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BIG TORI
BIG TORI SG Join Fellow
13,178 Fellows
MINISHOP RATE 90%
[Children Art and Craft] Sand Art 3D Foam Art Painting craft Party Gifts / Goodie Bag items
7 items sold
0.88

[Children Art and Craft] Sand Art 3D Foam Art Painting craft Party Gifts / Goodie Bag items


Customer who recommended this item
716
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Non-receipt Claim issue Seller May 11, 2016
Return Exchange Policy (2) Seller May 11, 2016
Return Exchange Policy (1) Seller May 11, 2016
Manufacturer/
Place of origin
China Condition New Product
Shipping From From Overseas (Singapore)
help
Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description [Children Art and Craft] Sand Art, EVA foam art, Kids art and craft,Party Gifts,Goodie Bag items, EVA bags
BOOKMARK 1 2 3 4 5 6 7

Photo Review (237)

Customer Review (728)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 19, 2019 fio*** (SG SG)
Highly Recommend Apr 28, 2019 Joh*** (SG SG)
Recommend Dec 23, 2018 reb*** (SG SG)
Highly Recommend Dec 19, 2018 sls*** (SG SG)
Highly Recommend Nov 14, 2018 eam*** (SG SG)
Highly Recommend Nov 03, 2018 lon*** (SG SG)
Highly Recommend Nov 02, 2018 jas*** (SG SG)
Highly Recommend Oct 09, 2018 cyu*** (SG SG)
Recommend Oct 03, 2018 lif*** (SG SG)
Recommend Oct 03, 2018 jru*** (SG SG)

Item Q&A(43)

Status
Question & Answer
  • Notice

    Non-receipt Claim issue

    Did not receive the item

    -If you still did not receive the item after  order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
    -We will check over the matter from our end.
    -Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund. 
    -Shipping fee will be incurred on seller end.
    BIG TORI
  • Notice

    Return Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore.
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    -Provide picture of the item to seller end.
    -Shipping fee will be incurred from buyer's end.


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress.
    BIG TORI
  • Notice

    Return Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information.
    -Shipping fee will be incurred from seller end.


    Defective item issue
    -Provide picture of the defective area of the received item
    -Shipping fee will be incurred from seller end.
    BIG TORI
  • Answered
    Question
    pwi******* 2018-11-19
    Answer
    Hi, yes. Delivery usually takes 1-2 working days after we have dispatched the orders. Please indicate urgent under memo to seller. Thanks.
    BIG TORI 2018-11-21
  • Answered
    Question
    lor******* 2018-10-30
    Answer
    Private Enquiry
    BIG TORI 2018-10-31
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    tpo******* 2018-09-29
    Answer
    Hi, our shipping fee is capped at $3.99 (regardless of no. of items purchased). Hope for your understanding.
    BIG TORI 2018-10-01
  • Answered
    Question
    awa******* 2018-05-29
    Answer
    Private Enquiry
    BIG TORI 2018-05-30
  • Answered
    Question
    mys******* 2018-05-17
    Question
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    BIG TORI 2018-05-18
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Processing
    Question
    yap******* 2017-11-09
    Answer
    Hi, the Art card size is approximately 17.8cm by 12.7cm. We will be happy to offer bulk discount for your order. Please contact us at info@bigtori.com or send us a Qpost private message so we can take this further. Thanks!
    BIG TORI 2017-11-10
  • Processing
    Question
    eva******* 2017-11-04
    Answer
    Hi, we have replied all your private messages many days ago and have been waiting for your reply so we can follow up (please see attached screenshot for our replies). Can you please check your Qpost to see if you receive them and we can resolve this issue from there? If there are some issues on the mode of communication (unable to receive the message from Qpost), we can follow up directly from Q&A or SMS. Thanks.

    Hi, we have actually SMS you on the registered number in Qoo10. However, we have received a message indicating we have contacted wrong person. Hope we can receive an update from you soon. Thanks.
    (Nov 07, 2017 14:29)
    BIG TORI 2017-11-05
  • Answered
    Question
    dil******* 2017-10-11
    Answer
    Private Enquiry
    BIG TORI 2017-10-11
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How to Return/Exchange