myfashionstory.com
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Addalock Door Hardware Portable Tool Safety Security Privacy Travel Hotel Home
244 items sold
11.9

Addalock Door Hardware Portable Tool Safety Security Privacy Travel Hotel Home


Customer who recommended this item
118
Customer Satisfaction Score
87%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 80%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Notification to Buyers Qoo10 customer center May 13, 2015
Return Exchange Policy (2) Seller May 04, 2016
Return Exchange Policy (1) Seller May 04, 2016
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Manufacturer/
Place of origin
Oversea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (58)

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Customer Review (71)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 17, 2019 jul*** (SG SG)
Highly Recommend Feb 16, 2019 w13*** (SG SG)
Recommend Feb 15, 2019 sha*** (SG SG)
Highly Recommend Feb 15, 2019 gcw*** (SG SG)
Highly Recommend Feb 13, 2019 wah*** (SG SG)
Highly Recommend Feb 13, 2019 wha*** (SG SG)
Highly Recommend Feb 13, 2019 thk*** (SG SG)
Highly Recommend Feb 13, 2019 p_c*** (SG SG)
Highly Recommend Feb 13, 2019 ste*** (SG SG)
Not Recommend Feb 13, 2019 cin*** (SG SG)

Item Q&A(12)

Status
Question & Answer
  • Notice

    Notification to Buyers

    Dear Valued Buyers, We are sorry to hear if you have yet to receive your parcels even after a period of time from your purchase date. We would like to assist you over your frustration for the non-delivery of items issue. Please check for the following: [1. Check if the order address is correct. ] [2. Order(s) shipped through “Singpost normal mail”, but yet to receive the item after 7 days upon order(s) change to “On Delivery” status. ] [3. Order(s) shipped through “Qxpress”, but encounter either non-valid tracking or valid tracking information and still yet to receive the item. ] [4.Facing improper handling of your order from seller ] Should you face any of the above mentioned issues, please kindly send an email to [ help@qoo10.sg ] and we will gladly assist onto your case and help to process the refund.
    Qoo10 customer center
  • Notice

    Return Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    myfashionstory.com
  • Notice

    Return Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Shipping fee will be incurred from seller end
    myfashionstory.com
  • Notice

    Shipping & Delivery

    Delivery options
    1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox. Seller is NOT answerable for lost items if any, Customers Beware!
    2) Courier Qxpress - Courier fee is charged. Tracking number is provided. Item is delivered to your doorstep.

    Regarding Delivery by Qxpress (Monday - Friday)
    You can track your QXPRESS parcel here - http://www.qxpress.asia/gmkt.inc/
    Qxpress Tel. No.: +65-6434-8400
    Qxpress Email: info@qxpress.sg
    Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!
    myfashionstory.com
  • Notice

    Refund Policy

    All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!
    myfashionstory.com
  • Notice

    Exchange Policy


    Dear Customers ,

    1)Please check all items purchased from us upon receiving.

    2)Items that are faulty upon receiving will be entitled to a 1:1 exchange.

    3)Exchange must be requested using Customer Inquiry within 10 days from date of receipt.

    4)Exchange items must be mailed to address stated at the back of our envelope.

    5)Buyer will pay for all additional shipping costs.

    6)Once exchange item is received by us , we will immediately inform buyer and ship the replacement .

    7)Free Gifts from our promotion are not entitled to any Warranty.

    myfashionstory.com
  • Answered
    Question
    lov******* 2019-02-13
    Answer
    ok we had resend it out, today you will receive it. thanks
    myfashionstory.com 2019-02-14
    Question
    Hi, Seller,
    I already received the item.
    Thank u!
    Answer
    thanks
  • Answered
    Question
    why******* 2019-02-08
    Answer
    Private Enquiry
    myfashionstory.com 2019-02-09
  • Answered
    Question
    chw******* 2019-01-28
    Answer
    hi, we will resend via qxpress again.thanks
    myfashionstory.com 2019-01-29
    Question
    When will i be able to receive from qxpress ?
    Question
    Seller,When will i be able to receive my order ? I want to use it on my coming tour ,and your speedpost is too slow to deliver my item to me !From 19 jan till now ....what a service !!
    Question
    Can 8 cancel my order from you ....i really sick of waiting .speedpost dont take such long time to do the delivery (i have check with them b4)
    Answer
    this wk you will receiv it. thanks
  • Answered
    Question
    etc******* 2019-01-28
    Answer
    Private Enquiry
    myfashionstory.com 2019-01-29
  • Answered
    Question
    yee******* 2019-01-25
    Answer
    Hi,

    Thanks for your message.

    In many cases normal mail can stretch up to 20 working days which is beyond our control.

    Please wait until end of next week.

    Thank you.
    myfashionstory.com 2019-01-27
  • Answered
    Question
    tan******* 2019-01-23
    Answer
    Private Enquiry
    myfashionstory.com 2019-01-24
  • Answered
    Question
    lor******* 2019-01-23
    Answer
    Private Enquiry
    myfashionstory.com 2019-01-24
  • Answered
    Question
    she******* 2019-01-20
    Answer
    Private Enquiry
    myfashionstory.com 2019-01-22
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Policy & Notice
How to Return/Exchange