Enfagrow
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Enfagrow[Bundle Deal + GWP] Enfagrow A+ 360 DHA PLUS Stage 2/3/4 - 1.8kg

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Customer who recommended this item
69
Customer Satisfaction Score
80%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 60%/100%
  • Service 80%/100%
Manufacturer/
Place of origin
The Netherlands Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)

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Photo Review (31)

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Customer Review (65)

Customer Review board
Rating Feedback Date Written by
Netural Dec 31, 2018 hbl***
Highly Recommend Dec 30, 2018 llc***
Recommend Dec 23, 2018 nig***
Highly Recommend Dec 23, 2018 thr***
Recommend Dec 17, 2018 yim***
Netural Dec 15, 2018 goh***
Not Recommend Dec 13, 2018 sal***
Netural Dec 09, 2018 tan***
Highly Recommend Dec 07, 2018 rac***
Netural Dec 06, 2018 ede***

Item Q&A(57)

Status
Question & Answer
  • Answered
    Question
    kli******* 2018-12-19
    Question
    See my order 4 x Enfagrow Stage 3!
    Answer
    Dear Valued Customer,

    Thank you for the information. Our sincere apology for the inconvenience caused. Kindly send us a photo of the item that you recieved so we can coordinate this to our relevant team.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Enfagrow 2018-12-20
    Question
    Photo of the received item
    Answer
    Dear Valued Customer,

    Our sincere apology for the inconvenience caused. We checked and we noticed in our system that you ordered 2 Enfagrow A+ Stage 4 360DHA+ BG 1.8kg and WMF Provence Plus Saucepan. May we know your order so we can inform the relevant department.

    Your patience is greatly appreciated. Thank you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Question
    Are you trying to find a reason to delay? Everyone could see my previous record. Could you please refer to 19 Dec 18 message?
    Question
    Everyone, please refer to my chat history and my screenshot.
    Question
    Screenshot
    Answer
    Dear Valued Customer,

    Thank you for bringing this to our attention.

    We apologize for the trouble this has caused you. We already have communicated with the relevant team. May we schedule a pick up with you? Our pickup are as follows:
    Mondays-Fridays: 2pm-6pm, Saturdays: 9am-2pm.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG
    Question
    Pick up on Saturday 9am to 2pm. Please bring along the replacement 4 x Enfagrow Stage 3.
    Answer
    Dear Valued Customer,

    Thank you for your response.

    We will now lock in the pick up schedule on 29-Dec Sat 9am - 2pm. Replacement item will be delivered on a separate occasion and not during pick up.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
    Question
    Dear Jhoanne, the replacement item supposed to be delivered on time! The purchase date is 24 Nov 2018 and till now I did not receive purchase items. please response promptly and timely.
    Answer
    Dear Valued Customer,

    We apologize for the trouble this has caused you. We'll notify the relevant department regarding this. Please bear with us

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG
    Question
    Dear Claire,

    I had been patience to response all your question and there is no point to reply that you had notify to relevant department.

    Firstly, kindly response to my query that when can you make an arrangement for my replacement items. This is what customer expectation and satisfaction.

    Secondly, there is no meaning keep mentioned Official Store when only know how to apology without action taken.
    Refer to attach, others vendor are able to deliver the item on time (Purchase on 19-Dec and delivered on 21-Dec). This is called action taken.
    Answer
    Dear Valued Customer,

    Thank you for your message.

    Our utmost apology for causing such hassle. We understand how inconvenient this is for you. Just to confirm, pickup will be on 29-Dec between 9am and 2pm. Rest assured that actions are being taken to make sure situations like this can be avoided in the future.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG
    Question
    Dear Alyssa,

    You still not answering my simple question. When are you going to arrange my 4 x Enfagrow Stage 3!
    Answer
    Dear Valued Customer,

    We sincerely apologise for the inconveniences this has caused you.

