Min. $1,000.00 Purchase~2018.12.31
Min. $600.00 Purchase~2018.12.31
Min. $330.00 Purchase~2018.12.31
Min. $200.00 Purchase~2018.12.31
Min. $110.00 Purchase~2018.12.31
Min. $80.00 Purchase~2018.12.31
- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
HK post registered mail - Free
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Many thanks . Received via DHL. Been using #3 so far and it is doing wonder to my dry frizzy hair. Can’t wajt to try the 1 & 2 .
Fast delivery. Tried and is good. Will buy again.
Ordered on 3rd, arrive on 5th. Have not tired but heard good reviews about the product. cant wait to try.
Received item in good condition. Thanks. Yet to try product soon.
Great to receive it in order. Thanks
Dear seller, I would like to know when I can receive the product? As I hope to dye my hair before my trip.
Dear customer , Thank you for your messageWould you provide us order no. to follow up?Noramlly estimate delivery time 7-14 business days, the time frame here is for reference only, we cannot guarantee the exact delivery date since the processing time of local postal services vary. Depending on the destination country, your order may be delayed by customs clearance.Please feel free contact us if you have further inquiry. Thank you!Best regards,Customer Service Representative
Hi 1)Olaplex no 1 can it be mix together with home use hair dye Colour ? Without bleaching 2) any maximum time to leave it on Hair ? Is it the longer the better if without any Colour/bleaching ?2)Do you have a shop in Hong Kong? Or can I self collect in HK , any contact no and address?
Dear valued customer,Thank you for visiting our shop.Please kindly go to our site to read the full instruction : http://www.cosme-de.com/en/product/product_page.html?pdid=13829We regret that we don't have shop in Hong Kong, please kindly place order on qoo10 and we will ship to you.Please feel free to contact us again should you have further inquiries.We look forward to serving you again in the future.Thank you.Best regards,COSME-DE
Hello,i believe you've send me the fake product of my order 2 bottles of Clarins Double Serum I ordered on April, today when I first open them, the smell and the content format are totally different from my previous orders, which are also from you. I've been a really loyal customer to your shop and I'm very disappointed, please refund me fully for these two bottles.
Dear Customer,Thank you for your order.We guarantee that all products in our shop are 100% genuine and produced by the original manufacturers. Sometimes climate change might affect texture / smell of the products, but the product is 100% fresh and genuine, so we are wondering if you could keep them? Would you please send us the following photos for our further investigation?1. Product photo with our label (a QR code on the product / packing box) 2. Bar code and batch code on the product3. Texture of the productPlease do not hesitate to contact us should you have further queries.Thank you for your understanding.Best regards,COSME-DE
Hi, can you list down the ingredients of this product? Thanks!
Dear valued customer,Thank you for your message.Please accept our sincere apologies for the delayed reply, which was due to the unstable performance of our customer service system. As per attached the Ingredients list for your information.Please feel free to contact us again should you have further inquiries.We look forward to serving you again in the future.Thank you.Best regards,COSME-DE
can apply No 2 and use heat steamer on it?
Dear valued customer,Thank you for visiting our shop. From the offical site it didn't metion, but we found that a blogger shown she has used heat steamer after applying no. 2 on hair, you may check the link below: https://www.youtube.com/watch?v=nnx2oIYSB38Please feel free to contact us again should you have further inquiries.We look forward to serving you again in the future.Thank you.Best regards,COSME-DE
Hi,Why have i not received my items? It has been more than 1 month. Thanks [Re] Have not receivedDear customer,Thank you for your purchase. Please kindly provide the order number to us to further checking since Qoo10 have privately handled your info after a month at delivered date whcih we can't check by ourselves now. Please accept our apology for the inconvenience caused.Thank you for your understanding.Look forward your early reply.Best Regards,COSME-DE__________________________RE: to COSME-DEMy order number is 182938957Thank you.
Dear customer,Thank you for your message. According to the tracking information, your order was not delivered due to incomplete shipping address.You may track your order at https://wwwapps.ups.com/WebTracking/track with the tracking number 1ZE8865X0454072097.Please contact the courier immediately to re-arrange the delivery with your tracking number. Please feel free to contact us again should you have further inquiries.Thank you for your understanding.Best regards,COSME-DE
Hi,Why have i not received my items? It has been more than 1 month. Thanks
Dear customer,Thank you for your purchase. Please kindly provide the order number to us to further checking since Qoo10 have privately handled your info after a month at delivered date whcih we can't check by ourselves now. Please accept our apology for the inconvenience caused.Thank you for your understanding.Look forward your early reply.Best Regards,COSME-DE
There isn’t any posted question about item.