Trustech
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XiaomiFast Delivery★XIAOMI-XiaoFang Smart IP WiFi Camera | Night Vision | 1080P | F2.0 | 8X Zoom

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Customer who recommended this item
192 (Based on 215 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2017-12-14
Two logistics company options Seller 2017-12-09
NOTE DELIVERY Seller 2017-12-09
Manufacturer/
Place of origin
china Condition New Product
Shipping From From Overseas (China)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (87)

Customer Photo Review board

Recommend XiaoFang Smart IP Wifi Camera Night/

Received in gd condition,gd price n fast delivery.

MODE:XiaoFang 1080P IP Cam | Memory Card:None | warranty:1months warranty

+ Add this option
Nov 27, 2017
jaz*******

Recommend Nice and fast delivery

Nice and fast delivery..........

MODE:XiaoFang 1080P IP Cam | Memory Card:None | warranty:1months warranty

+ Add this option
Nov 07, 2017
yin*******

Highly Recommend Thumbs up for value for money stuff

Thumbs up for value for money stuff

MODE:XiaoFang 1080P IP Cam | Memory Card:None | warranty:3 months warranty

+ Add this option
Sep 14, 2017
hub*******

Highly Recommend Good very good

My 2nd buy. It's a very good product and cheap.

MODE:XiaoFang | warranty:3 months warranty

Aug 25, 2017
edw*******
Aug 01, 2017 3
get*******

Customer Review (215)

Customer Review board
Rating Feedback Date Written by
Recommend Nov 27, 2017 jaz*******
Highly Recommend Nov 25, 2017 kan*******
Highly Recommend Nov 20, 2017 jin*******
Recommend Nov 07, 2017 yin*******
Highly Recommend Nov 07, 2017 izl*******
Highly Recommend Oct 24, 2017 wan*******
Highly Recommend Oct 12, 2017 din*******
Highly Recommend Oct 03, 2017 Bra*******
Highly Recommend Sep 20, 2017 ang*******
Highly Recommend Sep 14, 2017 hub*******

Item Q&A(37)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
Any return or exchange of items request must be made within 7 days upon receiving of the item.

1. Any shortage of item or wrong item received
Provide picture of the item contents within the parcel package.
Provide picture of the parcel package with the delivery information.

2. Defective item issue
Provide picture of the defective area of the received item.
Provide video of the non-functioning of the product. (For electronic products)

Notice
Seller

Dear customer:
Tustech provide two logistics company options for your own choice.
1>>>>> Dex-i the delivery will take 5-10days normally .
2>>>>>Qxpress the delivery will take 4-8 days normally. relatively more steady.
pls note : it is estimated delivery date at ordinary time ,we dont guarantee the delivery time!!
pls note :the delivery will take more time during BIG SALE than normal
Logistics issue is a vital important link in the cross boarder shopping, Trustech will try its best to offer you a good shopping experience.
Thank you very much for your kindly support!

Notice
Seller

Dear customer,
Cause after Nov is the busy season of the cross border shopping,nearly all the logistics company are under great shortage of transportation capacity status. firstly is the insufficient freight capacity,secondly is the insufficient dispatch manpower.
PLS NOTE : the delivery will take more time than normal
PLS NOTE : we cannot guarantee the delivery limitation.
thanks alot for your understand and patient.
Regards
Trustech

Answered
2017-10-27
shn*******
User

Not able to conect .Tried several time

User

1. Please send a Qpost inquiry with the affected order number together with photo evidence.
a. Qpost inquiry can be sent from Qoo10 app -> recent orders -> contact seller.

User

My mistake. I change location to China and connection is successful.
Very clear view

User

ok
if you have any question pls feel free to ask me

Answered
2017-09-18
mat*******
User

Another 12 days has passed and I have spent so much time emailing you with no avail, pls reply to my email.
When will you be sending out the cable and adapter ?
I was also very shocked to see 1 torn box without cable and adapter when I opened the parcel, that's why immediately informed you.
Since this matter is dragging too long and I cannot get the original Xiaofang, then send me Xiaomi adapter and cable as you suggested.
Pls ensure the cable and adapter are new items.

When can you provide the tracking number ?

User

dear customer:
sorry for late reply,pls note :we dont working at weekend.
i will check your email now,and arrange the resent the accessories ASAP

Answered
2017-09-06
mat*******
User

Hi seller, I personally opened the parcel and found that you have sent me a camera with opened and torn box.
There are also no cable and power adapter inside the box.
Is this a rework or reject camera ?
Photo proof attached to you already.
It has been 5 days since I emailed to you and until now you still don't want to send me the missing cable and adapter.
How to use the camera without cable and adapter ?
Please take action fast and advise when you can send me the missing cable and power adapter.

