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[100% GENUINE BIRD NEST] BRANDS Birds Nest Sugar Free / American Ginseng
67.30

[100% GENUINE BIRD NEST] BRANDS Birds Nest Sugar Free / American Ginseng


Customer who recommended this item
282
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Delivery Related Enquiries Seller Oct 17, 2018
Change Order Information Seller Oct 17, 2018
Return and Exchange Policy Seller Aug 16, 2016
Manufacturer/
Place of origin
Thailand Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(1800 732 4748 / CustomerCare_SG@Brands-Suntory.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description BRANDS BIRDS NEST
BOOKMARK 1 2 3 4 5 6 7

Photo Review (165)

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Customer Review (239)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 25, 2019 Luy*** (SG SG)
Highly Recommend Jan 24, 2019 jun*** (SG SG)
Highly Recommend Jan 23, 2019 bee*** (SG SG)
Highly Recommend Jan 20, 2019 zaw*** (SG SG)
Highly Recommend Jan 12, 2019 ang*** (SG SG)
Highly Recommend Dec 30, 2018 jan*** (SG SG)
Highly Recommend Dec 10, 2018 lee*** (SG SG)
Highly Recommend Nov 29, 2018 tri*** (SG SG)
Highly Recommend Nov 27, 2018 ger*** (SG SG)
Highly Recommend Nov 26, 2018 yuy*** (SG SG)

Item Q&A(23)

Status
Question & Answer
  • Notice

    Delivery Related Enquiries

    Dear Customers,

    With regards to enquiry for delivery (delivery timing, tracking of parcel), kindly contact Qexpress at Tel: 66619100 directly with your tracking number.

    Delivery of goods will be made within 3 to 5 working days.

    During peak period, we seek for your understanding that delivery may take slightly longer.

    Thank you!
    BRANDS Official Store
  • Notice

    Change Order Information

    Dear Customers,

    For all information changes on orders, customers will need to cancel and reorder. We are UNABLE to make any changes on our end.

    Changes include:
    1. Change of Delivery Address
    2. Change of Items - Quantity/Type
    3. If customer did not select the free gift - request to add in, we are unable to do so as well

    We seek for your kind understanding.

    Thank you!

    BRANDS Official Store
  • Notice

    Return and Exchange Policy

    Dear Customers,

    By purchasing from BRAND'S, you accept and agree to be bounded by and comply to our policies.

    We do not accept the following refund cases:
    1. The item has been received over 7 days
    2. If items are open, used or damaged
    3. Sending the items without prior contact to BRAND'S Suntory Asia

    If you wish to be refunded or return an item, you may contact us at customercare@brands-suntory.com or 1800 732 4748. Our return address is at 18 Cross Street #12-01/08 China Square Central Singapore 048423

    How to submit return or exchange from the buyer's end? -
    Log into your account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    We'll assess the claim issue with the provided picture and inform on the progress.
    BRANDS Official Store
  • Answered
    Question
    fru******* 2018-11-23
    Answer
    Hi

    Customer will need to collect Shop Coupons & apply it upon checkout.

    Thanks!
    BRANDS Official Store 2018-11-26
  • Answered
    Question
    lui******* 2018-11-23
    Answer
    Hi

    The expiry is May 2020.

    Thanks!
    BRANDS Official Store 2018-11-23
    Question
    Ok thanks a lot!
    Answer
    .
  • Answered
    Question
    fru******* 2018-06-22
    Answer
    .
    BRANDS Official Store 2018-06-22
  • Answered
    Question
    van******* 2018-05-20
    Answer
    Hi,

    Bird’s Nest with Rock Sugar have been updated in the system.

    Thanks.
    BRANDS Official Store 2018-05-21
  • Answered
    Question
    fru******* 2018-05-14
    Answer
    Hi

    The stocks will comes in next weekend.

    Thanks!
    BRANDS Official Store 2018-05-15
  • Answered
    Question
    hwe******* 2018-05-11
    Answer
    Hi

    The earliest is on next Monday between 2-5pm. Please kindly let us know your availability.

    Thanks!
    BRANDS Official Store 2018-05-11
    Question
    Hi Seller
    Okay. If possible, please send my item between 6.00 pm and 7.00 pm. Thank you.
    Answer
    Hi

    We regret to inform you that at the present moment, we only have 2-5pm slot available on next Monday.

    thanks!
  • Answered
    Question
    rei******* 2018-05-10
    Answer
    Private Enquiry
    BRANDS Official Store 2018-05-11
  • Answered
    Question
    gik******* 2018-05-09
    Answer
    Private Enquiry
    BRANDS Official Store 2018-05-10
Ask Question
Address
CHINA SQUARE CENTRAL 18 CROSS STREET #12-01/08

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Policy & Notice
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