Cupkids Love
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CupKidsLove ❤ New ❤ Premium Princess Party Dress ❤ Party Dress ❤ 1 - 12Y ❤
22.0

Cupkids LoveCupKidsLove ❤ New ❤ Premium Princess Party Dress ❤ Party Dress ❤ 1 - 12Y ❤


Customer who recommended this item
123
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Free Gift (NOT applicable to CLEARANCE items) Seller Oct 23, 2016
Please be nice... Seller Apr 27, 2016
Return Exchange Policy (2) Seller Apr 21, 2016
more
Manufacturer/
Place of origin
Asia Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Kids Dress , Girls Dress , Party Dress, Princess Dress
BOOKMARK 1 2 3 4 5 6 7

Photo Review (43)

Customer Review (125)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 24, 2018 Jan***
Recommend Mar 06, 2018 Tin***
Recommend Jan 26, 2018 cry***
Highly Recommend Jan 21, 2018 fib***
Highly Recommend Jan 19, 2018 eaa***
Highly Recommend Jan 03, 2018 shi***
Highly Recommend Dec 30, 2017 zon***
Highly Recommend Dec 22, 2017 ahb***
Highly Recommend Sep 09, 2017 zha***
Highly Recommend Aug 26, 2017 chr***

Item Q&A(9)

Status
Question & Answer
  • Notice

    Free Gift (NOT applicable to CLEARANCE items)

    For all buyers, as a gratitude for your support, all the purchase of REGULAR items (except clearance and minor-defective items) will be entitled for a free gift * (subject to stock availability). Please note that the selection of free gifts are random sent out and non-exchangeable. If you don't wish to receive the free gift, please leave a memo to us after placed order. However, there's strictly no further discount on the purchased items if you don't wish to receive the free gift as it is served as a gratitude for your support. Thanks for your understanding & happy shopping.
    *Free gifts, e.g. Stickers & ribbon etc
    Cupkids Love
  • Notice

    Please be nice...

    Dear Buyers,
    If you have any problems with your order please contact us nicely, we will try our best to solve the problem.
    We will ignore rude customer/enquiry.

    Treat others as you want to be treated.
    Thanks for your understanding and have a nice day. :)
    Cupkids Love
  • Notice

    Return Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    Cupkids Love
  • Notice

    Return Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item
    *Strictly not accept once tag was removed

    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Shipping fee will be incurred from seller end
    Cupkids Love
  • FAQ

    Why am i charged shipping fee for Singpost normal mail even though i have purchased more than $50?

    When adding to cart, you may have selected different ship rate on different item. Please note that the shipping rate will be auto-waived in the system when only the total purchase amount over $50 , and all the items need to be selected at the same shipping rate(Qxpress) when adding to cart. If all else fails... Leave us a memo or an inquiry and we will refund you accordingly. We hope you enjoyed your shopping at Cupkidslove. Normally we use Singpost Smartpac/Qxpress(for registered mail) to deliver the parcel to buyer. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. Please leave us a memo if you prefer Qxpress to deliver the parcel. We will also arrange Qxpress to deliver the parcel if the parcel is too big to put into buyer’s letterbox.
    Cupkids Love
  • FAQ

    I chose wrong size / design, can I exchange?

    Yes sure, you can exchange the item within 7 days, as long as our stock are available and the items are in original conditions (unused, unworn, with all tags and original packaging intact), however you have to bear the postage fees for both ways. Please email us at cupkidslove@gmail.com with your order number and indicate which design(item code & size) you would like to exchange. Please do not sending item without prior contact. Thanks for your understanding and sorry for any inconvenience caused.
    Cupkids Love
  • FAQ

    I received wrong / defective item, how do I get exchange or replacement?

    Sorry for the mistake or defect. We do our best but bad things do happen in life. We will provide exchange and pay for postage fees incurred. Exchange in the case of wrong or defective item cannot be changed to other design / size. Please keep the item in original conditions (unused with all tags and original packaging intact) and email us at cupkidslove@gmail.com with a snapshot of the defective area/wrong item. We will get back to you as soon as we can. While sending back, please leave a note in the parcel indicating the order number. Parcel without order number cannot be identified and will not be processed. Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.
    Cupkids Love
  • FAQ

    How long does shipping take? When will I receive the item after ordering?

    We send out items within 1-2 days on business days (Monday - Friday). If order is placed after 12pm on Friday, it will be sent out the next Monday. We use SingPost (for normal mail) and Smartpac/Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-3 working days to deliver, but sometimes longer, which is indeed not in our control.
    Cupkids Love
  • FAQ

    I have not received my items, can you check delivery status?

    First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm. We update delivery status after sending out, so if it shows item already sent out, then it is indeed sent out. If you chose registered mail(Qxpress/Smartpac), please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.singpost.com/track-items and check with the tracking ID provided in your order record. Kindly note that Singpost may take 1-3 days to update the tracking system. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable. We will not be responsible for any lost/delayed/damaged item caused during delivery shipped via SingPost normal mail.
    Cupkids Love
  • Answered
    Question
    chr******* 2017-07-28
    Answer
    Private Enquiry
    Cupkids Love 2017-07-28
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    msr******* 2017-04-17
    Answer
    Hi,

    Thanks for your interest. Yes, if you place the order before 10am, normally we will prepare the item and post out at the same day. We use SingPost (for normal mail) and Smartpac/Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-5 working days to deliver, but sometimes longer, which is indeed not in our control.

