Havaianas Official eStore
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havaianasHavaianas Singapore Official E-Store Colorful and Simple Flip-Flops For Your Everyday Lifestyle!

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Customer who recommended this item
1352 (Based on 1509 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Welcome Seller 2017-12-07
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (789)

Customer Photo Review board

Recommend Havaianas slipper

The cutting of slioer very small. Need to buy bigger size.

Style:COLOR UP (Unisex) | Colour:5206 (NEON ORANGE) | Size (Brazilian):35|36(+S$3)

+ Add this option
Jan 14, 2018
ler*******

Highly Recommend Good good good good Good good nice nice received in ti condition

Good good good received in good condition

Style:COLOR UP (Unisex) | Colour:2529 (SOFT LILAC) | Size (Brazilian):37|38(+S$3)

+ Add this option
Jan 13, 2018
Ser*******
Jan 13, 2018
sum*******

Recommend good deal good

Happy purchased, very worth it will buy again. Thank you

Style:COLOR MIX (Unisex) | Colour:6328 (BLACK|STEEL GREY) | Size (Brazilian):41|42(+S$3)

+ Add this option
Jan 12, 2018
Yuk*******
Jan 11, 2018
jil*******

Customer Review (1,509)

Customer Review board
Rating Feedback Date Written by
Recommend Jan 14, 2018 ler*******
Highly Recommend Jan 13, 2018 Ser*******
Highly Recommend Jan 13, 2018 sum*******
Recommend Jan 12, 2018 Yuk*******
Recommend Jan 11, 2018 jil*******
Recommend Jan 11, 2018 nic*******
Recommend Jan 11, 2018 gmk*******
netural Jan 10, 2018 car*******
Highly Recommend Jan 10, 2018 joc*******
Recommend Jan 10, 2018 tad*******

Item Q&A(216)

Status
Question & Answer
Date
Member
Notice
Seller

Welcome to the Official Havaianas Shop.
• We are the only authorized eRetailer for Havaianas in Singapore and Malaysia, and offer the latest and widest selection of authentic Havaianas, at affordable prices.
• Authentic Havaianas are made of a patented secret rubber formula that gives you buttery-soft comfort, the ability to retain its original shape and color, remain odor-free, and ability to last a long long time. All Havaianas are manufactured out of our 1 and only Havaianas Factory in Brasil.
• Did you know that Havaianas has sold three billion pairs worldwide? Crazy right? Everyone from designers, celebrities and even royalty are wearing them. Considered the most successful Brazilian export to the world, Havaianas is a global phenomenon.

FAQ
Seller

• Some online customers are reporting receiving Havaianas without a box or an authenticity tag. As long as the product has been purchased from us, we guarantee their authenticity. If you would like a box, or a slipper with the authenticity tag attached, first register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and product to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm, and we will do our best to help find you a box or exchange your new and un-used Havaianas in its original condition within 30 days of purchase.

FAQ
Seller

• A very few online customers are reporting problems with receiving "dirty slippers". Please note that 99.9% of the time, this is because the slippers shipped to you have come directly from our warehouse and have not been unpacked, inspected and cleaned yet by our store staff, as you see it in our stores. "Dirty slippers" are a natural occurrence from the long 6 month journey from our factory in Brasil, and upon arrival slippers sometimes need to be cleaned. You can try this yourself with a mild detergent and water, or first register yourself at www.HavaianasBenefits.com then bring it to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm and we can clean it for you.

FAQ
Seller

• A very few online customers are reporting problems with twisted straps, feeling they may be "defective". Please note that 99.9% of the time, this is because the slippers shipped to you have come directly from our warehouse and have not been unpacked, inspected and adjusted yet by our store staff, as you see it in our stores. Twisted straps are natural occurrence from the long 6 month journey and handling from our factory in Brasil, and upon arrival straps often times simply need to be adjusted and twisted into place by hand. You can try this yourself, or or first register yourself at www.HavaianasBenefits.com then bring it to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm and we can do it for you.

FAQ
Seller

• Please register yourself at www.HavaianasBenefits.com. This will help us track your exchange and make sure that you receive the best service possible for your authentic Havaianas. • Exchanges must have proof of purchase and be within 30 days of purchase. • Exchanges are only allowed for new and un-used Havaianas in original condition within 30 days of purchase.

FAQ
Seller

• Not all products, colors and sizes sold on this website are always available at our physical store. Our offer to help exchange is limited only to what we have available at our store at the time you visit our store. You can make the exchange for the same or any other lower value product available at the store at the time of your visit from Mondays to Thursdays 10am-9pm.

