❤RDY STOCK❤24h-48h DELIVERY❤BEST JAPAN HAIRCARE ❤AMERICA❤ JAPAN ❤ CANADA ❤ ENGLAND ❤AMINO MASON
11 items sold
20.12

COCOMO❤RDY STOCK❤24h-48h DELIVERY❤BEST JAPAN HAIRCARE ❤AMERICA❤ JAPAN ❤ CANADA ❤ ENGLAND ❤AMINO MASON

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Customer who recommended this item
42
Customer Satisfaction Score
97%
  • Product 100%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
(IMPORTANT) SHIPPING - PARTIAL DELIVERY Seller Jan 29, 2016
Disclaimer Seller Jun 01, 2018
AGREEMENT Seller Jan 04, 2019
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Manufacturer/
Place of origin
JAPAN Condition New Product
Shipping From From Overseas (Singapore)
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Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (17)

Customer Review (27)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 20, 2019 ser*** (SG SG)
Highly Recommend Jul 07, 2019 app*** (SG SG)
Highly Recommend Jun 22, 2019 han*** (SG SG)
Highly Recommend May 24, 2019 cam*** (SG SG)
Highly Recommend Apr 23, 2019 sha*** (SG SG)
Highly Recommend Apr 04, 2019 chr*** (SG SG)
Recommend Feb 27, 2019 wan*** (SG SG)
Highly Recommend Feb 26, 2019 cin*** (SG SG)
Highly Recommend Feb 19, 2019 eug*** (SG SG)
Highly Recommend Feb 19, 2019 vas*** (SG SG)

Item Q&A(11)

Status
Question & Answer
  • Notice

    (IMPORTANT) SHIPPING - PARTIAL DELIVERY

    Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
    COCOMO
  • Notice

    Disclaimer

    While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
    COCOMO
  • Notice

    AGREEMENT

    By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
    COCOMO
  • Notice

    RETURN & REFUND PROCESS

    Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:

    Please provide the following information to our Customer Service Team Via Qpost:
    (1) Full name and Order no. (can be found in your Qoo10 account)
    (2) Reason(s) for return
    (3) Name of item(s) to be returned and its respective quantity
    (4) Photographs (e.g. the defective part or whole package to show any missing content)
    (5) Please indicate if the seal of item(s) has been removed or unwrapped
    COCOMO
  • Notice

    EXCHANGE POLICY

    ***Exchange Policy***
    ▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
    ▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.

    ***Refund Policy***
    *Please note, we are unable to process refund for any reason.

    COCOMO
  • Notice

    Shipping Info_Timing_Change memo

    We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

    If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
    COCOMO
  • Notice

    CANCEL / REFUND


    ***Return Policy***
    Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.

    ***Exchange Policy***
    For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
    If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.

    ***Refund Policy***
    *Please note, we are unable to process refund for any reason.
    COCOMO
  • Notice

    VERY IMPORTANT: SINGPOST NORMAL MAIL

    All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

    We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.

    Thank you very much for your understanding and cooperation!
    COCOMO
  • Notice

    FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)

    The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
    COCOMO
  • Answered
    Question
    via******* 2019-05-22
    Answer
    Dear Customer,
    Sorry no plan to restock currently
    Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)
    COCOMO 2019-05-22
  • Answered
    Question
    ren******* 2019-02-19
    Answer
    Dear Customer,
    Thank you for your great interest to purchase
    We are very sorry as the restocking plan for this item is still unconfirmed
    Have a blessed day ahead!
    Feel free to WATSAPP us at 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    (Note: QPOST inquiry takes 24h-48h,within working hours to reply)
    COCOMO 2019-02-20
  • Answered
    Question
    est******* 2019-01-05
    Answer
    Dear Customer,
    Sorry we would love to stock up but it is currently still in discussion
    Have a blessed day ahead!
    Feel free to WATSAPP us at 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    (Note: QPOST inquiry takes 24h-48h,within working hours to reply)
    COCOMO 2019-01-05
  • Answered
    Question
    eve******* 2018-12-08
    Answer
    Dear Customer,
    Sorry we do not have stock for amino mason hair oil
    if you want somthing that can keep your hair soft, we will be launching new range of argan hair products
    you can follow our shop for latest updates
    Have a blessed day ahead!
    Feel free to WATSAPP us at 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    (Note: QPOST inquiry takes 24h-48h,within working hours to reply)
    COCOMO 2018-12-09
  • Answered
    Question
    xyr******* 2018-10-23
    Answer
    hi dear
    go for the smooth range they are very good
    We will be most willing to assist u here if u need further assitance
    Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
    Do note that qpost inquiries take 1-3 working days for us to respond.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2018-10-23
  • Answered
    Question
    joa******* 2018-10-22
    Answer
    Dear Customer,
    Yes they are for various types
    Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
    Do note that qpost inquiries take 1-3 working days for us to respond.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2018-10-23
  • Answered
    Question
    aut******* 2018-10-20
    Answer
    Dear Customer,
    We recommend the smooth range for sensitive scalp
    We will be most willing to assist u here if u need further assitance
    Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
    Do note that qpost inquiries take 1-3 working days for us to respond.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2018-10-20
  • Answered
    Question
    jol******* 2018-10-15
    Answer
    Dear Customer,
    You can consider option 4 and 5
    We will be most willing to assist u here if u need further assitance
    Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2018-10-16
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