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Dear Buyers, By choosing Singpost Normal Mail, you actually agree to absorb the risk of lost mail.Since no one can claim lost mail from Singpost, it is contradictory to assume such claims can be made from Qoo10 sellers.However, as a gesture of goodwill, we will still review non-receipt claims (made after 1 month from delivery date), and will send replacements (if eligible) via SINGPOST NORMAL MAIL. We will only offer replacement once for eligible claims, and shall cease to entertain non-receipt claims for the replaced items.Inaccurate/ Incomplete addresses provided by buyers are NOT ELIGIBLE for any sort of claims at all.Buyers can choose to upgrade to Qexpress with a top up of $2.40 (the difference between Singpost Normal Mail and Qexpress).To ensure guaranteed receipt of your items, WE STRONGLY RECOMMEND QEXPRESS.Thank you for your kind understanding.
If you want to exchange items due to size reasons/ changes in your preferences, please contact seller within 10 days from item receipt. We regret that after 10 days we will not entertain any exchange requests.To be eligible for exchanges:1. Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.2. All shipping fee will be incurred from buyer's end. 3. Items have to be returned to seller, postage paid by buyer. Top up of shipping fee for new item to be paid by buyer as well.4. New item will be shipped out upon verification of return and receipt of top up postage fees.Please note to contact seller via Qoo10 for exchange requests.All lingerie/ underwear items are strictly NOT EXCHANGEABLE due to hygiene reasons.
If your items arrive faulty/ defective, kindly contact seller via Qoo10. 1. Provide photo of the defect/ problem with received items.2. Provide video of non-functioning product. (For electronic products)3. Seller will advise on procedures for return of wrong items. Return postage via Singpost Normal Mail will be reimbursed by seller.Do note that you would need to contact us so that we can assist you on the replacement process.
If you receive wrong items or have missing items in your parcels, kindly contact seller via Qoo10. 1. Provide photo of the item contents within the parcel package.2. Provide photo of the parcel package with the delivery information.3. Seller will advise on procedures for return of wrong items. Return postage via Singpost Normal Mail will be reimbursed by seller.
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Nice & value buy. Elastic band & material feel soft.
Code:UW3100 - Cotton Boxer Brief | Color:Red | Size:XXL
Items arrived 29nov. Good buy at 1.80 each. Quality is thin. looks cooling.
Code:(SALE) UW3200 - Modal U-Convex Brief | Color:Black | Size:XL(-S$1.70)
Second time buying. Great value for money.
Repeat buying of same model
Code:UW3100 - Cotton Boxer Brief | Color:Yellow | Size:XXL
Received in good condition
Code:UW3100 - Cotton Boxer Brief | Color:Blue | Size:XXL
Code:UW3100 - Cotton Boxer Brief | Color:White | Size:L
Code:UW3100 - Cotton Boxer Brief | Color:Black | Size:XL
Code:UW3100 - Cotton Boxer Brief | Color:Navy | Size:XL
Code:UW3100 - Cotton Boxer Brief | Color:White | Size:M
Code:(SALE) UW3200 - Modal U-Convex Brief | Color:Black | Size:L(-S$1.70)
Code:(SALE) UW3200 - Modal U-Convex Brief | Color:White | Size:L(-S$1.70)
Code:UW3100 - Cotton Boxer Brief | Color:White | Size:XL
We regret that if you had chosen Singpost Normal Mail, we are unable to track or expedite the delivery. Singpost may take up to ONE MONTH to deliver your items. For QEXPRESS, your items will reach you within 3 working days after we have mailed them out. Qexpress is the recommended choice if you require items urgently.
Singpost Normal Mail does not have tracking services or tracking number.
For Qexpress, you may use your tracking number to monitor your delivery. From the Qoo10 "My Orders" page, you can click on "shipping information" for your item to track the parcel.
For Singpost Normal Mail, any and all special instructions are not applicable.
For Qexpress, kindly contact Qexpress with your tracking number so that they can help to arrange their couriers to deliver accordingly.
We are unable to process any special instructions regarding delivery.
Qexpress Hotline:+65 6661-9100
Qexpress Email: email@example.com
You can choose the specific date/ time slot for QX Quick deliveries.
Hi, I'm 177cm and 76kg, waist about 35"-36", which size should I take? Thanks! :)
Hi,from the measurements of all models of the underwear given by the supplier, I would recommend XXL since your waist measurements fall within the range of that of XXL.Do have a look at the measurements given for all models of the underwear, and perhaps can read through the other buyers' reviews to determine the fit you want.Kindly note that all underwear are not exchangable for size or refundable.Thank you for your kind interest.
Hi there any restock coming soon for UW3150 - Modal Boxer Brief for red and green in size L?
Hi,Yes the stocks for the mens underwear will be available after CNY.Do check back again as we will update the qoo10 listing with the available stocks.Thank you!.
When will the stock for XL or XXL come in ?
Hi, yes, they should be in stock by today evening :)
When will have new stock??
Hinew stock expected to reach early to mid Jan 2017.Thank you.
May i know is there still stocks in the colors of cotton boxer briefs, i want to order 7 color of it.
Hi,we have restocked the item and the stock should reach sometime in early to mid December if there are no unexpected delays.Thank you.
i have already make the payment on 4 mar and attached the receipt for your reference. may i know why you cancel my payment and i also did not received the refund on my o account
Hi, as a Qoo10 shop, we have no control over the payment process. There are specific steps for ATM transfer:http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=Qoo10-Protected%20Cash%20Transfer#nonePlease contact Qoo10 regarding this issue, they will refund your payment accordingly.http://www.qoo10.sg/gmkt.inc/CS/NHelpContactUs.aspx(65-6500-4440)
May i know is the product Uw3150 L size red and navy colour available, if no when will it have stock.
Hi, it will be available tomorrow :)
Okie thank you very much.
They're in stock now :)
There isn’t any posted question about item.