Clinique Moisture Surge  Hydrating Supercharged Concentrate 48ml
9 items sold
26.20

CliniqueClinique Moisture Surge Hydrating Supercharged Concentrate 48ml


Customer who recommended this item
758
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
100% Guarantee Authentic and Brand New Products Seller Jan 27, 2016
Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (Hong Kong)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Clinique Moisture Surge Hydrating Supercharged Concentrate 1.6oz, 48ml
BOOKMARK 1 2 3 4 5 6 7

Photo Review (388)

Customer Review (476)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 15, 2019 sue***
Recommend Jan 15, 2019 ng_***
Highly Recommend Jan 15, 2019 rej***
Highly Recommend Jan 14, 2019 Blu***
Highly Recommend Jan 14, 2019 lin***
Highly Recommend Jan 13, 2019 161***
Highly Recommend Jan 13, 2019 ngh***
Highly Recommend Dec 31, 2018 kar***
Recommend Dec 30, 2018 xin***
Highly Recommend Dec 26, 2018 sin***

Item Q&A(25)

Status
Question & Answer
  • Notice

    100% Guarantee Authentic and Brand New Products

    100% Guarantee Authentic & Brand New Products
    Cosmede
  • Answered
    Question
    sal******* 2018-12-24
    Answer
    Dear valued customer,

    Thank you for taking your time to write to us.

    We regret that all promotion are set by Qoo10 Account Manager so we have no idea when or will there be next promotion.

    Sorry for any inconvenience caused.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM
    Cosmede 2018-12-27
  • Answered
    Question
    goh******* 2018-12-17
    Answer
    Dear valued customer,

    Thank you for contacting us.

    In this case, could you please provide some pictures to show the received product so that we can better understand the situation?

    We need the following photos for further investigation:-

    1. Product photo with our label ( a QR code stick on the product / packing box)

    2. Product photo with batch code and bar code


    Should you have further queries, please do not hesitate to contact us again.

    Appreciated for your understanding and cooperation.

    Look forward to your reply soon.

    Best Regards,
    COSME-DE.COM
    Cosmede 2018-12-18
    Question
    Photos
    Question
    Photo bar code
    Answer
    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item is 2021 Jan.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM
  • Answered
    Question
    ela******* 2018-11-29
    Answer
    Dear valued customer,

    Thank you for taking your time to write to us.

    According to the tracking information, your order was delivered on 19-Nov.

    Would it be possible that your family members / neighbour / guard picked up the parcel for you? Or could you please kindly check your mail box / shoe box again carefully?


    If it is not the case, may you please check with your local post office? Please provide the post office with the tracking number, RP206103074SG .

    Please do not hesitate to contact us if you have further inquiries.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM
    Cosmede 2018-11-30
    Question
    Hi. I've checked everything before sending you this mail.

    Nobody at home nor my neighbors had collected it.

    Checked with the local post office and tracking number was not found.

    Thank you
    Answer
    Dear valued customer,

    Thank you for your reply.

    Please accept our sincere apologize for any inconvenience has caused you in this case.

    Hope you understand that we will contact our courier to check this issue and investigate the package.

    Normally it may take around 2-3 weeks to clarify the situation. We will get back to you and offer corresponding solution for you asap once we got any update from the courier.

    Please keep contact with us until this issue being resolved.

    Much appreciated for your understanding and patience.

    Best regards,
    COSME-DE.COM
    Question
    Nov 23
    RP206173945SG

    Nov 22
    Tracking No. : RP206169455SG



    I'm sure it's a lost parcle and it's the first time I've encountered this with you.
    I've already received the above 2 items but not this Nov 7 parcle.

    Also, I just read that not only am I the only one whom is facing this Issie with you.

    Do resend one or please can cancle my order so I'm able to get back my refund.

    Thank you.
    Answer
    Dear valued customer,

    Thank you for your reply.

    We are checking this issue with our courier, please kindly wait for the result.

    Please keep contact with us until this issue being resolved.

    Much appreciated for your understanding and patience.

