We're so sorry for the unpleasant experience.
We need the information thru email to communicate with the relevant department for refund/ replacement because Qpost is unable to transform it into email. Could you kindly email us at email@example.com with below information?
1) Your order #
2) Date of receiving
3) Photo/Video of the defective part and carton box (You may use the same picture as attached when email to us).
4) Detailed explanation of the issue.
a) We need to receive clear photos of the item packed in the initial carton, which is ready to be collected for replacement case.
b) We may require you take the video to clarify the issue.
If not accordingly provided, BLMG is not able to support you.
We'd appreciate your cooperation!