JessCloset
JessCloset Join Fellow
22,379 Fellows
30%
POWER MINISHOP RATE 90%
14.90

CNY dress collections: Maxi / Cocktail / work / Evening dresses — Plus size also available !


Customer who recommended this item
2126 (Based on 2312 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Maxi dresses / OL wear / cocktail dresses. Ready stock, 2-3 working days shipping for all local Singapore customers!
BOOKMARK 1 2 3 4 5 6 7

Photo Review (435)

Customer Photo Review board
Nov 21, 2017
mx_*******

Recommend Fast Delivery

Like it.... Material 👍

Type:DC | Code:12 | Size:M(+S$3)

May 26, 2016
tai*******

netural Very short!

Dress is too short, plus no inner lining.

Type:DA | Code:15 | Size:M(+S$2)

Apr 19, 2016
pri*******
Feb 10, 2016
kit*******
Feb 02, 2016
ser*******

Customer Review (2,312)

Customer Review board
Rating Feedback Date Written by
Recommend Dec 07, 2017 Pa2*******
Recommend Nov 21, 2017 mx_*******
Highly Recommend Sep 18, 2017 tce*******
Highly Recommend Sep 30, 2016 toh*******
Recommend May 26, 2016 tai*******
netural Apr 19, 2016 pri*******
Recommend Mar 27, 2016 bot*******
netural Feb 10, 2016 kit*******
Recommend Feb 02, 2016 ser*******
Recommend Feb 02, 2016 amy*******

Item Q&A(570)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Answered
2016-02-24
eck*******
User

Hi seller, is the dress fully lined and is it sheer?

User

Hi, Thanks for your message. Can i know which dress you refering to?
Regards Jesscloset

Answered
2015-04-10
hzs*******
User

why the pic said $18.90 but add to cart is $20??

User

Hi, thank you for your message. I am sorry for the confusion, Qoo10 placed this item on promotion but the sale has now ended. All specials and promotions are handled through Qoo10 directly. The correct price is what is reflected when added to your cart. I apologize for any inconvenience. Qoo10 does run 3-4 different promotions every week, so you can check back regularly. Thanks, JessCloset

Answered
2015-03-15
ely*******
User

Hi, is the above item stretchy? Will it expand after washing?
Thanks!

User

Hi
Yes, this cotton material is quite stretchy. As with most cotton items, the dress will be slightly bigger after a wash. Regards, Jesscloset

Answered
2015-02-08
oro*******
User

Hi, if I order today, would the item be able.to reach latest.one day before cny eve?

User

Hi
Self-collection is available a week before CNY but customers would need to forward their order numbers to JessclosetCS@gmail.com before we can confirm the collection date and time. Regards, Jesscloset

User

But I have opted for postage in my order. Would u be able to mail it out to me? Thanks!

User

Hi
Yes, we'll send your parcel accordingly. Please note that your messages did not come with an order number, so we're unable to check your cart.
Regards, Jesscloset

Answered
2015-01-25
min*******
User

1) when will you restock DA-4 red color for XL?
2) does DB-11 come with inner lining?

User

Hi
DA4 red XL is available for purchase on the page. It is the black that is sold out. DB11 doesn't have a lining, so you would have to wear a slip underneath as the material is quite thin. Regards, Jesscloset

Answered
2015-01-05
yen*******
User

Hi seller, may I check what is the hip measurement for this dress? Does the dress comes with the belt shown on the picture?

User

Hi
Yes, a belt comes with the dress. The hips measure at approximately:
92cm (S), 96cm (M), 100cm (L)
Regards, Jesscloset

Answered
2014-12-20
ger*******
User

Hi,

Interested in this dress but not sure if i should get S or M. My bust is 33inch waist 27cm height 166.

Please advise.

User

Hi
Based on your measurements, S should fit you. Regards, Jesscloset

Answered
2014-12-15
che*******
User

Hi seller, may I know DB-09 (black) is it possible to restock?

User

Hi
Thanks for your query. DB9 black is available and you can place your order on the page. Regards, Jesscloset

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BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
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