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【4 Tins 7% Off】Similac Gain/Gain Kid 2FL Stage 2/3/4 Milk Formula 850g /1.8kg - For SG
78 items sold
218.87

Similac【4 Tins 7% Off】Similac Gain/Gain Kid 2FL Stage 2/3/4 Milk Formula 850g /1.8kg - For SG

See all Similac items

Customer who recommended this item
141
Customer Satisfaction Score
95%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 100%/100%
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Manufacturer/
Place of origin
Abbott Laboratories Condition New Product
Shipping From From Overseas (Singapore)
help
Material -
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (46)

Customer Review (98)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 17, 2019 ala*** (SG SG)
Highly Recommend Sep 16, 2019 dev*** (SG SG)
Highly Recommend Sep 15, 2019 ire*** (SG SG)
Highly Recommend Sep 14, 2019 hen*** (SG SG)
Recommend Sep 14, 2019 cry*** (SG SG)
Recommend Sep 14, 2019 jea*** (SG SG)
Highly Recommend Sep 13, 2019 eri*** (SG SG)
Highly Recommend Sep 13, 2019 tra*** (SG SG)
Highly Recommend Sep 13, 2019 cha*** (SG SG)
Recommend Sep 12, 2019 and*** (SG SG)

Item Q&A(19)

Status
Question & Answer
  • Answered
    Question
    ian******* 2019-08-01
    Answer
    Dear valued customer, thank you for contacting our Customer Support Team. Yes, we are an official store for Abbott. All of our products are 100% authentic. Similac Gain Kid 2'-FL is available and you may proceed to shop. Thank you.
    Baby Universe 2019-08-01
  • Answered
    Question
    kym******* 2019-06-30
    Answer

    2019-07-01 12:05:08

    Dear valued customer, thank you for contacting our Customer Support Team. We already replied your message on another email. Please kindly check :). Thank you.
    Baby Universe 2019-07-01
    Question
    Which email did you reply with?
    Question
    I checked my email but did not receive any email regarding this. Can you please update ASAP. Also advise what is your email?
    Answer
    Dear valued customer, we apologize for the inconvenience. The courier has failed to deliver your package completely. We have processed to send you the remaining items of your order. Please kindly wait. Thank you.
    Question
    When will I receive the rest?
    Answer
    Dear valued customer, currently, your remaining items are ready to be shipped. It shall arrive around 2-3 working days ahead. Please kindly wait and we hope that your order will arrive soon. Thank you.
  • Answered
    Question
    kym******* 2019-06-29
    Answer
    Dear valued customer, thank you for contacting our Customer Support Team. We already replied your message on another email. Please kindly check :). Thank you.
    Baby Universe 2019-07-01
  • Answered
    Question
    s4w******* 2019-06-17
    Question
    the weight of the delivery is 9.4kg for this 4 boxes and i weight myself it was correct, so there is a shortage of 2 boxes that undelivered.
    Question
    Hope can hear from u soon
    Answer
    Dear valued customer, we apologize for the issue you've met. Our staff already replied and currently do checking for this issue on another email. Please kindly wait for the update. Thank you for your kind understanding.
    Baby Universe 2019-06-17
    Question
    Thank u, appreciate that...
    Answer
    Dear valued customer, we apologize for the inconvenience. The courier has failed to deliver your package completely. We have processed to send the remaining item of your orders. Please kindly wait. Thank you.
    Question
    Appreciate your help, excellent service! Will definitely return back!
    Answer
    Dear valued customer, thank you for trusting and shopping with us. We hope that your remaining parcel will arrive soon. Giving you best assistance is our top priority.
  • Answered
    Question
    Zan******* 2019-05-22
    Question
    *stage 4
    Answer
    Dear valued customer, thank you for contacting our Customer Support Team. Currently, we have the products with the expiry dates as mentioned on the banner. There might be a longer expiry period on the next restocking but we can't assure you the time it will restocking. Thank you.
    Baby Universe 2019-05-22
  • Answered
    Question
    bri******* 2019-04-19
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Baby Universe 2019-04-22
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    dav******* 2019-04-05
    Answer
    Dear valued customer, thank you for contacting our Customer Support Team. We truly apologize that the stock for 1.8kg hasn't reach us. The new stock is predicted arrive in one week ahead (approximately). However, you may check our online store regularly to see an update. Thank you for your kind understanding.
    Baby Universe 2019-04-08
  • Answered
    Question
    bri******* 2019-03-13
    Answer
    Dear valued customer, thank you for contacting our Customer Support Team. We regret to inform you that your order is being held up as the new stock still in progress. If you're willing to wait once the product is available we will proceed your order as priority. We apologize for the inconvenience. Thank you.
    Baby Universe 2019-03-13
    Question
    When will you be restocking? waiting for the milk.
    Answer
    Dear valued customer, we truly sorry for the inconvenience. According to information from Warehouse department, the new stock is predicted will be available in the early of April. Would you mind to wait for the new batch of stock? If unable, you can proceed to cancel order from your side and request refund on Qoo10 platform. We do really apologize for the inconvenient caused. Thank you.
    Question
    Hi seller, I only received one tin, but I placed the order for 4 tins. Attached pls find photo. Pls advise when can u deliver the remaining 3tins?
    Question
    Photo
    Answer
    Dear valued customer, based on our end, there are 3 different order numbers with purchase 1 tin of milk powder on each orders. Only one order number with status Delivered. Please clarify which order number that you are referring to? so we can check and investigate further. Thank you.
    Question
    Order number is 291210091. 4 x Similac Gain 2 FL Stage 1.8kg. Pls help me check it. Thanks
    Question
    Stage 3
    Question
    I placed one order for 4tins on March 6th... so far only received one tin:( Pls help me look into it.
    Answer
    Dear valued customer, please provide us the waybill/the singpost and Qxpress one attached on the box clearly and completely and proof of video (simulation)/photo the placement of the item inside the box like when first time you unboxing the parcel. As we need more proof for investigation. Thank you.
    Question
    Video
    Question
    Attached pls find the singpost
    Question
    It shows 2.52kg only...
    Answer
    Dear valued Customer,

