Clarins Super Restorative Decollete Neck Concentrate 75ml Anti-Aging Serum#17860
4 items sold
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CLARINSClarins Super Restorative Decollete Neck Concentrate 75ml Anti-Aging Serum#17860


Customer who recommended this item
24
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%

Notice

Subject Register Date
100% Guarantee Authentic and Brand New Products Seller Jan 27, 2016
Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (Hong Kong)
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Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
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Item Q&A(6)

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Question & Answer
  • Notice

    100% Guarantee Authentic and Brand New Products

    100% Guarantee Authentic & Brand New Products
    Cosmede
  • Answered
    Question
    jkl******* 2018-10-19
    Answer
    Dear valued customer,

    Thank you for your message.

    Please clean the neck and shoulder part before apply the product. Press the product on your hand and warm it , then apply on the skin and light massage will be fine.

    Sorry that as the result maybe is different for different customer,usually customer keep using it for about 4 weeks could see the result of the product.

    If using it twice a day (on day and night) it will be better.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you in the near future.

    Thank you.

    Best Regards,
    COSME-DE.COM
    Cosmede 2018-10-19
    Question
    Ok noted thks
    Answer
    Dear valued customer,

    You are welcome!


    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM
  • Answered
    Question
    Win******* 2018-07-08
    Answer
    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2020 Apr.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

    Cosmede 2018-07-09
  • Answered
    Question
    lam******* 2018-06-24
    Answer
    Hi there,

    Thank you for visiting our shop.

    The expiration date of this product in our current stock is 2020 Apr.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM
    Cosmede 2018-06-25
  • Answered
    Question
    jan******* 2017-10-11
    Answer
    Dear valued customer,

    Thank you for taking your time to write to us.

    In this case, could you please provide some pictures to show the batch code of the received product so that we can check for you?

    Please feel free to contact us again should you have further inquiries.

    Appreciated for your understanding and cooperation.

    Look forward to your reply soon.

    Best regards,
    COSME-DE
    Cosmede 2017-10-12
    Question
    This is the suoer reatorative decollete and neck concentrate
    Question
    This is the lip balm
    Answer
    Dear valued customer,

    Thank you for your reply.

    The code 0605239 is the batch code of lip balm, the manufacture date is July 2015, and it is still valid for the next 21 months.

    The code 0628172 is the batch code of the suoer reatorative decollete and neck concentrate , the manufacture date is June 2017, and it is still valid for the next 44 months.

    You may double check the result on checkcosmetics.net

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE


    Question
    Hi..the lip balm code is 0635239 not 0605239. The neck concentrate code is 0638172 not 0628172. Can please explain about it?
    Answer
    Dear valued customer,

    Thank you for your reply.

    We regret that we could not see it very clearly of the code that's why we saw it is 0605239 & 0628172. Could you please kindly take a close up of the picture so that we can check again?

    Sorry for any inconvenience caused.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE
    Question
    Super Restorative Decollete and Neck
    Question
    Other foto
    Question
    Other foto
    Question
    These are the Lip Balm
    Question
    Other foto
    Question
    Other foto
    Answer
    Dear valued customer,

    Thank you for your patience.

    We have asked our supplier about this issue and they replied that the batch code will be re-use every 10 years, when the batch code is re-use again, there will be a perid that not able to check it on the site since they are refreshing the data of the code. They said they are not sure when the process will finish since there are over a thousand numbers.

    However, they said they confirm the expiry date of the Decollete and Neck Concentrate is 2019 April and for the Moisture Replenishing Lip Balm the expiry date is 2019 July.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE

    Question
    Thank you for explanation. I hope it was genuine and fresh stock since I have bad experience with ny purchase on May 21 (l Occitane immortalle divine lotion). It was my first time use this product so have no idea about it at all. Until around 1 weeks ago I went to l Occitane counter and smell it. It was obviously different. The texture was clear white which yours was milky white and the smell of yours was so strong like a lot of alcohol in there. So I stop using it. Other than that I am quite happy with other item I bought. Only there was no gift at all even bought from you $600☺. Thank you
    Answer
    Dear valued customer,

    Thank you for your reply.

    Sometimes climate change might affect texture / smell of the products, but the product is 100% fresh and genuine.

    We are pleased that you trust us and always purchase from us. We regret that we seldom give free gift but we always try our best to provide best price for our customer. Hope for your understanding.

    Please do not hesitate to contact us if you have further inquiries.

    Much appreciated for your understanding and patience.

    Best regards,
    COSME-DE
  • Answered
    Question
    j_a******* 2017-05-20
    Answer
    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2019 Apr.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE
    Cosmede 2017-05-22
  • Answered
    Question
    j_a******* 2017-05-20
    Answer
    Dear valued customer,

    Thank you for your purchase!

    We have declare all the parcel's value down to $100 or below for every single parcel. And based on the Singapore rule, it will all tax the shipper, rather than the receiver.

    So don't worry, you can just receive the parcels and enjoy the products.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE
    Cosmede 2017-05-22
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