    We checked and it shows that the correct item Enfagrow A+ Stage 3 360DHA+ BG 1.8kg is currently on a sold out status. We already ordered for new stocks however, arrival date is not yet confirmed. We can pick up the incorrect items first and process a refund once returned or we can pick up first and send out the correct items once back in stock. Kindly advise us which option you prefer.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    ger******* 2018-12-19
    Answer
    Dear Valued Customer,

    Thank you for taking the time to call us. We sincerely apologise for the inconvenience this may caused you. As confirmed with you over the phone, we will coordinate with our relevant to process the delivery of the missing item the soonest we can.

    Again, our sincere apology. Rest assured that a thorough investigation will be conducted regarding this concern. This is not being handled lightly and we will everything we could to resolve this as soon as possible

    Thank you for the patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Enfagrow 2018-12-20
  • Answered
    Question
    ger******* 2018-12-13
    Answer
    Dear Valued Customer,

    Thanks for bringing this to our attention. Allow us to assist you. But first can you send us a photo of items that you received so we can request for a change item to our relevant team. May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Enfagrow 2018-12-14
    Question
    Hi, thanks for the quick response. The milk is at my MIL's place and I'll only be there this evening. Sorry to rush you but I have 2 feeds left in my current tin of enfa. Had to purchase 1.8kg from the supermarket because your delivery took longer than expected, and I really do not wish to purchase another tin just because your shop made a mistake with the delivery. Can you please send someone to my MIL's place today to collect the 2 x 1.8kg tins of enfa stage 3 that you have erroneously sent me, and let me have the 3 x 1.8 kg of stage 2 that I have ordered?
    Question
    Hi, thanks for the quick response. The milk is at my MIL's place and I'll only be there this evening. Sorry to rush you but I have 2 feeds left in my current tin of enfa. Had to purchase 1.8kg from the supermarket because your delivery took longer than expected, and I really do not wish to purchase another tin just because your shop made a mistake with the delivery. Can you please send someone to my MIL's place today to collect the 2 x 1.8kg tins of enfa stage 3 that you have erroneously sent me, and let me have the 3 x 1.8 kg of stage 2 that I have ordered?
    Question
    Managed to get a photo of what I received. Need your help to send me my stage 2 today please. I'm running out of milk
    Question
    The delivery order attached as well
    Answer
    Dear Valued Customer,

    We apologize for the trouble it has caused you. As much as we want to deliver this today, we have certain procedure to follow before we can deliver the replacement. No worries, we have notified the relevant team and they're currently conducting an action regarding this. Please bear with us.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a good night!
    Question
    Can I have an estimate on when my milk can be delivered please? As explained to Lex, I'm running out of milk and do not want to purchase another tin. Please give me a resolution.
    Answer
    Dear Valued Customer,

    Thank you for making your purchase with us.

    We apologise for the inconveniences this has caused you. We checked and it shows that your parcel has been forwarded to our courier partner UrbanFox and delivery schedule is now being prepared. We also requested to expedite the delivery, please keep your lines open to receive an update.

    You may check the status online using the information below:

    Link: www.urbanfox.asia/courier-tracking/tracking/
    Tracking Number: SM046622993904972636

    Rest assured that necessary steps will be taken to avoid this from happening again to your future orders with us.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    miz******* 2018-12-11
    Answer
    Dear Valued Customer,

    We regret to inform you that the GWP for this bundle which is the Capitaland vouncher is is no longer available. Thank you and have a nice day!

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG
    Enfagrow 2018-12-11
  • Answered
    Question
    miz******* 2018-12-11
    Answer
    Dear Valued Customer,

    We regret to inform you that the GWP for this bundle which is the Capitaland vouncher is is no longer available. Thank you and have a nice day!

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG
    Enfagrow 2018-12-11
  • Answered
    Question
    lav******* 2018-12-04
    Answer
    Dear Valued Customer,

    Thank you for taking the time to message us. We greatly appreciate you raising this concern to us.