FAQ
Seller

• We can make the exchange, but we cannot refund the difference.

FAQ
Seller

• Sorry no, we do not offer returns or refunds for online purchases at this time.

FAQ
Seller

• Yes for an equal or lesser value product, subject to availability

FAQ
Seller

• Yes, subject to availability

FAQ
Seller

• Yes, subject to availability

FAQ
Seller

• First register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and new and un-used Havaianas in its original condition within 30 days of purchase to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm

FAQ
Seller

• If your shipment has a mistake in processing your order, if you receive a wrong or different product from what you ordered, receive a defective product, a different size, a different item, or if something is missing in your order, please consult the return policy and process of this website, and follow their instructions.

FAQ
Seller

• Please consult our Frequently Asked Questions below. If you cannot find the answer, please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Your Havaianas will arrive with an authenticity tag and either with or without box. As long as the product has been purchased from us, we guarantee their authenticity. If you would like a box, or a slipper with the authenticity tag attached, first register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and product to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays between 10am-9pm, and we will do our best to help find you a box or exchange your new and un-used Havaianas in its original condition within 30 days of purchase.

FAQ
Seller

• Please consult the shipping information of this website.

FAQ
Seller

• All other eRetailers in (Singapore/Malaysia) are NOT authorized to buy, import, stock nor sell Havaianas. They are not allowed to buy from our 1 factory in Brasil. We cannot vouch for their sources. We can only vouch for the authenticity of products bought from us.

FAQ
Seller

• Yes. We are the only authorized eRetailer for Havaianas in Singapore and Malaysia. • Authentic Havaianas are made of a patented secret rubber formula that gives you buttery-soft comfort, the ability to retain its original shape and color, remain odor-free, and ability to last a long time. • All Havaianas are manufactured out of our 1 and only Havaianas Factory in Brasil.

FAQ
Seller

• All Havaianas are marked with Brasilian, European and US sizes.

Answered
2017-12-23
pol*******
User

What’s the point of sending your ‘apologies’ and informing that I can get my missing slippers either at the shop or for my slippers to be sent if I can’t make it to the shop, BUT after I emailed for the process, to be told obviously in your reply email that I should apply for a refund?

I do NOT want a refund - I WANT my missing pair of slippers, which is still available currently in your e-store!

Stop avoiding customers and drafting mass replies that do not address individual enquiries. And I suggest u stop doing all the promotions if you can’t even handle the first 1 on 11.11 properly. Just for the record - it’s almost 2 months.

This feels like a scam man.

User

We apologize for the inconvenience caused, we can only provide you the refund through Qoo10. Currently the refund is processing through Qoo10 platform.

Answered
2017-12-19
kur*******
User

I am very unhappy with my purchases (the sand grey color mix pair (which is meant as a gift) is of very poor quality and the wine red allegra pair arrived with stains) and I would like either an refund or exchange. Can I still go down to your store to exchange?

User

Thank you for contacting us.
If you would like to exchange your product, we offer a Happiness Guarantee. If you are unhappy with your order in any manner and would like to exchange your slipper that you purchased from us, you can avail of our Happiness Guarantee. To exchange your Havaianas that you purchased from us, first register yourself at www.HavaianasBenefits.com, then bring a proof of your purchase from this website and product to our store at Ngee Ann City Singapore from Mondays to Thursdays 10am-9pm within 30 days of purchase, and we will do our best to help you exchange your new and un-used Havaianas in its original condition. Note that this is subject to available stock in the store at the time you visit. If the product is available, we can help you find your right size or color and make the exchange for the same or lesser value product. (Please note this is subject to Availability, Terms and Conditions).

Answered
2017-12-19
eey*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-12-18
kar*******
User

Dear Seller, may I head down to your outlet at Ngee Ann City to make an exchange for a larger size of the slippers please? The one I ordered is 1 size too small for me. Thank you.

User

Dear Havaianas Customer,

Thank you for contacting us.
We are sorry to hear that you are having a problem. If you would like to exchange your product instead, we offer a Happiness Guarantee. If you are unhappy with your order in any manner and would like to exchange your slipper that you purchased from us, you can avail of our Happiness Guarantee. To exchange your Havaianas that you purchased from us, first register yourself at www.HavaianasBenefits.com, then bring a proof of your purchase from this website and product to our store at Ngee Ann City Singapore from Mondays to Thursdays 10am-9pm within 30 days of purchase, and we will do our best to help you exchange your new and un-used Havaianas in its original condition. Note that this is subject to available stock in the store at the time you visit. If the product is available, we can help you find your right size or color and make the exchange for the same or lesser value product. (Please note this is subject to Availability, Terms and Conditions).
Please let us know if you have any further questions, we will be happy to help.
Due to the heavy volume during this sales season, we apologize for any delay in our responses.

