XPinklicious
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Cosmetic Pouch/Customised Name/Cartoon Pencil Case/Multi Functional Phone Pouch/Unicorn
140 items sold
1.9

Cosmetic Pouch/Customised Name/Cartoon Pencil Case/Multi Functional Phone Pouch/Unicorn


Customer who recommended this item
70
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return / Refund Policies Seller Sep 30, 2016
Colour Differences Seller Nov 01, 2015
Mailing Methods & Lead Time Seller Sep 01, 2015
more
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Cosmetic Pouch/Customised Name/Cartoon Pencil Case/Multi Functional Phone Pouch/Unicorn
BOOKMARK 1 2 3 4 5 6 7

Photo Review (18)

Customer Review (59)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 12, 2018 yeo***
Recommend Dec 11, 2018 cas***
Highly Recommend Dec 09, 2018 jas***
Highly Recommend Nov 30, 2018 syi***
Recommend Nov 27, 2018 tyk***
Highly Recommend Nov 25, 2018 gah***
Highly Recommend Nov 24, 2018 sha***
Highly Recommend Nov 22, 2018 sha***
Highly Recommend Nov 21, 2018 obj***
Highly Recommend Nov 21, 2018 tui***

Item Q&A(17)

Status
Question & Answer
  • Notice

    Return / Refund Policies

    Return Policies

    Process
    1. Please send an email to xpinklicious@gmail.com with affected order number along with the photo evidence.
    2. Evaluation will be done within 3 working days.
    3. Buyers will then need to send the item back.
    4. Once evaluated, refund will be credit to buyer qoo10 account in 2 working days.

    Requirements
    · Buyer will need to provide the order number
    · Photo evidence of the (defective) item
    · Must be 30 Days or less from Delivered Date
    · Reasons for return must be met (See Below)

    Return Reason
    a) Damaged - Item returned must be Complete (Original box, accessories)
    b) Defective - Item returned must be Complete (Original box, accessories) & Not Damaged
    c) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Used
    d) Missing Item - Item returned must be Not Damaged & Not Used
    e) Change of Mind - We do not accept this as a return reason.
    XPinklicious
  • Notice

    Colour Differences

    Dear all customers,

    Please bear in mind that photo in our item listing may slightly differs from the actual product that you received in terms of colour due to the lighting during photo shooting or your computer monitor's display / resolution. We do not accept this as a reason for a refund or exchange request.
    XPinklicious
  • Notice

    Mailing Methods & Lead Time

    Dear Customers,

    Please note the following:

    Qxpress - 1-2* working days to deliver upon pickup of parcel
    Singpost Normal Mail - 3-5* working days upon date of posting

    The above delivery lead time doesn't not apply during festive / peak period / long weekend holidays. It could take more time to reach you.

    If it's urgent, you may contact Eve @ 91791758 for store pickup. Thanks.
    XPinklicious
  • Notice

    Exchange Policies

    Exchange Policies

    Process for exchanging
    1. Please send an email to xpinklicious@gmail.com with affected order number along with the photo evidence.
    2. Evaluation will be done within 3 working days.
    3. Buyers will then need to send the item back for exchange.
    4. Once evaluated, replacement will be send

    Exchange requirements
    · Buyer will need to provide the order number
    · Photo evidence of the (defective) item
    · Must be 30 Days or less from Delivered Date
    · Reasons for return must be met (See Below)

    Return Reason
    a) Damaged - Item returned must be Complete (Original box, accessories)
    b) Defective - Item returned must be Complete (Original box, accessories) & Not Damaged
    c) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Used
    d) Missing Item - Item returned must be Not Damaged & Not Used
    e) Change of Mind - We do not accept this as a return reason.
    XPinklicious
  • Notice

    Risk of using Singpost Normal Mail

    For singpost normal mail, it will be sent to your letterbox & there's no tracking service available. The lead time is normally 3-4 working days from date of posting. However, at times, there are delays of up to 10-14 working days. We have customers who only receive their items a month later!

    For parcels which can't be fitted to your letterbox, the postman will attempt to deliver the item to your house. If no one is at home, they will leave a delivery note to ask you to collect from nearest post office. If suspected lost mail, you can proceed to nearest post office and check with them if there are any mails for you.

    The rate of lost mail is 2%-4% which is considered high. You can avoid this by opting for Qxpress where turnaround is 2-3 working days.

    We can only refund/resend when item is returned due to non-delivery (provided correct address in system). This may take 3-4 weeks because SingPost don't prioritize returned mails.
    XPinklicious
  • Notice

    Enquiries

    Dear Valued Customers,

    We have limited access to qoo10 enquiry system. For faster response, please email us at xpinklicious@gmail.com or SMS us at 91791758. Thanks!

    Regards,
    XPinklicious
    XPinklicious
  • Answered
    Question
    shi******* 2018-12-03
    Answer
    hi, all our designs are updated. no new design as of now.
    XPinklicious 2018-12-04
    Question
    Ok. Thanks.
  • Answered
    Question
    mel******* 2018-11-04
    Answer
    hi, max 13 letters include space.
    XPinklicious 2018-11-05
  • Answered
    Question
    jea******* 2018-11-04
    Answer
    hi, the designs of the pouches varies, every batch also different cartoon de. usually if factory got produce gudetama , we will confirm take the stock de. u want , u can send an email to xpinklicious@gmail.com and if got gudetama design , we will email u to purchase.
    XPinklicious 2018-11-05
  • Answered
    Question
    ss3******* 2018-11-03
    Answer
    Private Enquiry
    XPinklicious 2018-11-04
  • Answered
    Question
    lee******* 2018-09-05
    Answer
    Private Enquiry
    XPinklicious 2018-09-05
  • Answered
    Question
    teo******* 2018-08-11
    Answer
    hi, please consider a08 design . we are not sure if there is anymore new doraemon design cause all these stock are determine by factory.
    XPinklicious 2018-08-12
  • Answered
    Question
    Jes******* 2018-08-10
    Answer
    hi, for a19 pouch we sitll have 2 pcs left.
    XPinklicious 2018-08-11
  • Answered
    Question
    nge******* 2018-08-10
    Answer
    hi, little twin star no more already.
    XPinklicious 2018-08-10
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Policy & Notice
How to Return/Exchange