    we will send you the replacement for that extra three tins, Sorry for the inconvenience caused, we will arrange the replacement ASAP.

    Thank you
    Best Regards
    Question
    Thank you for your prompt reply.
    Answer
    Dear valued customer, we have sent the remaining items of your orders. Please kindly wait 3-5 working days until the items arrive. We hope your order will arrive soon. Thank you.
    Question
    Hi seller, I haven’t received the remaining items. Pls help me check the shipping info? Or can provide me tracking number? Thanks
    Answer
    Dear Valued Customer, kindly let us check with operation team and come back to you. Thank you for your patience.

    Dear Valued Customer, since the shipping fee is quite expensive we're offering you a best solution to solve this problem. We will refund you the 3 remaining tins that you didn't receive. We truly apologize for the issue that you've met. We hope you can understand. Thank you.
    (Apr 18, 2019 12:28)
    Question
    Hmmm...I’m disappointed, but I have no choice but to accept it. Pls refund the 3 remaining tins ASAP..
    Answer
    Dear Valued Customer, we do sorry for the inconvenience. Kindly inform your WeChat pay account for us to refund the 3 remaining items. Thank you so much for your kind understanding.
    Question
    replied in private msg
    Answer
    Dear valued customer, could you kindly provide us your Paynow account number? We will refund the remaining items to your Paynow account. Thank you for your kind understanding.
    Question
    hi seller, it’s been two months since I placed order on March, pls send me remaining 3 tins or refund ASAP!!!
    Answer
    Dear valued customer, our Finance team already processed your refund. Please kindly wait within this week and if you still have not receive the refund let us know. We apologize for the inconvenience.
    Question
    So far still haven’t received the refund:(
    Answer
    Dear valued customer, please spare us time to check and investigate this matter with our Finance team. We will get back to you soon. Thank you.
    Question
    Execuse me? (332.79 SGD - 10 SGD shipping fee)/4 x 3 != 221.81 SGD
    Answer
    Hi dear valued customer, the refund price is calculated as per below:- Settle price/ Quantity (295.74 SGD / 4 TINS) X 3 TINS =221.81 SGD. Thank you.
    Question
    I paid 332.79 SGD by eNets
    Answer
    Dear valued customer, please spare us time to check and investigate this matter with our Finance team. We will get back to you soon. Thank you.
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