JessCloset
JessCloset Join Fellow
23,202 Fellows
30%
POWER MINISHOP RATE 90%
17.00

CNY dress collections: Maxi / Cocktail / work / Evening dresses — Plus size also available !


Customer who recommended this item
2250 (Based on 2450 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Shipping fee is free when purchasing above $45.00 in a cart.
Surcharge can be added according to country.
  • $15.80
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  • $17.00
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  • $15.80
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Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Maxi dresses / OL wear / cocktail dresses. Ready stock, 2-3 working days shipping for all local Singapore customers!
BOOKMARK 1 2 3 4 5 6 7

Photo Review (500)

Customer Photo Review board
Mar 02, 2018
lav*******
Mar 02, 2018
hin*******
Feb 27, 2018
jun*******
Feb 27, 2018
suw*******

Recommend Love the design

Love the design high neck. Fitting.

Type:C1003 | Color:Purple | Size:S

+ Add this option
Feb 22, 2018
eun*******

Customer Review (2,450)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Mar 07, 2018 ade*******
Recommend Mar 02, 2018 lav*******
Recommend Mar 02, 2018 hin*******
Highly Recommend Feb 28, 2018 hel*******
Recommend Feb 27, 2018 jun*******
Highly Recommend Feb 27, 2018 suw*******
Highly Recommend Feb 24, 2018 ice*******
Highly Recommend Feb 23, 2018 tin*******
Highly Recommend Feb 23, 2018 hau*******
Recommend Feb 22, 2018 eun*******

Item Q&A(589)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Answered
2018-02-09
e1e*******
User

Very bad service! I ordered two dresses but seller only delivered one! I contacted them on Tuesday and seller said she will check and send out the dress on the same day, but until Friday seller was still telling me she still need to check and finally, seller replied and said the dress which I had already paid for long ago has been sold to another customer and is out of stock! I am very disappointed with your shop!

User

Hi i am sorry for we made this mistake for our less shiping we need time to check shipping record and parcel image record to confirm less delivery then we will arrange for our customers we are very sorry for you didn't enjoy shopping on our shop any way we can help please let us know thanks

Answered
2018-02-08
jpg*******
User

Dear sender,

I’ve received wrong item from you. I’ve sent email to you yesterday but no reply at all. I understand that your store will be closed for holiday soon, so I need to check whether I can exchange directly from your store. My order no. 246279003. Appreciate your prompt reply. Thanks.

User

Hi i am sorry about this mistake please add 97101576 we will arrange for you soon thanks

Answered
2018-02-06
sno*******
User

Dear Seller,
Yesterday I send you message for item no. C1009 and waiting from you but you never reply, so today I already order 2 pcs for other item. Please faster arrange for shipping by today. Thanks.

User

Hi sorry for reply you late we will send you tomorrow thanks

Answered
2018-02-06
tan*******
User

Dear seller,
Is there size S for item 11946? Thanks

User

Hi sorry its sold out thanks

User

Hi seller,
How is the arm hole measurement made?
Can I self collect? If so, what is your shop address, also how to indicate in my order so that I will not be charged the shopping fee?
Appreciate your soonest reply. Thank you.

User

Hi Thank you for your message.please add 97102576
Our address:
Betime Building
246 MacPherson Rd,
#03-04 (ROOM C)
Singapore 348578

User

Noted, I hv ordered with delivery instead. Thank you.

User

you welcome

Answered
2018-02-05
sno*******
User

Dear seller,
Please faster update for item no. C10009, I want to order now. Now cannot choose this item. And then do u have XL size for item no. 10011 because I want M & XL. Please reply to me ASAP. Thanks.

User

Hi sorry for reply you late we will send you asap thanks

Answered
2018-02-05
sno*******
User

Dear SELLER,
Please faster update for item no. C1009, ASAP , because I want to order now. Thanks.

User

Hi sorry all sold out thanks

Answered
2018-02-05
sno*******
User

Dear Seller,
Item no. C1009 is still never show in stock. Please update. Tks.

User

Hi sorry all are sold out thanks

Answered
2018-02-05
sno*******
User

Dear Seller,
I would like to know item no. C 1009 - M and L size still have stock or not? If have I want 2 PCs and another no.also , total 3 PCs will order. And then also if I order by today (05.02.2018) can I get on next 3 days (08.02.2018) because I have to go oversea and want to bring it. Please reply to me ASAP. Thanks.

User

Hi we we have 1009 will update now thanks if you order now i can arrange to sent you tomorrow please choose QX then you can receive soon thanks

Address
BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
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