Secret Life
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POWER MINISHOP RATE 90%
Buy 3 GET 1 FREE and Free Delivery! Ice Silk Pants /Cool breathable Ultra Thin and Super light
78 items sold
5.90

Buy 3 GET 1 FREE and Free Delivery! Ice Silk Pants /Cool breathable Ultra Thin and Super light


Customer who recommended this item
752
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Shipping fee is free when purchasing above $11.50 in a cart.
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Notice

Subject Register Date
All our shop item 100% have Qxpress delivery Option Seller Jul 26, 2018
Strictly No Exchange or Refund for under garment/Inner wear Seller Jul 10, 2018
Don't use normal mail if you don't trust or doubt our shop Seller Oct 27, 2017
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Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (359)

Customer Review (573)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 15, 2018 pao***
Highly Recommend Nov 10, 2018 Mel***
Highly Recommend Nov 06, 2018 hua***
Highly Recommend Nov 06, 2018 bis***
Highly Recommend Nov 02, 2018 see***
Recommend Nov 01, 2018 mui***
Highly Recommend Nov 01, 2018 deb***
Recommend Oct 29, 2018 dav***
Highly Recommend Oct 28, 2018 wee***
Highly Recommend Oct 28, 2018 geo***

Item Q&A(48)

Status
Question & Answer
  • Notice

    All our shop item 100% have Qxpress delivery Option

    Since we put up normal mail delivery risk and keep encourage buyer to use only Qxpress if cannot take risk or rather you don't buy so sure 100% there is Qxpress option.
    We all see all sort of people giving us problem lately. We have even invite Qoo10 to step in investigate and we have know the outcome. Make this very simple if you cannot find or die die also cannot find or use Qxpress and unhappy with normal mail Please do not buy from our shop. We had enough of people just because not happy everyday come and scold us, threaten and even insult us. Please do not force us we will take all the SS evidence and report to the police and if needed we will take legal action.
    Secret Life
  • Notice

    Strictly No Exchange or Refund for under garment/Inner wear

    Dear Customer,

    Due to hygiene purpose under garment/inner wear items are strictly no exchange/no refund.
    While we do believe and trust everyone of our customer/buyer that you didnt wear it or just change of mind.
    But please kindly respect this policy. This will definitely gives everyone peace of mind and sure that the goods are 100% brand new and clean.
    Thank you so much and Thank you for your kind understanding.
    Secret Life
  • Notice

    Don't use normal mail if you don't trust or doubt our shop

    Dear Customer, if you are 1st time buying online or at our shop or don't trust any seller got sent out your items goods. PLEASE DO NOT USE NORMAL MAIL DELIVERY !! Please use Qxpress which cost only $3.99 and our shop also have purchase min $40 in our shop get FREE Qxpress delivery !! Qxpress comes with Tracking number and delivery 1-2days only Inc weekend but exclude PH
    Secret Life
  • Notice

    Incorrect or Missing unit number

    Dear Customer, please double check and make sure your input delivery address is correct. If you have select normal mail delivery likely will ended up in singpost Mail room if you are lucky it will return back to us (We have return label at the back) if not we are not not responsible for the lost.
    Secret Life
  • Notice

    Please treat our staff as you would want to be treated

    Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.
    Secret Life
  • Notice

    Normal Mail Delivery Policy Acceptance When Purchase

    Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you
    Secret Life
  • Notice

    Do not use Non Residential address for Normal mail !

    Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much
    Secret Life
  • Notice

    Normal Mail Delivery Time2/2

    Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail.

    2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%.

    3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time.

    So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you


    Secret Life
  • Notice

    Normal Mail Delivery Time1/2

    Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY.

    Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local


    Secret Life
  • Notice

    Did not receive the item?

    Non-receipt Claim issue (Did not receive the item )
    All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.html
    Please make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.

    For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.
    Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.


    Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
    Secret Life
  • Notice

    Return & Exchange Policy

    Submission of claims
    Any return or exchange of items will be applicable within 14 days upon receiving of the item

    Any shortage of item or wrong item received
    Provide picture of the item contents within the parcel package
    Contact seller thru Q&A, redelivery for exchange will be arrange

    Defective item issue
    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end.
    Return the defective item if seller request otherwise the defective item do not need to return
    Secret Life
  • Answered
    Question
    zea******* 2018-11-08
    Answer
    Tracking number SGP139282724. Will be collected by Qxpress later and tracking available after collected and in house. thank you
    Secret Life 2018-11-08
  • Answered
    Question
    ste******* 2018-10-15
    Answer
    Dear Customer, i have check we have sent out on Oct 11, 2018. For normal mail delivery parcel delivery is 2-5 working days (Exclude Sat/Sun) As stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local And not all the parcel will receive it within this period. There are still a low % will received it later 1 weeks plus. thank you
    Secret Life 2018-10-15
  • Answered
    Question
    pro******* 2018-10-15
    Answer
    There is size chart you can refer. Check both size chart 1) Heigh/Weigh 2) Waist
    Secret Life 2018-10-15
  • Answered
    Question
    tee******* 2018-10-12
    Answer
    Dear Customer, sry our packer might have overlook and make the error mistake. Kindly please sent the item back to our private address below. Kindly please write the order number in the parcel and details ( If never write will have delay as we have many returned parcel). We will compensate you the postage fee for the return thru Qoo10 system. thank you

    My Mail Box 889536
    Singapore 919191
    Secret Life 2018-10-13
    Question
    Hi seller,

    Thank you for the prompt reply and follow up. I have decided to keep the 4pcs of XL instead. Will place a new order for 2XL if required. Thanks!
    Answer
    Ok sure thank you. Currently there is a new promo by Qoo10 but this promo is different price is lower but no 3 free 1 you can check :)
  • Answered
    Question
    tlc******* 2018-10-09
    Answer
    Private Enquiry
    Secret Life 2018-10-09
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    xia******* 2018-10-04
    Answer
    Dear Customer, i have check we have sent out on Sep 13, 2018. For normal mail delivery parcel delivery is 2-5 working days (Exclude Sat/Sun) As stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local And not all the parcel will receive it within this period. There are still a low % will received it later 1 weeks plus. We advise to wait and our end will take note if there is any return parcel of yours as all parcel have paste a undelivered label. thank you
    Secret Life 2018-10-05
  • Answered
    Question
    pkg******* 2018-10-03
    Answer
    Private Enquiry
    Secret Life 2018-10-03
  • Answered
    Question
    que******* 2018-10-03
    Answer
    Ok you can indicate in the memo thank you
    Secret Life 2018-10-03
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Policy & Notice
How to Return/Exchange