User

Exchange/Return Policies

Process for exchanging

1. Please send a Qpost inquiry with the affected order number together with photo evidence.
a. Qpost inquiry can be sent from Qoo10 app -> recent orders -> contact seller.
b. Item listing page -> Question and answer -> Email Inquiry

Answered
2017-07-10
Lio*******
User

Hi I bought 2 camera but both are not able to connect via wifi even after setting to mainland china

User

pls make the the wiif is 2.4G network
and the webcam and phone be in same wifi network

User

When try to add the camera, it always connection timeout. Both cameras are like that and I tried different wifi at Two place

If need to reset please provide instructions or can I send u video to show u the problem

If need to reset please provide instructions or can I send u video to show u the problem

User

pls sent video to qinkaihit@126.com

Answered
2017-07-03
nan*******
User

1.Can we use different handphones to view video? if yes how? 2. what type sd card can be used? i.e micro? 3. if product faulty, how is exchange done? 4.first time, do we need to charge before use? if yes, how long? 5. how soon can delivery be made if order today?

User

1. yes,use one xiaomi accout at different headphoes
2. TF card
3,return to me
4.it dont have battery
5.the delivery may takes about 4days

Answered
2017-07-02
dav*******
User

Hi Seller how to actually work on two camera on the app cause i purchased a 2nd one pls reply asap thank u

User

dear customer:
you can add 2 xiaofang webcam on one phone APP
note:
Download Mi Home app from Singapore Apple App Store or Google Play Store.
Open the app.
Remember to select "Country-Chinese Mainland" before you login to Mi Home app using your Mi Account.
thanks

User

Many thanks for d reply.

User

no thanks, have a nice weekend

Answered
2017-06-20
can*******
User

I want to buy 4 pcs.

1) I want to use to monitor my main door passageway corridor , is the power wire long enough ( 3 -5 metres) ?

if not can I buy the power cable ?

2) Can I power direct from my 3 pin power supply ?

User

dear customer
1. the length of cable is 2M,you need buy extra power cable
2. the charger is China standard(2PIN),the output of the adapter is 5V/2A

User

how come when i click ADD to Cut to buy it says " to add choose from option ."
\
do u sell 5 metres cable ?

Do u sell 5 m cable for this as well, i will buy 2 pcs

User

sorry for any inconvenience ,i donot sell the extra cable

User

i still have not received my order

User

dear customer
sorry for any inconvenience, i will check with the express company right now, i will note you when i get the feedback.
regards
trustech.

User

Hi Just received today. Its good.

Howvever, cos the IP camera is about 20-30 metres aways from my router, do u have higher ranger Wireless IP Camera to recommend?

User

pls check this item
http://list.qoo10.sg/g/522425343

User

xiaomi Mijia smart IP Camera 1080P Cam spycam CCTV Support IOS / Android $108.67

how come the price showed $44.90 after i click it becoms $108.67 ?

User

pls check again . it is $92.17

User

IT showed $44.90

Xiaomixiaomi Mijia smart IP Camera 1080P Cam spycam CCTV Support IOS / Android
See all Xiaomi items
Q-Price
$47.27
Daily deal
$44.90 (49qty left)
Credit Card Benefit
0% Interest Instalment Plan(max 24 months) Details
Shipping From
China
Shipping RateOverseas QS
Qxpress - $4.50 ~

Free shipping over $2,000.00
Surcharge
Shipping rate will be added according to Qty. Details
Item Qty



ㄴPurchase Limit(Qty)
5Qty (per a purchase)

IT showed $44.90

Xiaomixiaomi Mijia smart IP Camera 1080P Cam spycam CCTV Support IOS / Android
See all Xiaomi items
Q-Price
$47.27
Daily deal
$44.90 (49qty left)
Credit Card Benefit
0% Interest Instalment Plan(max 24 months) Details
Shipping From
China
Shipping RateOverseas QS
Qxpress - $4.50 ~

Free shipping over $2,000.00
Surcharge
Shipping rate will be added according to Qty. Details
Item Qty



ㄴPurchase Limit(Qty)
5Qty (per a purchase)

User

yes , but different mode have different price.

User

so the $44.90 model , no stocks ? what is the difference ?

User

each mode is stock。
1080p / 720P pls refer the item listing

Answered
2017-06-11
ppl*******
User

Hi seller, can revise your shipping cost lower for 3-4 camera since your listing stated is local shipping ?
I wanted to buy 4 but the Qxpress shipping cost is doubled to $9 which is too expensive.
Thanks.

User

pls refresh the item listing

User

Thank you for your reply and quick action. Other sellers charging $3.80-$4.50 for 4 camera and your shipping fee is still high at $7.50, hope you can consider charging the same as them so that I can buy more from you :) For your consideration, thanks

User

Shipping rate will be added according to Qty.
thanks

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