    Qxpress is highly recomended because it is traceable and faster. Normally they will deliver the item within 3 days. We provide free registered shipping over S$60.00 purchase.

    Thanks for your understanding and have a nice day. :)

    Best regards,
    Cupkidslove
    cupkidslove@gmail.com
    Cupkids Love 2017-04-18
  • Answered
    Question
    msr******* 2017-04-17
    Answer
    Hi,

    Thanks for your interest. Yes, if you place the order before 10am, normally we will prepare the item and post out at the same day. We use SingPost (for normal mail) and Smartpac/Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-5 working days to deliver, but sometimes longer, which is indeed not in our control.

    Qxpress is highly recomended because it is traceable and faster. Normally they will deliver the item within 3 days. We provide free registered shipping over S$60.00 purchase.

    Thanks for your understanding and have a nice day. :)

    Best regards,
    Cupkidslove
    cupkidslove@gmail.com
    Cupkids Love 2017-04-18
  • Answered
    Question
    viv******* 2017-01-16
    Answer
    Hi,

    Thanks for your interest. We bring in the designs from different suppliers, so that their suggestion for the size are much different. Since the cutting for different design is different too, we provide suggested ages for your reference of size selection.

    Each child has their own size. Kindly note our suggested ages is for average size and might be different with the factory/supplier side suggestion. Please choose your size according the actual measurement provided. You can check from the size measuremnt of your girl current wearing clothes, and choose the most suitable size from our size chart provided for her. ( Remark : All measurements are to be taken with garments laid on a flat surface. )

    The chest width and total length of KGD1-004 size A is 28cm and 40cm. Usually KGD1-004 size A is fit your girl(slightly short).

    Thanks for your understanding. Have a nice day. :)

    Best regards,
    Cupkidslove
    cupkidslove@gmail.com
    Cupkids Love 2017-01-17
    Question
    I see.. my previous purchases for my girl usually too big for her though I choose according to the suggested ages. So next time its better to look at the measurements chart instead ya ;) thank you for your prompt response and advise
    Answer
    Hi,

    You're welcome. It's our pleasure to serve you. We hope you enjoy your shopping at Cupkidslove. Thanks for your understanding and support. Have a nice day. :)

    Best regards,
    Cupkidslove
    cupkidslove@gmail.com
  • Answered
    Question
    lcw******* 2016-12-01
    Answer
    Hi,

    Thanks for your interest. We are sorry that size 7-8 is the biggest size for KGD2-011 and we will not restock this design in the near future. Or do you mind to consider other design?

    We bring in the designs from different suppliers, so that their suggestion for the size are much different. Since the cutting for different design is different too, we provide suggested ages for your reference of size selection. Kindly note our suggested ages is for average size and might be different with the factory/supplier side suggestion.

    You can check from the size measuremnt of your girl current wearing clothes, and choose the most suitable size from our size chart provided for her.

    Thanks for your understanding and support. Have a nice day. :)

    Best regards,
    Cupkidslove
    cupkidslove@gmail.com
    Cupkids Love 2016-12-01
    Question
    Thanks for your reply! Just measured, the size abit small for my 6 yr old. Will check out your other dresses which hv sizes for 6-7 yo and <1 yo. Thanks!
    Answer
    Hi,

    You're welcome. Thanks for your understanding. We hope you enjoy your shopping at Cupkidslove. Have a nice day. :)


    Best regards,
    Cupkidslove
    cupkidslove@gmail.com
  • Answered
    Question
    joy******* 2016-11-26
    Answer
    Hi,

    Thanks for your interest. When adding to cart, you may have selected different ship rate on different item. Please note that the shipping rate will be auto-waived in the system when only the total purchase amount over $60 , and all the items need to be selected at the same shipping rate(Singpost Smartpac) when adding to cart.

    If all else fails... please leave us a memo once you place the orders at Qoo10 and we will refund you accordingly.

    Thanks fo your understanding and support. Have a nice weekend. :)

    Best regards,
    Cupkidslove
    cupkidslove@gmail.com
    Cupkids Love 2016-11-26
  • Answered
    Question
    bar******* 2016-11-24
    Answer
    Hi,

    Thanks for your interest. We send out items within 1-2 days on business days (Monday - Friday). If order is placed after 12pm on Friday, it will be sent out the next Monday. We use SingPost (for normal mail) and Smartpac/Qxpress (for registered mail) to deliver the items to buyers.

    If you chose registered mail(Qxpress/Smartpac), you may tracking the delivery status at your Qoo10 account. Usually they take 1-3 working days to deliver the parcel. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman.

    If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable. Usually they take 1-3 working days to deliver, but sometimes longer, which is beyond our control. 1 or 2 weeks delivery time is not rare nowadays with SingPost.

    Thanks for your understanding and support. Have a nice day. :)

    Best Regards,
    Cupkidslove
    cupkidslove@gmail.com
    Cupkids Love 2016-11-24
  • Answered
    Question
    cho******* 2016-10-13
    Answer
    Hi,

    Thanks for your interest. We are sorry that we will not restock or bring in bigger size for design KGD2-010 in the near future. Do you mind to consider other design?

    Thanks for your understanding and have a nice day. :)

    Best regards,
    Cupkidslove
    cupkidslove@gmail.com
    Cupkids Love 2016-10-13
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PRIMZ BIZHUB 21 WOODLANDS CLOSE #06-35
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Email : cupkidslove@gmail.com MON~FRI : 11:00am ~ 5:00pm, Weekends / PB Holiday : day off

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