Sincerely yours,
Melyssa

Answered
2017-12-18
liy*******
User

Hi i have received the slipper last week.
I have just tried on 1 pair of the slipper and then divider is cutting into my toe which is quite uncomfortable.
Can i come down to your shop tomorrow/ Wednesday to change?

User

Dear Havaianas Customer,

Thank you for contacting us.
We are sorry to hear that you are having a problem. If you would like to exchange your product instead, we offer a Happiness Guarantee. If you are unhappy with your order in any manner and would like to exchange your slipper that you purchased from us, you can avail of our Happiness Guarantee. To exchange your Havaianas that you purchased from us, first register yourself at www.HavaianasBenefits.com, then bring a proof of your purchase from this website and product to our store at Ngee Ann City Singapore from Mondays to Thursdays 10am-9pm within 30 days of purchase, and we will do our best to help you exchange your new and un-used Havaianas in its original condition. Note that this is subject to available stock in the store at the time you visit. If the product is available, we can help you find your right size or color and make the exchange for the same or lesser value product. (Please note this is subject to Availability, Terms and Conditions).
Please let us know if you have any further questions, we will be happy to help.
Due to the heavy volume during this sales season, we apologize for any delay in our responses.

Sincerely yours,
Melyssa

Answered
2017-12-17
jas*******
User

Hi,

My slippers size n colour are wrong. Pls change for us. Thanks

User


Dear Havaianas Customer,

Thank you for contacting us.
We are sorry to hear that you are having a problem. If you would like to exchange your product instead, we offer a Happiness Guarantee. If you are unhappy with your order in any manner and would like to exchange your slipper that you purchased from us, you can avail of our Happiness Guarantee. To exchange your Havaianas that you purchased from us, first register yourself at www.HavaianasBenefits.com, then bring a proof of your purchase from this website and product to our store at Ngee Ann City Singapore from Mondays to Thursdays 10am-9pm within 30 days of purchase, and we will do our best to help you exchange your new and un-used Havaianas in its original condition. Note that this is subject to available stock in the store at the time you visit. If the product is available, we can help you find your right size or color and make the exchange for the same or lesser value product. (Please note this is subject to Availability, Terms and Conditions).
Please let us know if you have any further questions, we will be happy to help.
Due to the heavy volume during this sales season, we apologize for any delay in our responses.

Sincerely yours,
Melyssa

Answered
2017-12-17
daw*******
User

Hi, I bought a size bra 37/38 but it is bigger compared to my usual havaianans and bigger than my freedom 37/38. Is it possible to reserve the replacement item? Thanks.

User

Thank you for contacting us.

If you would like to exchange your product, we offer a Happiness Guarantee. To exchange your Havaianas that you purchased from us, first register yourself at www.HavaianasBenefits.com, then bring a proof of your purchase from this website and product to our store at Ngee Ann City Singapore from Mondays to Thursdays 10am-9pm within 30 days of purchase, and we will do our best to help you exchange your new and un-used Havaianas in its original condition. Note that this is subject to available stock in the store at the time you visit. If the product is available, we can help you find your right size or color and make the exchange for the same or lesser value product. (Please note this is subject to Availability, Terms and Conditions).

Please let us know if you have any further questions, we will be happy to help.

Due to the heavy volume during this sales season, we apologize for any delay in our responses.

Sincerely,
She

Answered
2017-12-15
jef*******
User

Hi, I would like to exchange my olive green size 41/42 for size 43/44. Is there available stock for size 43/44?

User

Thank you for contacting us.

If you would like to exchange your product, we offer a Happiness Guarantee. To exchange your Havaianas that you purchased from us, first register yourself at www.HavaianasBenefits.com, then bring a proof of your purchase from this website and product to our store at Ngee Ann City Singapore from Mondays to Thursdays 10am-9pm within 30 days of purchase, and we will do our best to help you exchange your new and un-used Havaianas in its original condition. Note that this is subject to available stock in the store at the time you visit. If the product is available, we can help you find your right size or color and make the exchange for the same or lesser value product. (Please note this is subject to Availability, Terms and Conditions).

Please let us know if you have any further questions, we will be happy to help.

Due to the heavy volume during this sales season, we apologize for any delay in our responses.

Sincerely,
She

Address
NGEE ANN CITY TOWER A 391A ORCHARD ROAD #B1-38 Takashimaya Shopping Centre
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