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Dear Buyers, By choosing Singpost Normal Mail, you actually agree to absorb the risk of lost mail.Since no one can claim lost mail from Singpost, it is contradictory to assume such claims can be made from Qoo10 sellers.However, as a gesture of goodwill, we will still review non-receipt claims (made after 1 month from delivery date), and will send replacements (if eligible) via SINGPOST NORMAL MAIL. We will only offer replacement once for eligible claims, and shall cease to entertain non-receipt claims for the replaced items.Inaccurate/ Incomplete addresses provided by buyers are NOT ELIGIBLE for any sort of claims at all.Buyers can choose to upgrade to Qexpress with a top up of $2.40 (the difference between Singpost Normal Mail and Qexpress).To ensure guaranteed receipt of your items, WE STRONGLY RECOMMEND QEXPRESS.Thank you for your kind understanding.
If you want to exchange items due to size reasons/ changes in your preferences, please contact seller within 10 days from item receipt. We regret that after 10 days we will not entertain any exchange requests.To be eligible for exchanges:1. Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.2. All shipping fee will be incurred from buyer's end. 3. Items have to be returned to seller, postage paid by buyer. Top up of shipping fee for new item to be paid by buyer as well.4. New item will be shipped out upon verification of return and receipt of top up postage fees.Please note to contact seller via Qoo10 for exchange requests.All lingerie/ underwear items are strictly NOT EXCHANGEABLE due to hygiene reasons.
If your items arrive faulty/ defective, kindly contact seller via Qoo10. 1. Provide photo of the defect/ problem with received items.2. Provide video of non-functioning product. (For electronic products)3. Seller will advise on procedures for return of wrong items. Return postage via Singpost Normal Mail will be reimbursed by seller.Do note that you would need to contact us so that we can assist you on the replacement process.
If you receive wrong items or have missing items in your parcels, kindly contact seller via Qoo10. 1. Provide photo of the item contents within the parcel package.2. Provide photo of the parcel package with the delivery information.3. Seller will advise on procedures for return of wrong items. Return postage via Singpost Normal Mail will be reimbursed by seller.
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Nice but some armpit holes are too small for me
Item code:GB2006 - Short Sleeve Two-Block Colors Blouse | Color:Design1 | Size:S(+S$0.10)
Well received, thanks seller..........
Item code:GB2006 - Short Sleeve Two-Block Colors Blouse | Color:Design4 | Size:L(+S$0.10)
Received promptly n well packed.
Thanks seller 👍😍
Item code:GB2014 - Front Pleat Short Sleeve Chiffon Blouse | Color:Design3 | Size:XXL(+S$2.20)
Only suitable to wear at home.
Item code:GB2002 - Sleeveless Colorful Prints Chiffon Blouse | Color:Design 11 | Size:XXL(-S$0.80)
I bought according to their measurement, but just in case, l bought bigger one. Still it came too small for me. The blouse is nice..
Item code:GB2004 - Short Sleeves Block Colors Chiffon Blouse | Color:Design 1 | Size:XXL(-S$0.50)
Item code:GB2010 - Leopard Print Blocking Blouse | Color:Design1 | Size:L(+S$0.70)
Item code:GB2007 - Chiffon Halter Blouse | Color:Design1 | Size:M(+S$0.20)
Item code:GB2000 - Folded Short Sleeves Chiffon Blouse | Color:Design 12 | Size:M
Item code:GB2000 - Folded Short Sleeves Chiffon Blouse | Color:Design 1 | Size:S
Item code:GB2002 - Sleeveless Colorful Prints Chiffon Blouse | Color:Design 2 | Size:S(-S$0.80)
We regret that if you had chosen Singpost Normal Mail, we are unable to track or expedite the delivery. Singpost may take up to ONE MONTH to deliver your items. For QEXPRESS, your items will reach you within 3 working days after we have mailed them out. Qexpress is the recommended choice if you require items urgently.
Singpost Normal Mail does not have tracking services or tracking number.
For Qexpress, you may use your tracking number to monitor your delivery. From the Qoo10 "My Orders" page, you can click on "shipping information" for your item to track the parcel.
For Singpost Normal Mail, any and all special instructions are not applicable.
For Qexpress, kindly contact Qexpress with your tracking number so that they can help to arrange their couriers to deliver accordingly.
We are unable to process any special instructions regarding delivery.
Qexpress Hotline:+65 6661-9100
Qexpress Email: email@example.com
You can choose the specific date/ time slot for QX Quick deliveries.
I have ordered 5 pieces of GB2014 n I received today. I tried the blouse but it's so tight and I have difficulty putting on, especially the tip of the sleeves. How my friends going to wear the XL n XXL? It's really badly done. Kindly advice asap. Angela
Thank you for your message.We will get back asap on the next working day (Mon to Fri, excluding public holidays)Hi,please compare against the measurement chart given in the listing (also attached a screenshot).Kindly provide photos of the item(s) against a ruler or measuring tape for us to verify and replace if it is very much smaller.If it is within measurements and just do not fit well, we allow for exchanges or returns if the items are in brand new condition (no damages no stains etc) and with original tags and packaging all intact.Postage is to be paid by buyers for this case and refunds are only made when we actually receive the items.Do update me on the item measurements so I can advise better on the next step.Thank you and sorry for the inconvenience caused.(Mar 12, 2018 09:58)
HiThe measurements in the chart (length of blouse, PTP n sleeves length) has not much issue. The issue is the tightness at the end of the sleeves. (see attached). My size is L and I tried the XL to see if it's the same issue n unfortunately it is. Kinda advice RegardsAngela
Hi,Would you wish to exchange the items for some other design?The sleeve openings are similar for all sizes for GB2014.Some other designs like GB2008 would have bigger arm openings.Or you may wish to let me know your arm measurement so I can see which models of shirts are suitable.Alternatively, you may wish to drop by the warehouse to see the items you are interested in.Do let me know so I can advise further.Sorry about the inconvenience caused.Thank you.
