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Diapers.com.sg
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GOONJapan Diapers/Pants 4-Pack Deal!

See all GOON items

Customer who recommended this item
20111
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Return Exchange Policy (2) Seller Apr 27, 2016
Return Exchange Policy (1) Seller Apr 27, 2016
Manufacturer/
Place of origin
JAPAN Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Japan Version Diapers/Pants 4 Packs Deal!
Delivery Delivery will be carried out by SingParcel Courier Service
BOOKMARK 1 2 3 4 5 6 7

Photo Review (4,889)

Customer Review (20,102)

Customer Review board
Rating Feedback Date Written by
Recommend Oct 19, 2018 gra***
Highly Recommend Oct 18, 2018 kat***
Highly Recommend Oct 18, 2018 nps***
Highly Recommend Oct 18, 2018 ham***
Highly Recommend Oct 18, 2018 msl***
Highly Recommend Oct 18, 2018 Kil***
Highly Recommend Oct 18, 2018 sin***
Highly Recommend Oct 18, 2018 ann***
Highly Recommend Oct 18, 2018 cyn***
Highly Recommend Oct 18, 2018 liu***

Item Q&A(1,482)

Status
Question & Answer
  • Notice

    Return Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    Diapers.com.sg
  • Notice

    Return Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Shipping fee will be incurred from seller end
    Diapers.com.sg
  • Answered
    Question
    cir******* 2018-10-18
    Answer
    Hi Edric, thank you for reaching us. We appologise on the incorrect item that you have received. We will arrange the exchange for you within 3-5 working days. We will be using SF Express as our third-party courier company. Please note that the delivery and collection person may not be the same person as the delivery or collection will be done separately. Kindly insist for the collection slip with the courier while they collecting the items. Thank you and have a nice day.
    Diapers.com.sg 2018-10-18
  • Answered
    Question
    neo******* 2018-10-15
    Answer
    Hi,

    They will be delivering again today.They will try on the next day.But if it failed 3 times the parcel will be return to us.
    Diapers.com.sg 2018-10-15
  • Answered
    Question
    jee******* 2018-10-11
    Answer
    Hello,

    You can bring it down to our baby fair to exchange,we will be there from Today till Sunday.Both L27
    Diapers.com.sg 2018-10-12
    Question
    Thank you so much ! do I need to show this as proof to exchange ? Thanks!
    Question
    if you guys are able to arrange a delivery for me, how much is it for delivery?
    Answer
    Hi,

    You will need to arrange delivery back to us.For courier under Qxpress willbe $7.90
  • Answered
    Question
    cor******* 2018-10-10
    Answer
    Hello,

    Please see attachment.
    Diapers.com.sg 2018-10-10
  • Answered
    Question
    ste******* 2018-10-09
    Answer
    Hello,

    It can be found in our shop.
    Diapers.com.sg 2018-10-10
  • Processing
    Question
    npg******* 2018-10-09
    Answer
    Hi, Your parcel is out for delivery today. Thank you.
    Diapers.com.sg 2018-10-09
    Question
    Ok Thanks but i saw as Under Compensation when tracking Delivery Status
    Answer
    Hello, Your parce was send to another buyer instead.Qxpress made the wrong delivery.We will send out to you again . Thank you.
    Question
    Any updates please??
    Answer
    Hi, We are waiting for courier reply to arrange a re pick up for your parcel.
    Question
    Hi Shipping Info now says DISPOSED! If u cannot deliver the products, please arrange for REFUND!
    Answer
    FYI. We need Qxpress to settle the previous missing parcel then we are able to re-ship the item.
    Question
    Hi.. understand tat wrong delivery can happen but i tink u shud replace my order and settle with Qxpress without further inconvenience to me
    Answer
    Hi, I understand, Qxpress does not let me to create re-shipping barcode for your order at our end. We now are able to do so.We will send out the item tomorrow. Thank you.
    Question
    Thank You.. hopefully i will receive the item tomorrow
    Question
    Another day has passed and i have yet to receive my order.. here i m waiting for my order n yet i have to keep buying from the supermarket.. most exasperating shopping experience..
    Question
    Please do a refund to me accordingly!
    Answer
    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you as soon as possible. Thank you and have a nice day.
  • Answered
    Question
    ang******* 2018-10-06
    Answer
    Hello,

    Thank you for your information,we will arrange an exchange for you.
    Diapers.com.sg 2018-10-08
  • Answered
    Question
    nsk******* 2018-10-03
    Answer
    Hello,

    Previously Swimpants were out of stocks.We had put the item back to the listing.You can choose the swimpants now.
    Thank you.
    Diapers.com.sg 2018-10-05
Ask Question
Address
21 Bukit Batok Crescent #13-74 WCEGA Tower

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Policy & Notice
How to Return/Exchange