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Princess Pink
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Top Selling Aloe Vera Soothing Gels by Nature Republic / 3W Clinic / TheFaceShop / NaturEssentials
594 items sold
3.2

3W clinicTop Selling Aloe Vera Soothing Gels by Nature Republic / 3W Clinic / TheFaceShop / NaturEssentials


Customer who recommended this item
9982
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
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Manufacturer/
Place of origin
Natural Republic / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Mask Pack Gel Soothing Sunburn Treatment Moisturizing Aloe Vera Cooling Top Selling Nature Republic 92% 3W Clinic 100% Organia 90% NaturEssentials 99%
BOOKMARK 1 2 3 4 5 6 7

Photo Review (3,528)

Customer Review (10,142)

Customer Review board
Rating Feedback Date Written by
Recommend Dec 15, 2018 ack***
Highly Recommend Dec 15, 2018 lyn***
Highly Recommend Dec 14, 2018 bry***
Highly Recommend Dec 14, 2018 kht***
Recommend Dec 13, 2018 dge***
Highly Recommend Dec 11, 2018 Dum***
Highly Recommend Dec 10, 2018 leo***
Highly Recommend Dec 10, 2018 lim***
Highly Recommend Dec 09, 2018 yil***
Highly Recommend Dec 08, 2018 Ahm***

Item Q&A(408)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Unanswered
    Question
    sus******* 2018-12-16
    Question
    Private Enquiry
  • Answered
    Question
    poe******* 2018-12-15
    Answer
    Dear customer,
    Our current stock expiry dates are as follows:
    3W Clinic 100% Snail Mucus Soothing Gel -- 2020 October
    3W Clinic 98% Aloe Soothing Gel -- 2021 January
    NaturEssentials 99% Aloe Gel -- 2021 February
    Nature Republic (jar) Aloe 92% Gel -- 2020 September
    Nature Republic (tube) Aloe 92% Gel -- 2021 June
    THEFACESHOP (jar) Jeju Aloe 99% Gel -- 2021 March
    THEFACESHOP Damyang Bamboo 99% Gel -- 2020 May
    THEFACESHOP (Jar) Jeju Aloe Ice Gel -- 2021 March
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-12-15
  • Answered
    Question
    ska******* 2018-12-03
    Answer
    Dear customer,
    Our sales team has replied to your inquiries.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-12-03
  • Answered
    Question
    s96******* 2018-11-24
    Answer
    Dear customer,
    It contains alcohol, but not the others.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-11-24
    Question
    Dear Seller

    Does 3W/The Face shop/NaturEssentials Aloe Vera Gel carry alcohol? Thank you.
    Answer
    Dear customer,
    They contain alcohol, but not the others.
    Thank you
    Best regards,
    Princess Pink Shop
  • Answered
    Question
    van******* 2018-11-06
    Answer
    Dear customer,
    Yes, the manufacturer changed the product earlier this year.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-11-07
  • Answered
    Question
    ism******* 2018-10-03
    Answer
    Dear customer,
    The manufacturer has changed the design and packaging to 98% instead of 100%. Please see attached. We do not have any more of the old stock left.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-10-04
  • Answered
    Question
    ros******* 2018-09-01
    Answer
    Dear customer,
    You order was confirmed on 10 August and the package was sent by Singpost unregistered mail on 15 August. It usually takes 2-4 business days for delivery, but in some cases there can be delays. Long delays or loss are rare (under 1% in our experience), but because we send out thousands of packages these cases crop up. Unfortunately, as you selected Singpost unregistered mail, we are unable to track your package.
    Attached is a picture of the batch with your package circled. Please check the address.
    Please also check if someone received the package on your behalf. As it is possible your package may not fit into a letterbox, it could also be at your area post office in case noone was home at the time of delivery, so please check there also.
    We will inform our logistics provider in Singapore to keep a lookout for your package in case it is returned to sender.
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-09-02
  • Answered
    Question
    ari******* 2018-08-28
    Answer
    Dear customer,
    Your package is with Qxpress and you can monitor the tracking. If there looks like there is a delay, please contact Qxpress hotline 6661-9100. Qxpress is likely to deliver tomorrow, but you will need to monitor and contact them in case there are delays.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-08-29
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Address
596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597

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