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kopiObaby Baby Kids
kopiObaby Baby Kids SG Join Fellow
2,442 Fellows
MINISHOP RATE 90%
2.16

▶OCT Baby Girl Headbands Hair Accessories/Stylish Kids Boy Children Beanies Hats/Caps/Bandana


Customer who recommended this item
198
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller Jun 17, 2016
Non-receipt Claim issue (Did not receive the item) Seller Jun 17, 2016
Return & Exchange Policy Seller Jun 17, 2016
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Manufacturer/
Place of origin
USA/China Condition New Product
Shipping From From Overseas (Singapore)
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Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (59)

Customer Review (210)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 02, 2019 rut*** (SG SG)
Recommend Sep 21, 2019 ken*** (SG SG)
Highly Recommend Aug 02, 2019 min*** (SG SG)
Netural Jul 26, 2019 xel*** (SG SG)
Highly Recommend Jul 22, 2019 sha*** (SG SG)
Highly Recommend Jul 22, 2019 ev_*** (SG SG)
Highly Recommend Jul 11, 2019 Mel*** (SG SG)
Highly Recommend Jul 09, 2019 k4r*** (SG SG)
Highly Recommend Jul 05, 2019 dea*** (SG SG)
Highly Recommend Jun 21, 2019 hua*** (SG SG)

Item Q&A(19)

Status
Question & Answer
  • Notice

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.
    -We will assess the claim issue with the provided picture and inform on the progress.
    kopiObaby Baby Kids
  • Notice

    Non-receipt Claim issue (Did not receive the item)

    -If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
    -We will check over the matter from our end.
    -Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
    kopiObaby Baby Kids
  • Notice

    Return & Exchange Policy

    Submission of claims
    -Any return or exchange of items will be applicable within 7 days upon receiving of the item.

    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package and picture of orders with delivery information
    -Shipping fee will be incurred from seller end.

    Defective item issue
    -Provide picture of the defective area of the received item.
    -Replacement will be of same item, unless out of stock.
    -Shipping fee will be incurred from seller end.

    Any change of mind from buyer's end
    -Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
    -*No return and exchange for certain item(s) such as undergarment due to hygiene issue
    -Provide picture of the item to seller end.
    -Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.
    kopiObaby Baby Kids
  • FAQ

    SHIPPING & DELIVERY

    -Order(s) are usually dispatched within 2 working days. -All parcels are usually delivered to your mail/letter box. -SINGPOST NORMAL MAIL delivery takes about 5 working days, sometimes longer (up to 1 month) due to festive seasons. -SMARTPAC REGISTERED MAIL delivery takes about 2-3 working days, you may track and trace your parcel with the tracking number provide in the system at http://www.singpost.com or call 1605 -All tracking will be available within 2-3 working days. FOR BULKY PARCELS -In the event no one is available to receive the (bulky) parcel during the first delivery attempt to doorstep, and if the letter box is too small/full, postman will issue a Delivery Advice. -PLEASE NOTE THAT WE ARE UNABLE TO TRACK SINGPOST NORMAL MAIL DELIVERY. -CUSTOMERS ARE RECOMMENDED TO CHOOSE SMARTPAC REGISTERED MAIL DELIVERY FOR PIECE OF MIND.
    kopiObaby Baby Kids
  • FAQ

    BUY MORE SAVE MORE OPTION

    -Most of our listings have additional items that you can purchase at a discounted price. -Simply select _none should you not wish to purchase any additional items
    kopiObaby Baby Kids
  • Answered
    Question
    hua******* 2019-06-27
    Answer
    Hi,

    Apologies for the mix-up, should you wish to exchange the item. Please kindly mail the item back to us MY MAILBOX 883043 SINGAPORE 919191 and appreciate if you could include a small note so we can follow-up promptly from there.


    Thank you =)
    kopiObaby Baby Kids 2019-07-01
  • Answered
    Question
    lav******* 2019-05-21
    Answer
    SM601834902SG

    is the correct tracking number, please kindly check =)
    kopiObaby Baby Kids 2019-05-22
    Question
    It says number not found, when did u send it? I have been waiting for more than a week already and you are taking too long to reply!!
    Answer
    It should be last week, please kindly allow 2-5 working days for it to reach you =)
    Question
    Hi seller, u r very dishonest. I just checked my items, quite a number are wrong items.

    The pictures attached are wrongly sent. I want the correct items!!

