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★NEW: IPHONE XS/XR★Premium Screen Protectors for iPhone XS/XR/X/8/7/6/5 Samsung Note 9/8 S9/S8/S7
468 items sold
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BANN & CO.★NEW: IPHONE XS/XR★Premium Screen Protectors for iPhone XS/XR/X/8/7/6/5 Samsung Note 9/8 S9/S8/S7


Customer who recommended this item
8780
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Our Delivery Promises & 3.00PM Daily Cut-Off Time Seller Jul 05, 2016
SingPost Normal Mail vs SingPost SmartPac Seller Jul 05, 2016
Return/Exchange Policy (1) Seller Apr 27, 2016
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Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From Domestic (Singapore)
Material Tempered Glass
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

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Customer Review (9,405)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 19, 2019 lju***
Highly Recommend Jan 19, 2019 joe***
Highly Recommend Jan 19, 2019 kit***
Highly Recommend Jan 19, 2019 lav***
Highly Recommend Jan 17, 2019 kri***
Highly Recommend Jan 17, 2019 cho***
Highly Recommend Jan 17, 2019 ali***
Recommend Jan 16, 2019 ota***
Recommend Jan 15, 2019 car***
Highly Recommend Jan 14, 2019 roa***

Item Q&A(448)

Status
Question & Answer
  • Notice

    Our Delivery Promises & 3.00PM Daily Cut-Off Time

    Dear Customers,

    We work hard to ensure that your items are shipped out to you in the fastest possible time.

    These are our delivery promises to you:

    - For orders received before 3.00PM on any business day, we promise to ship them out within the same day.
    - For orders received after 3.00PM on any business day, we will ship them out on the next working day.
    - For orders received over the weekends and on public holidays, we will ship them out on the next working day.

    ** There are unexpected situations where it may take a little longer than usual for us to process your orders due to high order volume (especially during the weekends and public holidays). In such instances, we seek your patience and understanding if a little more time is required for us to ship out your orders as we work at our maximum capacity.

    Thank you.

    BANN & CO.
    BANN & CO.
  • Notice

    SingPost Normal Mail vs SingPost SmartPac

    Dear Customers,

    We provide shipping to you via the following 2 methods that you can select when placing your order:

    1. SingPost Normal Mail

    - Cheapest shipping method
    - Delivered to your letterbox
    - Takes 1-5 business days to be delivered depending on SingPost and your area postman
    - No tracking number to track status

    2. SingPost SmartPac

    - Cost abit more
    - Items delivered to your door step. If no one is around, postman will deliver items to your letterbox. If letterbox is full, a delivery advice will be issued so you can request for re-delivery or collect at the nearest post office
    - Takes 1-5 business days to be delivered
    - Tracking number is provided so you can track the status via SingPost website

    Thank you.

    BANN & CO.
    BANN & CO.
  • Notice

    Return/Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Provide video of the non-functioning of the product. (For electronic products)
    -Shipping fee will be incurred from seller end
    BANN & CO.
  • Notice

    Return/Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    BANN & CO.
  • Answered
    Question
    yum******* 2019-01-13
    Answer
    Hi,

    Thank you for your message.

    There will not be any restock for the iPhone XR Metallic Black Trim tempered glass anytime soon.

    You may wish to consider our Full Coverage Black tempered glass. It looks almost similar with a black trim, just that it does not have the metallic shimmer look.

    Let us know if you have any other questions.

    Thank you!

    Best Regards,
    BANN & CO.
    BANN & CO. 2019-01-14
  • Answered
    Question
    sim******* 2019-01-06
    Question
    See pictures of the broken screens
    Answer
    Hi Jenny,

    Thank you for your message.

    May I know what exactly happened that caused the tempered glasses to break while you applied it onto your phone?

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2019-01-07
    Question
    Was peeling the backing to stick to the phone and it broke while I was doing that
    Answer
    Hi Jenny,

    Thank you for your reply.

    Can we send you 2 new replacements to try?

    Thank you.

    Best Regards,
    BANN & CO.
  • Answered
    Question
    ell******* 2019-01-05
    Answer
    Hi,

    Thank you for your message.

    The Anti-Blue Light tempered glass for the iPhone XS is not full coverage.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2019-01-07
  • Answered
    Question
    hui******* 2018-12-27
    Answer
    Hi Huijun,

    Thank you for your message.

    The new full glue tempered glass has much stronger glue than previous versions. So application will be a little more difficult as the glue is strong.

    A scrapper has been included in the packaging to help you push the air bubbles out.

    Have you tried to use the scrapper to push the air bubbles out?

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-12-28
    Question
    Yes I've tried the scrapper and it caused the screen protector to crack even though i didn't apply much force.
    Answer
    Hi Huijun,

    Thank you for your reply.

    Can we send you another new piece to try?

    Try applying the tempered glass in a systematic way. After the tempered glass is laid down on your screen, use the scraper to push the air pockets out starting from the middle and push them outwards towards the left and right edges in a systematic way.

    Don't do it randomly or you will get many rounded air bubbles trapped. Those rounded air bubbles have the surrounding all glued up. As the glue is very strong, you will need to use more force to push those bubbles out and will risk cracking the tempered glass.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Yes, I'll give it another try.
    Answer
    Hi Huijun,

    Thank you for your reply.

    We will prepare a replacement and ship it out to you by the next working day.

    If there are no postal delays, it will take around 1-5 working days for SingPost to deliver it to your letterbox. Do look out for it.

    Feel free to contact us again if you need any other help.

    Thank you and have a nice day!

    Best Regards,
    BANN & CO.
  • Answered
    Question
    lin******* 2018-12-24
    Answer
    Hi,

    Thank you for your message.

    Yes, film screen protectors are soft flexible sheets. The more traditional kind of screen protector.

    We do have tempered glasses for the S8 Plus as well.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO
    BANN & CO. 2018-12-26
  • Answered
    Question
    sim******* 2018-12-23
    Answer
    Hi,

    Thank you for your message.

    Our new S8 tempered glass comes with full glue so sensitivity will be close to full. Older curved tempered glasses only have glue at the side, so sensitivity will be lower.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-12-23
  • Answered
    Question
    ice******* 2018-12-15
    Answer
    Hi,

    Thank you for your message.

    So sorry, we don't have Anti-Blue Light tempered glass for the Note 9.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-12-17
    Question
    What about any type of tempered glass that is for note 9?
    Answer
    Hi,

    Thank you for your message.

    The tempered glass we have for the Note 9 is a clear tempered glass with Black Trim.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
  • Answered
    Question
    jia******* 2018-12-11
    Answer
    Hi Jia Yi,

    Thank you for your message.

    Yes, we do. Please refer to the attached photo of the Back Tempered Glass for the iPhone XS Max.

    Let us know if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-12-12
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