We do not accept returns or exchanges due to change of mind.
For incorrect or defective items shipped, we have a 7 days return policy upon receipt of original sales order, subject to terms and conditions.
Item must be in their original purchase condition, including the original product packaging, proof of purchase, warranty cards, manuals, and all accessories.
All packaging must be unmarked and not defaced in any manner. Any item that you received with tags attached must be returned with those tags intact.
Items purchased as part of a set or multi-item packs have to be returned as a whole set.
If the order was received with: a gift with purchase, bonus items, bundles, sets, it must be returned together with the returned order.
All returns will be reviewed first by Samsonite Singapore and we reserve the right to perform remedies.