XPinklicious
XPinklicious SG Join Fellow
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GOOD MINISHOP RATE 90%
Customised Pencil Case/Cosmetic Pouch/Customised Name Phone Pouch/Christmas Gift Ideas
1 items sold
5.9

coupon friendlyCustomised Pencil Case/Cosmetic Pouch/Customised Name Phone Pouch/Christmas Gift Ideas


Customer who recommended this item
119
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return / Refund Policies Seller Sep 30, 2016
Colour Differences Seller Nov 01, 2015
Mailing Methods & Lead Time Seller Sep 01, 2015
more
Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description DIY Coin Pouch/Customize Phone Pouch/School Bag Keychain/Gift Ideas/Customised Pencil Case/Personalised Cosmetic Bag/Customised Valentine Day Present/Children Day/Kids Party Favors/Father/Mother
BOOKMARK 1 2 3 4 5 6 7

Photo Review (60)

Customer Review (118)

Customer Review board
Rating Feedback Date Written by
Recommend May 28, 2019 har*** (SG SG)
Highly Recommend Feb 03, 2019 kel*** (SG SG)
Highly Recommend Jan 05, 2019 lyn*** (SG SG)
Recommend Nov 29, 2018 won*** (SG SG)
Highly Recommend Nov 26, 2018 Joa*** (SG SG)
Highly Recommend Nov 15, 2018 joy*** (SG SG)
Highly Recommend Nov 15, 2018 joy*** (SG SG)
Highly Recommend Nov 11, 2018 jul*** (SG SG)
Recommend Aug 28, 2018 rai*** (SG SG)
Highly Recommend May 09, 2018 lig*** (SG SG)

Item Q&A(18)

Status
Question & Answer
  • Notice

    Return / Refund Policies

    Return Policies

    Process
    1. Please send an email to xpinklicious@gmail.com with affected order number along with the photo evidence.
    2. Evaluation will be done within 3 working days.
    3. Buyers will then need to send the item back.
    4. Once evaluated, refund will be credit to buyer qoo10 account in 2 working days.

    Requirements
    · Buyer will need to provide the order number
    · Photo evidence of the (defective) item
    · Must be 30 Days or less from Delivered Date
    · Reasons for return must be met (See Below)

    Return Reason
    a) Damaged - Item returned must be Complete (Original box, accessories)
    b) Defective - Item returned must be Complete (Original box, accessories) & Not Damaged
    c) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Used
    d) Missing Item - Item returned must be Not Damaged & Not Used
    e) Change of Mind - We do not accept this as a return reason.
    XPinklicious
  • Notice

    Colour Differences

    Dear all customers,

    Please bear in mind that photo in our item listing may slightly differs from the actual product that you received in terms of colour due to the lighting during photo shooting or your computer monitor's display / resolution. We do not accept this as a reason for a refund or exchange request.
    XPinklicious
  • Notice

    Mailing Methods & Lead Time

    Dear Customers,

    Please note the following:

    Qxpress - 1-2* working days to deliver upon pickup of parcel
    Singpost Normal Mail - 3-5* working days upon date of posting

    The above delivery lead time doesn't not apply during festive / peak period / long weekend holidays. It could take more time to reach you.

    If it's urgent, you may contact Eve @ 91791758 for store pickup. Thanks.
    XPinklicious
  • Notice

    Exchange Policies

    Exchange Policies

    Process for exchanging
    1. Please send an email to xpinklicious@gmail.com with affected order number along with the photo evidence.
    2. Evaluation will be done within 3 working days.
    3. Buyers will then need to send the item back for exchange.
    4. Once evaluated, replacement will be send

    Exchange requirements
    · Buyer will need to provide the order number
    · Photo evidence of the (defective) item
    · Must be 30 Days or less from Delivered Date
    · Reasons for return must be met (See Below)

    Return Reason
    a) Damaged - Item returned must be Complete (Original box, accessories)
    b) Defective - Item returned must be Complete (Original box, accessories) & Not Damaged
    c) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Used
    d) Missing Item - Item returned must be Not Damaged & Not Used
    e) Change of Mind - We do not accept this as a return reason.
    XPinklicious
  • Notice

    Risk of using Singpost Normal Mail

    For singpost normal mail, it will be sent to your letterbox & there's no tracking service available. The lead time is normally 3-4 working days from date of posting. However, at times, there are delays of up to 10-14 working days. We have customers who only receive their items a month later!

    For parcels which can't be fitted to your letterbox, the postman will attempt to deliver the item to your house. If no one is at home, they will leave a delivery note to ask you to collect from nearest post office. If suspected lost mail, you can proceed to nearest post office and check with them if there are any mails for you.

    The rate of lost mail is 2%-4% which is considered high. You can avoid this by opting for Qxpress where turnaround is 2-3 working days.

    We can only refund/resend when item is returned due to non-delivery (provided correct address in system). This may take 3-4 weeks because SingPost don't prioritize returned mails.
    XPinklicious
  • Notice

    Enquiries

    Dear Valued Customers,

    We have limited access to qoo10 enquiry system. For faster response, please email us at xpinklicious@gmail.com or SMS us at 91791758. Thanks!

    Regards,
    XPinklicious
    XPinklicious
  • Answered
    Question
    h0c******* 2019-06-11
    Answer
    hi the pencil case really no more le. the supplier no longer selling le. can vonsid
    XPinklicious 2019-06-12
    Question
    Ohhh. So sad. :-(
    Answer
    hi, can consider the phone pouch.can also add like the pencil case.
  • Answered
    Question
    fan******* 2018-11-18
    Question
    I am using singpost normal mail. When will i receive them?
    Answer
    hi, it should reach your letterbox in 3-5 working day. yes i did see the pooh charm . already pasted on her pouch.
    XPinklicious 2018-11-19
  • Answered
    Question
    m_s******* 2018-05-30
    Answer
    hi, thanks for your interest. sorry but we are only left with the stock available online, there will not be anymore restocking as supplier ceased production.
    XPinklicious 2018-06-01
  • Answered
    Question
    pin******* 2018-01-02
    Answer
    hi, this one , we apologise that we do not have it for boys yet. you can consider this for boys instead. https://www.qoo10.sg/item/CUSTOMISED-PENCIL-CASE-PERSONALISED-COIN-POUCH-CUSTOMISABLE-NAME/419129501?&sellerview=on
    XPinklicious 2018-01-03
  • Answered
    Question
    pra******* 2017-12-16
    Answer
    Private Enquiry
    XPinklicious 2017-12-17
  • Answered
    Question
    shi******* 2017-12-05
    Answer
    Private Enquiry
    XPinklicious 2017-12-05
  • Answered
    Question
    eta******* 2017-11-03
    Answer
    Private Enquiry
    XPinklicious 2017-11-03
  • Answered
    Question
    zho******* 2017-10-08
    Answer
    hi, is it dusty , if so, use a soft brush to brush off ? other wise a wet tissue will do, tap tap on the dusty surface also can.
    XPinklicious 2017-10-08
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Policy & Notice
How to Return/Exchange