    Best regards,
    COSME-DE.COM

    Question
    Hello.. It's been 2 weeka and I've not even received anything nor have any update from you. Do revert OR refund me. Thank you
    Answer
    Dear valued customer,

    Thank you for your message. 

    According to our terms and conditions, if the website of the post office indicates that the package has been delivered but the recipient failed to receive it, we are unable to refund the order. 

    Information from the post office indicates that the package has been successfully delivered, meaning that the shipping process has been completed. We suggest you to follow-up with the post office regarding the package and ask if they can provide proof that the package was sent to the wrong address. In such cases, they will provide a reference number regarding the missing package and an official response through e-mail. With this information, we can help you follow-up with the Hong Kong Post Office.


    Please understand that we are unable to provide support if the website indicates the package has been delivered but there is no no extra supporting evidence to indicate the package is indeed missing.

    Our courier will not entertain such requests without supporting evidence, thus we would require your post office to provide more information on the missing package such as a case reference number or an official response regarding the package.

    Sorry for any inconvenience caused.

    Please do not hesitate to contact us if you have further inquiries.

    Thank you for your understanding.


    Best regards,
    COSME-DE.COM


    (Dec 18, 2018 16:02)
  • Answered
    Question
    ste******* 2018-11-25
    Question
    Cart Num-122776596
    Answer
    Dear valued customer,

    Thank you for your purchase.

    According to the tracking information, your order was delivery fail on 19-Nov and is ready for collection at SENGKANG CENTRAL POST OFFICE since 20-Nov.

    Please kindly contact the post office with your tracking number to get back your parcel or arrange re-delivery before 3-Dec. You can find the tracking number in your order information.

    You can check your order status at : https://www.singpost.com/track-items.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

    Cosmede 2018-11-26
  • Answered
    Question
    can******* 2018-11-24
    Answer
    Private Enquiry
    Cosmede 2018-11-26
  • Answered
    Question
    wei******* 2018-11-19
    Answer
    Dear valued customer,



    Thank you for your message!



    Please kindly note that your order was dispatched on 17/11



    Please kindly note that the estimated international delivery time is 5-8 business days (exclude weekend and public holiday) after the parcel dispatched. This is just a suggest date, it may vary during peak seasons like Christmas , 11/11 and New Year.

    You may track your order at http://track.quantiumsolutions.com/


    Tracking no RP206120165SG


    Thank you for your supporting!



    Should you have further queries, please do not hesitate to contact us again.



    Best regards,
    COSME-DE.COM

    Cosmede 2018-11-20
    Question
    Tq received the item on 23Nov
    Answer
    Dear valued customer,

    Thank you for your reply.


    Glad to hear that and hope you enjoy the product!



    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

  • Answered
    Question
    dan******* 2018-11-18
    Answer
    Dear Customer,

    Thank you for your message.

    According to the tracking information RP206106739SG, your order has arrived Singapore.

    You can track status of order at http://track.quantiumsolutions.com/ and https://www.singpost.com/track-items.

    Normally it will take 5 to 8 business days for delivery. However, sorry that we cannot guarantee the exact delivery date since your order may be delayed by customs clearance and the processing time of local postal services vary.Please feel free to contact us again should you have further inquiries.

    Thank you!

    Best regards,
    COSME-DE.COM
    Cosmede 2018-11-19
  • Answered
    Question
    lil******* 2018-11-15
    Answer

    Dear valued customer,

    Thank you for your message!

    According to our information, the order was shipped out on 13/11. Normally, the order will be reached you within 5-8 working days upon it's shipped out Hong Kong.But this is just a suggest date,it may vary during peak season like near Christmas.

    You may track your order at http://track.quantiumsolutions.com

    TRACKING NO. RP206103233SG

    Thank you for your supporting!

    Should you have further queries, please do not hesitate to contact us again.

    Best regards,


    COSME-DE.COM



    Be the Beautiful One
    Cosmede 2018-11-15
Ask Question
Address
Hong Kong Kowloon Kwun Tong Hong Kong

Other popular items of the shop

6,387 items on sale Go to Shop

Recommended by Smart Shopping Assistant

Policy & Notice
How to Return/Exchange