    Our sincere apology for the inconvenience. Please be advised that we experience some system error that caused this unfortunate event. We will send you your parcel the soonest. Please expect a notification from us as soon as your parcel is ready for shipping.

    We do understand how frustrating this may be and we sincerely apologise for it. We are also hoping for your kindness and patience.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG
    Enfagrow 2018-12-05
  • Answered
    Question
    hue******* 2018-12-01
    Answer
    Dear Valued Customer,

    Thank you for reaching Enfagrow SG Official Store.

    Based on the terms and conditions of the said promo, the $40 Capitaland voucher is only eligible to the first 100 who purchased the item. We apologize for the confusion.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG
    Enfagrow 2018-12-03
  • Answered
    Question
    jia******* 2018-11-30
    Answer
    Dear Valued Customer,

    Thank you for your message.

    We sincerely apologise for the inconveniences this has caused you. $40 Vouchers are already sold out. Can we replace it with a sauce pan? Do let us know if you accept this offer or if you wish us to pick up the items and process a refund.

    Also, we will coordinate with our courier partner UrbanFox regading your delivery experience. Rest assured that we necessary steps will be taken to avoid this from happening again moving forward.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Mead Johnson, Enfagrow Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
    Enfagrow 2018-11-30
    Question
    Pls kindly arrange a refund and collection at my place at your cost. Thanks
    Answer
    Dear Valued Customer,

    Thank you for your response.

    Kindly advise when you are available from Tues-Fri 2pm to 6pm or Sat 9am to 2pm so we can pick up the items.

    Rest assured that necessary steps will be taken to avoid this from happening again to your future orders.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Mead Johnson, Enfagrow Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
    Question
    Pls arrange pick up on Tue 2_5pm instead. Thanks
    Answer
    Dear Valued Customer,

    We already have coordinated with UrbanFox regarding the requested pickup schedule. Just to confirm, its 4-Dec between 2pm and 6pm. We appreciate your patience.


    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Mead Johnson, Enfagrow Official Store. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG
    Question
    Pls pick up btw 2 to 5pm as no one will be home after 5pm. Thanks
    Question
    How to go abt request refund from the system? Thanks
    Answer
    Dear Valued Customer,

    Thank you for the information. Our sincere apology for the inconvenience caused. we already coordinated to our relevant team reagarding to this issue. we will process the refund once our relevant team update the pickup of the item.

    May we humbly ask for your patience and understanding.

    Thanks you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Question
    Hi collection has been made on Thur. Pls advice on the refund status. Thanks
    Answer
    Dear Valued Customer,

    Thank you for your message.

    We checked and it shows that pick up status is not yet updated from UrbanFox website. Allow us to notify the apprpriate department and once return is completeted, we will initiate the refund process.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Mead Johnson, Enfagrow Official Store.

    Jhoanne
    Customer Service Officer
    aCommerce SG
    Question
    Hi what is the status now? Pls refund asap
    Question
    Hi what is the status now? Pls refund asap
    Question
    Hi what is the status now? Pls refund asap
    Question
    Already collected
    Answer
    Dear Valued Customer,

    Thanks for bringing this to our attention. Allow us to check and confirm with the appropriate department, once confirm we will process immediately the refund. May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Question
    I spoke to your customer service hotline and confirmed that items have been returned and still with your courier. This has been a week and I don't think I should be waiting for the refund for your courier to return the item back to your warehouse. This is not fair as this has been delaying since long time ago from the date of order placement. Thanks
    Answer
    Dear Valued Customer,

    We apologize for the inconvenience caused. We have notified the relevant department regarding this issue. Please bear with us

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a good night!
    Question
    Any update? Are you going to pay me interest for the amount of money u owe pending for refund? Thanks
    Answer
    Dear Valued Customer,

    Our sincere apology for the inconvenience caused. Please be advise that we already process the cancellation and refund. In line with this refund process take 10 working days starting from the date the order was confirmed receipt from our warehouse and will reflect in your statement 1 to 2 billing cycle. Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Puma Golf Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
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