Hi morningOK. Then I will replace them with GB2008. magenta - M & Lblue - XLGreen - LYellow - XLKindly advise if u need me to sent the 5 blouses back to you? Thank youRegardsAngela
Hi,the sizes for each design of GB2008 are as follows.Blue: S Green: S, M, XLMagenta: XLYellow: S, M, L, XLWe only have Yellow XL from the choices you made.Please advise on the other 4 pieces.Yes, kindly send the 5 blouses back to us with original tags and packaging intact.at the following address:G_LovelyShopNordcom One3 Gambas Crescent #07-16Singapore 757088Take a photo of the return parcel with the address and stamp visible and attach here. We will send out the replacements upon receipt of the photo proof of return, and upon your confirmation of the final exchange items.Thank you.
HiIf you don't have the sizes I want than I can't replace them with GB2008 coz I'm getting for 5 different people and the colour might not suit them. I will proceed to sent the blouses back. Thank uRegardsAngela
Hi,noted on the returns.Please note that we will only refund when the items reach us.The refunds will be on the prices of the items only.It would be best to take a photo of the parcel so we can identify it easily when it reaches us.If you are sending by courier, please let us have the tracking number.Thank you.
HiI already got my helper to sent the clothes back to your address via Singpost on Monday. You should be receiving it either today or tomorrow.Sorry she forgot to take a snap shot of the parcel. Do let me know once you receive it. Thank youRegardsAngela
Hi,thank you for the update.It would be good if you could check back with us too if you do not hear from us.We get many parcels everyday and sometimes, we lose track of which orders those are from, which was why we request for photos of return parcels to match :)Thank you for your kind understanding.
HiMay I know have you receive the package?RegardsAngela
Hi,Singpost Normal Mail may take anywhere between 5 working days to 1 month to reach.We are checking through the returns and have yet to see your parcel.Please rest assured we will contact you and process refunds once received.Thank you.
HiSo sorry the whole pack of blouse was sent back to me because the address had spelling mistake in it. I will resend it tomorrow.RegardsAngela
Hi,sure. Thank you.Do remember to snap a photo of the return parcel for us, so we can easily search for your parcel/ identify it when it arrives and link it to your return request.Thank you.
HiJust did the mailing today. RegardsAngela
Hi,did you use trackable mail?It seems like you had missed out the unit number #07-16.The return address given was:G_LovelyShopNordcom One3 Gambas Crescent #07-16Singapore 757088You may have to call Singpost to track your parcel and get them to add in the unit number in order for it to reach us.Thank you.
Oh gosh I followed the address in qoo10. Yes I have tracking number. I just saw this message. Need to try to call tomorrow Angela
HiIt's too late. Yesterday they already sent out item n in process of returning. Angela
Hi,which address did you see from Qoo10?Usually when we reply messages in Qpost regarding returns, we will give buyers the full address.For return requests, the full address is indicated when we accept the request too.Perhaps you can still call Singpost to let them know to update the address and not return it to you.Do let me know when the item with the correct address has been sent.If you wish to use mail with tracking I think Qxpress is cheaper.You can actually buy the voucher in Qoo10 for just $4.50. Search "Qxpress" and you will see the listing.And Qxpress will call the recipient in cases of incomplete addresses and not just return to sender.Thank you.
HiMay I know have you receive the package which I have sent out on Monday? I bought Qxpress and the man went to collect on Monday.Kindly advice.Thank youRegardsAngela
Hi,please let me have the tracking number for the parcel.I didn't get any news of the warehouse team receiving a parcel via Qxpress.We will be able to check where the parcel is with the tracking number provided.Thank you.
HiKindly see attachedRegardsAngela
I attached a closer picAngela
HiIt seems that one of the warehouse team has received it since I see her name on the tracking page.Please allow me to check with her on Monday and I will process the refunds asap.Thank you!
HiNoted with thanksRegardsAngela
Hi，are you able to submit the return requests for all your returned items on Qoo10 now?I can't seem to find your return requests to approve the refunds.My warehouse team is checking the items returned for me to verify.You can contact Qoo10 customer service to help you submit the return requests if you are unable to do so on the system itself.Qoo10 CS will then message us to seek approval for the refunds, afterwhich, you will then see the refunds made to your account by Qoo10.Thank you.
HiThere's no 'return' or 'refund' word for me to click. Angela
HiAlready sent a request to Qoo10ThanksAngela
Hi,thank you. We will wait for Qoo10 to get in touch with us. Currently, I still do not see any messages from them.Cheers.
Hi,May i know when the stock will be available for GB2019 Design 1 Black "S" size? Regards,Bharath
Hi,we may not be restocking these items anymore.Thank you.
Hj, like to check will there be restock on GB2008 design 1, 2 and 3, size L
Hi,there are no plans to restock this item.Thank you.
The item have not been received from Oct until.Pls refund
HiAs replied.Please provide address verification documents for refunds.You may contact qoo10 customer service to assist you if you are uncomfortable to send us your documents.Thank you.
May I know what does PTP stand for?
Hi,it means Pit to Pit.You may wish to check the attached photo.Thank you.
Hi, my bust is abt 82cm so i should order S/M?
Hi,usually the blouses are smaller in cutting. Size M should fit better.Thank you.
There isn’t any posted question about item.