Amber Avenue
Amber Avenue Join Fellow
818 Fellows
MINISHOP RATE 90%
33.00

[Amber Avenue] Yvette Mermaid Dress in White (AA036WHT)


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Notice

Subject Register Date
Exchange Policy Seller 2016-03-08
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Item Q&A(1)

Status
Question & Answer
Date
Member
Notice
Seller

We understand that sometimes things don't work out, you will be pleased to know that we allow one for one exchange on a case by case basis.

At AMBER AVENUE, we accept exchange within 10 days from the date your order was delivered & 7 days after an email has been sent on return & exchange procedure. Request for exchange thereafter will not be entertained.
*Exchange is only applicable for regular priced items only. Not applicable to sale items, intimates, accessories & swimwear.

Kindly email us with the subject "Exchange - Order XXXX", taking note of the following:
1. All original tags, packaging & garment bags are intact for product(s).
2. Return product(s) must be unworn & unwashed & in the original AMBER AVENUE delivery bag / box.

Please note all shipping fees to and fro will be borne by you.

All return must be mailed back using a mode of delivery that allows tracking. Exchange can only be done once via mailing only.

Answered
2016-03-15
chx*******
User

Hi my dress is too big, can I go to your office to do an exchange. Ft size M to size s.

User

Hi Wendy,
We’re sorry to know that your shopping didn’t fit quite right. You will be pleased to know that we allow one for one exchange on a case by case basis.  
We do not do exchanges at our office but i'll help you out and allow the change to be done at our office.
Before we proceed with the exchange, please note of the following:
1. All original tags, packaging and garment bags are intact for product(s).
2. Return product(s) must be unworn and unwashed.
3. In the original condition as received.

Please let me know when you will be dropping by and I will make the necessary arrangements for you.
Thank you have a great day ahead! :)
Regards,
Amber Avenue Team

Address
KAPO FACTORY BUILDING 80 PLAYFAIR ROAD BLOCK A, #04-04
Available during
MON~FRI : 9:00am ~ 6:00pm SAT & SUN: Closed
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