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AppleiPhone 7/7Plus 32/128GB MatteBlack AND Gold with local Warranty

See all Apple items

Customer who recommended this item
20 (Based on 27 reviews)
Customer Satisfaction Score
72%
  • Product 70%/100%
  • Price 80%/100%
  • Delivery 70%/100%
  • Service 70%/100%
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Notice

Subject Register Date
Buyer PURCHASE Important message to take note 2018 Seller 2018-02-19
IOS 11 for All Apple Phone Buyer Seller 2018-01-18
Office Collection Timing Seller 2016-12-22
more
Manufacturer/
Place of origin
Apple / Hong Kong Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Customer Review (27)

Customer Review board
Rating Feedback Date Written by
Not Recommend Jan 01, 2018 tan***
Not Recommend Dec 20, 2017 raw***
Not Recommend Dec 18, 2017 wit***
Netural Dec 05, 2017 eni***
Not Recommend Aug 28, 2017 coc***
Recommend Jan 22, 2017 apk***
Highly Recommend Jan 19, 2017 tlc***
Highly Recommend Jan 18, 2017 boe***
Highly Recommend Jan 12, 2017 soo***
Recommend Jan 12, 2017 dan***

Item Q&A(28)

Status
Question & Answer
Date
Member
Notice
Seller

Dear Buyer,

For the shipping delay due to CNY 2018, kindly take note item will be send out latest by 20th of Feb 2018

FROM 2018 FEB onward, for the shipping via SINGPOST NORMAL MAILt, we strong suggest that buyer not to choose SINGPOST NORMAL MAIL as if the item is lose or missing during the delivery, we will not do ANY refund or replacement.

For the cancel/refund/repair, within the warranty period we will do the cover and the return shipping will fully bare by us if is the devices issue, shipping will bare by the buyer if the buyer change of mind of purchase

Repair of the devices you can visit our singapore office, within 7 days policy we will do the 1 to1 replacemet/exchange/refund, within the purchased warranty period we will COVER the charger of the repair device only, out of the warranty period we will not cover anything of the devices

Thanks

Notice
Seller

FYI Notice: To all the Apple Buyer

Kindly take note all US/Japanese/ European version of Apple users do not upgrade the system Brush system do not change the SIM card.

(Apple released the new system closed the mobile Unicom 4G and they officially closed the iOS 10.3.3 and iOS11 Brush verification)

iOS10. 3.3 was no longer available for the upgrade or downgrade, if you upgrade to 11.0.0 that’s no way for you to do downgrade All 9 or 10 system do not upgrade, once the system was been upgrade, you may not able to do the phone activation or the phone screen may not be sensitive, fingerprint may not be working normally, 3G services may not be found, 4G is totally can not be use. As the 11 system was designed to iPhone 8 and iPhone 8Plus!

For customer who had been upgrade to IOS 11.0.0 as the customer have the issue from above, we are not able to cover the warranty, as all our devices send out was IOS 9 or 10.

Notice
Seller

Dear Buyer,

Kindly be inform that our collection timing is from Mon- Friday 2-6pm Only

You Can drop us a call to arrange your appointment accordingly.


Warmest regards,
W Digital Market

Notice
Seller

Dear Buyer,

1.You have 7 days to contact us and 14 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Return Shipping cost is bear by both seller and buyer in half.

2.All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.

3.We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from Qoo10. OR, you may choose to have a replacement.

4.Below situation does not supports refund policy:
1) Clients ordered wrong products.
2) Products damaged artificially by clients
3) Parts missing by clients

Answered
2017-12-18
wit*******
User

Hello Seller I,ve purchased iPhone7 Matt Black 128GB from you but it's no sound from ear speaker so i would like to know about warrenty that could i send back to claim from you ?

User

Dear Buyer,

You can visit our singapore office to REPAIR your phone ONLY singapore location: superior industrial building,no 51 lorong 17 #06-01 S(388571) From Mon-Fri 2-6pm ONLY, exclude PH office hotline is available from afternoon 2-6pm only @ 65- 6909-0779

For any Services Repair/ Return/Refund you can CHOOSE either visiting or post back the items attention to Ms. Grace

Warmest Regards,

Answered
2017-12-15
san*******
User

What you sent me is clone iphone7. I confirmed this with official apple center.

I already contact Qoo10 help desk and brand team.

Please let me know refund/return procedure and refund my money right away

237972543. This is my order number

User

Dear buyer,

shipping from HK was delayed due to 11.11 & 12.12 hot sale period, kindly wait for more than 2-3weeks for the item to be delivered, if you item was shown on deliver and you wish to cancel, we cant help you to cancel as the item was on delivery, you need to wait for the item to be send and return/refund of HK parceles pls send back to us.

faulty item pls visit our singapore office for the repalcement or repair. missing item please email to gracieux.wpteltd@gmail.com (FOR MISSING ITEM ONLY) else staff at singapore will not be assist.

thanks

User

so, what is HK address?

can visit and return to the address superior industrial building?

User

hi buyer,

you can visit our singapore office

Answered
2017-12-14
raw*******
User

Hi Seller,

I saw a feedback/review as quoted below:

"Item received. It is a re-condition set. Scratch mark, and Screen edge glue visible. Protection film full of dust. Phone in working condition."

So is it really brand new or refurbished set?

Thanks

User

Dear buyer,

shipping from HK was delayed due to 11.11 & 12.12 hot sale period, kindly wait for more than 2-3weeks for the item to be delivered, if you item was shown on deliver and you wish to cancel, we cant help you to cancel as the item was on delivery, you need to wait for the item to be send and return/refund of HK parceles pls send back to us.

faulty item pls visit our singapore office for the repalcement or repair. missing item please email to gracieux.wpteltd@gmail.com (FOR MISSING ITEM ONLY) else staff at singapore will not be assist.

thanks

User

Where is your singapore office?

User

singapore office for repair only, they dont have sets

User

Singapore office can prove it's brand new?

User

Dear all,

regard of the shipment kindly wait for the tracking number and/or you can track via the tracking detail .

for missing item please email to gracieux,wpteltd@gmail.com for MISSING Item ONLY

for return/repair please visit singapore office

Answered
2017-12-13
a_k*******
User

Seller,
The shipment has change to shipping delivered, but I haven't got a product.

It's been 3 weeks, why the shipment is very slow and yet the shipping status has change to delivered??

Thanks

User

dear buyer,

item was on the delivery as you can check the stated, and we cant help you to cancel the item. or change the shippinng location as the item was already on delivery

thank you

Answered
2017-12-13
raw*******
User

Hi Seller,
In your ad, you said estimated delivery arrival would be 5 ~ 8 Business Days. Today is the 13th Business day, and until now I haven't received the package yet.

User

dear buyer,

item was on the delivery as you can check the stated, and we cant help you to cancel the item. or change the shippinng location as the item was already on delivery

thank you

Answered
2017-12-05
alv*******
User

Hi do you ship to vietnam ?

User

hi buyer,

you can check the shipping location, if they have the option for vietnam, then they can ship over

Answered
2017-11-28
vtr*******
User

iphne 7plus ship to singpore should i pay GST ??

User

Hi buyer,

we will settle

Answered
2017-11-27
ral*******
User

Is this brand new??

User

hi buyer,

yes

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