❤VASELINE LIP THERAPY MINI 7g❤COCOA BUTTER/CREME BRULEE/ROSY/ORIGINAL❤SOFTENS AND SOOTHES❤
3.28

COCOMO❤VASELINE LIP THERAPY MINI 7g❤COCOA BUTTER/CREME BRULEE/ROSY/ORIGINAL❤SOFTENS AND SOOTHES❤

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Customer who recommended this item
241
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
(IMPORTANT) SHIPPING - PARTIAL DELIVERY Seller Jan 29, 2016
Disclaimer Seller Jun 01, 2018
AGREEMENT Seller Jan 04, 2019
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Manufacturer/
Place of origin
USA Condition New Product
Shipping From From Overseas (Singapore)
help
Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.(+65 8425 5525 / cocomolovers@gmail.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (99)

Customer Review (262)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 24, 2019 blu*** (SG SG)
Highly Recommend Jan 07, 2019 jen*** (SG SG)
Highly Recommend Dec 26, 2018 ydn*** (SG SG)
Highly Recommend Dec 15, 2018 but*** (SG SG)
Highly Recommend Aug 14, 2018 fik*** (SG SG)
Highly Recommend Jul 18, 2018 ong*** (SG SG)
Netural Jul 01, 2018 red*** (SG SG)
Highly Recommend Jun 15, 2018 yin*** (SG SG)
Recommend Jun 04, 2018 kym*** (SG SG)
Highly Recommend May 11, 2018 tae*** (SG SG)

Item Q&A(17)

Status
Question & Answer
  • Notice

    (IMPORTANT) SHIPPING - PARTIAL DELIVERY

    Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
    COCOMO
  • Notice

    Disclaimer

    While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
    COCOMO
  • Notice

    AGREEMENT

    By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
    COCOMO
  • Notice

    RETURN & REFUND PROCESS

    Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:

    Please provide the following information to our Customer Service Team Via Qpost:
    (1) Full name and Order no. (can be found in your Qoo10 account)
    (2) Reason(s) for return
    (3) Name of item(s) to be returned and its respective quantity
    (4) Photographs (e.g. the defective part or whole package to show any missing content)
    (5) Please indicate if the seal of item(s) has been removed or unwrapped
    COCOMO
  • Notice

    EXCHANGE POLICY

    ***Exchange Policy***
    ▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
    ▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.

    ***Refund Policy***
    *Please note, we are unable to process refund for any reason.

    COCOMO
  • Notice

    Shipping Info_Timing_Change memo

    We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

    If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
    COCOMO
  • Notice

    CANCEL / REFUND


    ***Return Policy***
    Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.

    ***Exchange Policy***
    For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
    If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.

    ***Refund Policy***
    *Please note, we are unable to process refund for any reason.
    COCOMO
  • Notice

    VERY IMPORTANT: SINGPOST NORMAL MAIL

    All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

    We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.

    Thank you very much for your understanding and cooperation!
    COCOMO
  • Notice

    FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)

    The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
    COCOMO
  • Answered
    Question
    sim******* 2017-07-05
    Answer
    Dear Customer,
    For now we have no plan to restock the original
    Feel free to contact us at 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2017-07-06
  • Answered
    Question
    Ven******* 2017-05-16
    Answer
    Dear Customer,
    Most likely 2-3 weeks later
    Feel free to contact us at 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2017-05-16
  • Answered
    Question
    sha******* 2017-02-22
    Answer
    Dear Customer,
    Sorry on this
    Our staff will contact you for 1-1 exchange
    Regards,
    COCOMO
    COCOMO 2017-02-22
  • Answered
    Question
    bab******* 2017-02-15
    Answer
    Dear Customer,
    You had ordered on 15 FEB. We will mail out on 16 FEB
    Regards,
    COCOMO
    COCOMO 2017-02-16
  • Answered
    Question
    isa******* 2017-02-04
    Answer
    Dear Customer,
    We will be restocking them in the middle of feb
    New batch and new stocks will arrive
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2017-02-06
  • Answered
    Question
    isa******* 2017-02-04
    Answer
    Dear Customer,
    We will be restocking them in the middle of feb
    New batch and new stocks will arrive
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2017-02-06
  • Answered
    Question
    car******* 2017-01-23
    Answer
    Dear Customer,
    Creme brulee has been restocked bur rosy will only be restocked in early feb
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2017-01-25
  • Answered
    Question
    car******* 2017-01-23
    Answer
    Dear Customer,
    Creme brulee has been restocked bur rosy will only be restocked in early feb
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2017-01-25
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COCOMO SG
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MON~FRI : 9:00am ~ 6:00pm SAT : 9:00am ~ 1:00pm SUN, Holiday : day off

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