Secret Life
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23,012 Fellows
2%
POWER MINISHOP RATE 90%
Cooling Arm Sleeves/ Buy 1 get 1 Free/wristlets/arm warmers/hand cover/arm guard/arm cover
10 items sold
5.90

Cooling Arm Sleeves/ Buy 1 get 1 Free/wristlets/arm warmers/hand cover/arm guard/arm cover


Customer who recommended this item
971
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
All our shop item 100% have Qxpress delivery Option Seller Jul 26, 2018
Strictly No Exchange or Refund for under garment/Inner wear Seller Jul 10, 2018
Don't use normal mail if you don't trust or doubt our shop Seller Oct 27, 2017
more
Manufacturer/
Place of origin
Product of Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (467)

Customer Review (1,029)

Customer Review board
Rating Feedback Date Written by
Recommend Aug 01, 2018 jen***
Highly Recommend Jul 29, 2018 des***
Highly Recommend Jul 23, 2018 isa***
Highly Recommend Jul 21, 2018 rai***
Highly Recommend Jul 18, 2018 mic***
Highly Recommend Jul 17, 2018 lim***
Highly Recommend Jul 16, 2018 gen***
Netural Jul 14, 2018 lyn***
Highly Recommend Jul 14, 2018 su3***
Highly Recommend Jul 10, 2018 joe***

Item Q&A(43)

Status
Question & Answer
  • Notice

    All our shop item 100% have Qxpress delivery Option

    Since we put up normal mail delivery risk and keep encourage buyer to use only Qxpress if cannot take risk or rather you don't buy so sure 100% there is Qxpress option.
    We all see all sort of people giving us problem lately. We have even invite Qoo10 to step in investigate and we have know the outcome. We make it very simple if you cannot or die die also cannot find or use Qxpress and unhappy with normal mail Please please don't buy from our shop. We enough of people just because not happy everyday come scold us, threaten and even insult us. Please do not force us we will take all the SS evidence and report to the police and if needed we will take legal action.
    Secret Life
  • Notice

    Strictly No Exchange or Refund for under garment/Inner wear

    Dear Customer,

    Due to hygiene purpose under garment/inner wear items are strictly no exchange/no refund.
    While we do believe and trust everyone of our customer/buyer that you didnt wear it or just change of mind.
    But please kindly respect this policy. This will definitely gives everyone peace of mind and sure that the goods are 100% brand new and clean.
    Thank you so much and Thank you for your kind understanding.
    Secret Life
  • Notice

    Don't use normal mail if you don't trust or doubt our shop

    Dear Customer, if you are 1st time buying online or at our shop or don't trust any seller got sent out your items goods. PLEASE DO NOT USE NORMAL MAIL DELIVERY !! Please use Qxpress which cost only $3.99 and our shop also have purchase min $40 in our shop get FREE Qxpress delivery !! Qxpress comes with Tracking number and delivery 1-2days only Inc weekend but exclude PH
    Secret Life
  • Notice

    Incorrect or Missing unit number

    Dear Customer, please double check and make sure your input delivery address is correct. If you have select normal mail delivery likely will ended up in singpost Mail room if you are lucky it will return back to us (We have return label at the back) if not we are not not responsible for the lost.
    Secret Life
  • Notice

    Please treat our staff as you would want to be treated

    Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.
    Secret Life
  • Notice

    Normal Mail Delivery Policy Acceptance When Purchase

    Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you
    Secret Life
  • Notice

    Do not use Non Residential address for Normal mail !

    Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much
    Secret Life
  • Notice

    Normal Mail Delivery Time2/2

    Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail.

    2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%.

    3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time.

    So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you


    Secret Life
  • Notice

    Normal Mail Delivery Time1/2

    Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY.

    Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local


    Secret Life
  • Notice

    Did not receive the item?

    Non-receipt Claim issue (Did not receive the item )
    All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.html
    Please make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.

    For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.
    Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.


    Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
    Secret Life
  • Notice

    Return & Exchange Policy

    Submission of claims
    Any return or exchange of items will be applicable within 14 days upon receiving of the item

    Any shortage of item or wrong item received
    Provide picture of the item contents within the parcel package
    Contact seller thru Q&A, redelivery for exchange will be arrange

    Defective item issue
    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end.
    Return the defective item if seller request otherwise the defective item do not need to return
    Secret Life
  • Answered
    Question
    kar******* 2018-06-09
    Answer
    You can click the cancel inside the my Qoo10. It will be faster for us we need to submit and write reason for approve.
    Secret Life 2018-06-09
  • Answered
    Question
    Kat******* 2018-05-09
    Answer
    Dear Customer, i have check we have sent out on Apr 30, 2018. For normal mail delivery parcel delivery is 2-5 working days (Exclude Sat/Sun) As stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local And not all the parcel will receive it within this period. There are still a low % will recevied it later 1 weeks plus. thank you
    Secret Life 2018-05-10
  • Unanswered
    Question
    tin******* 2018-04-11
    Answer
    Dear Customer, due to the changes in the option setting by Qoo10. We are unable to add in the white color hand cream unless we remove 1 part of the option. I have a suggestion you select the blue hand cream and indicate in the memo you wish to get the white. The white cost half the blue so we wil give you 2pcs instead thank you
    Secret Life 2018-04-11
    Question
    How much if I just only buy 2pcs white hand cream and 1pc blue foot cream ? Thanks.
    Answer
    1 blue hand cream $1.99 while the white hand cream is $0.99 each.
    Question
    So is the postage free too? I wish to have 2pcs white hand cream and 1 pc blue foot cream. Pls advise how to make the payment. Thanks!
    Answer
    You going to buy under arm sleeves with purchase with purchase right? Or just only the handcream?
    Question
    No, just only the creams.
  • Answered
    Question
    ras******* 2018-03-04
    Answer
    Yes the promo for 1 free 1 is still on. You only need to select 1qty and you will receive 2 qty (2pair)
    Secret Life 2018-03-05
  • Unanswered
    Question
    ahb******* 2018-01-23
  • Answered
    Question
    pei******* 2018-01-20
    Answer
    You only to place for 5 qty to get 10
    Secret Life 2018-01-20
  • Answered
    Question
    ang******* 2018-01-18
    Answer
    For normal mail delivery is about 3-5 workings if not delay. So if not delay you can expect to receive within this period
    Secret Life 2018-01-18
  • Answered
    Question
    chi******* 2018-01-14
    Answer
    Private Enquiry
    Secret Life 2018-01-14
    Question
    Private Enquiry
    Answer
    Private Enquiry
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Policy & Notice
How to Return/Exchange