    KINDLY REPLY ASAP.
    Question
    U anyhow send me these items, it’s not right you know?! I PAID FOR ITEMS I WANT, NOT ITEMS I DONT WANT.
    Answer
    Hi,

    Apologies for the mix-up/wrong items, some designs are OOS should you wish to exchange the item. Please kindly mail the item back to us MY MAILBOX 883043 SINGAPORE 919191 and appreciate if you could include a small note so we can follow-up promptly from there.


    Thank you =)
    Question
    Hi, you did not inform me of any oos items and I have checked that some items have NOT OOS on Qoo10 platform. There are still some remaining quantity items when I press the drag box! If the item has OOS, you are to inform me that it has OOS instead of sending items that I didn’t order to me! And now I have to take the trouble to return you the items, are you going to pay for postage? And you are going to trouble me to go to postbox to send the items back to you? U r such a terrible seller.

    These are the items that I HAVE ORDERED AND U ANYHOW SEND THEM TO ME.

    Sale item: i
    HBH-02- wrong color u sent
    Sale item: S
    HBP 04

    What is the postage like to send these back? I don’t have time to queue at singpost, CAN U MEET UP AT QUEENSTOWN TO DO THE EXCHANGE???

    Just to let u know, I’m VERY FRUSTRATED WITH U AND UR SERVICE, totally waste my time and money buying from YOU!
    Question
    You are the one at fault for sending items that I DID NOT PAY FOR, and u DID NOT INFORM ME THAT ITEMS OOS, and you expect me to send the items back to u and incur the postage fee?! If u want me to return u the items, either we meet one to one exchange OR U send me the correct item plus the postage fees for the products!
    Answer
    Already inquiries replied. Thank you.
    Question
    Excuse me seller, u r very irresponsible!! What do u mean by already replied?! Send me the correct items with the postage fees! And I will return the products via postage to YOU once I received. I bought so many things from you costing $30plus, and half of the items are NOT what I paid for! How ridiculous of you just sweeping this under the carpet. Have u send out my correct items with the postage fees for return products?
    Question
    Seller, I’m still awaiting for your postage!! I’ll be contacting Qoo10 personally to not release payment to u as I’m totally unsatisfied with the products I received. I paid for things that I want, not I don’t want. And u REFUSE TO give contact me via phone to sort this issue out, I am NOT going to sweep things under the carpet. Either u contact me via my phone or I’m going to contact Qoo10.
    Answer
    Hi,

    Apologies if any misunderstanding, should you wish to exchange the item. Please kindly mail the item back to us MY MAILBOX 883043 SINGAPORE 919191 and appreciate if you could include a small note so we can follow-up promptly from there.


    Thank you =)
  • Answered
    Question
    gni******* 2019-03-16
    Answer
    Please check your letterbox
    kopiObaby Baby Kids 2019-03-17
  • Answered
    Question
    nae******* 2019-02-13
    Question
    Private Enquiry
    Answer
    Private Enquiry
    kopiObaby Baby Kids 2019-02-14
    Question
    Private Enquiry
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    Private Enquiry
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    Private Enquiry
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  • Answered
    Question
    xia******* 2018-08-28
    Answer
    Private Enquiry
    kopiObaby Baby Kids 2018-08-29
  • Answered
    Question
    xia******* 2018-08-28
    Answer
    sale items are sold at cheaper price than original as they're priced to be cleared. Thank you
    kopiObaby Baby Kids 2018-08-29
  • Unanswered
    Question
    pin******* 2018-02-12
    Answer
    Hi, Apologies for the mix-up, should you wish to exchange the item. Please kindly mail the item back to us MY MAILBOX 883043 SINGAPORE 919191 and appreciate if you could include a small note so we can follow-up promptly from there. Thank you =)
    kopiObaby Baby Kids 2018-02-15
    Question
    Hi , as I say before is your fault that you send the wrong item. So you should send me the correct item with a return postage together then I can post back the wrong item back to you. I'm not liable to pay the postage back to you. Or is this a new way to cheat ppl to pay for stuff that is unwanted ?
    Answer
    Already inquiries replied. Thank you.
    Question
    Hi like I say is you mix up the item and you expect ppl to send you back and incur the postage fee . send me the correct item plus the postage fee for the return asap .
  • Answered
    Question
    cal******* 2017-11-17
    Answer
    sorry which item are you asking? size 70 is usually the smallest, depends on baby's height may be too big if baby's only about 50plus cm in height, not tight fitting i'd say
    kopiObaby Baby Kids 2017-11-20
    Question
    I'm enquiring on HBH04 and HBB10 headbands.
    Answer
    headbands are stretcahble, can fit up to 18months
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Policy & Notice
How to Return/Exchange