Answer
    Dear customer,
    Our current batch expires in April 2019. Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2016-11-01
  • Answered
    Question
    ste******* 2016-06-29
    Answer
    Dear customer,
    Both your orders are for the Collagen Sleeping Pack. Please check your order details from your MyQoo10 page. If you give us an email address, we can send a copy of the Qoo10 Statement of Order to you.
    We have a 14-day return policy, so you can return for a refund of your payment less the pro-rated cost of shipping the item to you.
    Please send to:
    코리아 디렉트
    서울시 도봉구 도봉로
    도봉구 도봉1동 597-29
    Seoul 132-819
    Korea-Direct
    597-29 Dobong 1(il)-dong, Dobong-gu,
    Seoul, Korea 132-819
    To be safe, please use shipping with tracking, as we cannot take responsibility for lost mail.
    Once we receive and checked that the item is unopened and undamaged, we will initiate the refund.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2016-06-30
    Question
    Hi yes pls, kindly send a copy of the order to me.
    Thanks.
    Answer
    Dear customer,
    We are not able to attach pictures in this panel. Please give us your email address so that we can send the attachment to you.
    Thank you
    Best regards,
    Princess Pink Shop
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Address
596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597

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