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Cetaphil Restoraderm Body Moisturizer / Body Wash [Original EURO Version] _body
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Cetaphil Restoraderm Body Moisturizer / Body Wash [Original EURO Version] _body


Customer who recommended this item
4 (Based on 7 reviews)
Customer Satisfaction Score
87%
  • Product 70%/100%
  • Price 100%/100%
  • Delivery 80%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return/Exchange Policy Seller 2016-04-26
Manufacturer/
Place of origin
France Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)

Select Item

BOOKMARK 1 2 3 4 5 6 7

Customer Review (7)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 13, 2016 viv***
Netural Jan 23, 2016 joi***
Netural Oct 18, 2015 rla***
Highly Recommend Sep 29, 2015 jaz***
Netural Sep 29, 2015 lui***
Recommend Sep 26, 2015 l11***
Recommend Sep 24, 2015 pen***

Item Q&A(2)

Status
Question & Answer
  • Notice

    Return/Exchange Policy

    1. Submission of claims

    Any return of exchange of items will be applicable within 7 days upon receiving of the item

    2. Any shortage of item or wrong item received

    Provide picture of the item contents within the parcel package
    Shipping fee will be incurred from seller end

    3.  Defective item issue

    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end

    4. Any change of mind from buyer's end

    Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    Provide picture of the item to seller end
    Shipping fee will be incurred from buyer's end

    5. How to submit return or exchange from the buyer's end?

    Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    Fit Beauty
  • FAQ

    What are the risks with the use of SingPost normal mail shipping?

    1. No tracking available. There is very little that we can do once item is dispatched via SingPost normal mail since we have completely no visibility. 2. Rate of lost mail is 2% - 4%, which is very high. Don't be one of the unlucky 2%. You can avoid this via shipping with tracking. i.e. Qxpress. 3. Only around 50% of non-delivery shall receive notice slip from SingPost. A lot will need to check at nearest SingPost branch without the slip to recover their item. 4. We can only refund/resend when item is returned to us due to non-delivery. This may also take more than 3 weeks because SingPost do not prioritize the delivery of returned mails.
    Fit Beauty
  • Unanswered
    Question
    nya******* 2016-04-11
  • Unanswered
    Question
    liu******* 2015-10-23
Ask Question
Address
TOA PAYOH CENTRAL POST OFFICE P.O. Box # 298
Policy & Notice
How to Return/Exchange